Final Exam OMGT: Operations & Supply Chain Management Review, Study Guide & Practice
Questions
Chief objective of supply chain - ANS ✔✔to achieve sustainable competition advantage in the
market by providing value to the customer
SCOR-DS - ANS ✔✔- The Supply Chain Operations Reference-Digital Standard Model, does not
identify activities from upstream and downstream
Flexibility - ANS ✔✔Reconfiguring systems rapidly to manage change.
3 parts of supply chain - ANS ✔✔- sourcing
-operations
-logistics
Who developed the value chain model - ANS ✔✔Michael porter
Benefits of flexible supply chain management - ANS ✔✔-include protection against threats,
ability to adapt quickly, and simplification of processes.
Business process is a structured set of activities designed to produce a specific output - ANS
✔✔true
Business process management consist of the following steps except.... - ANS ✔✔bottleneck
identification
Which of the following is NOT a benefit of using business process management - ANS
✔✔increased value-added time
, Productivity is expressed as____________ - ANS ✔✔output divided by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are engaging
in ___________. - ANS ✔✔benchmarking
_____________ products involve no customization but _____________ products are completely
customized driven by actual customer orders. - ANS ✔✔make to stock, make to order
Which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order - ANS ✔✔Assemble to order
Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - ANS ✔✔True
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points for
Management. - ANS ✔✔False (W. Edward Deming is the guru)
The TQM component of Customer-Driven Quality defines two main types of customers, those
internal to the organization and those external to the organization. - ANS ✔✔True
Which of the following is NOT one of Garvin's approaches to defining quality? - ANS ✔✔process
based
The _______________ approach to quality defines quality by conformance to the product
design through a set of specifications. - ANS ✔✔Manufacturing-based
Questions
Chief objective of supply chain - ANS ✔✔to achieve sustainable competition advantage in the
market by providing value to the customer
SCOR-DS - ANS ✔✔- The Supply Chain Operations Reference-Digital Standard Model, does not
identify activities from upstream and downstream
Flexibility - ANS ✔✔Reconfiguring systems rapidly to manage change.
3 parts of supply chain - ANS ✔✔- sourcing
-operations
-logistics
Who developed the value chain model - ANS ✔✔Michael porter
Benefits of flexible supply chain management - ANS ✔✔-include protection against threats,
ability to adapt quickly, and simplification of processes.
Business process is a structured set of activities designed to produce a specific output - ANS
✔✔true
Business process management consist of the following steps except.... - ANS ✔✔bottleneck
identification
Which of the following is NOT a benefit of using business process management - ANS
✔✔increased value-added time
, Productivity is expressed as____________ - ANS ✔✔output divided by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are engaging
in ___________. - ANS ✔✔benchmarking
_____________ products involve no customization but _____________ products are completely
customized driven by actual customer orders. - ANS ✔✔make to stock, make to order
Which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order - ANS ✔✔Assemble to order
Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - ANS ✔✔True
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points for
Management. - ANS ✔✔False (W. Edward Deming is the guru)
The TQM component of Customer-Driven Quality defines two main types of customers, those
internal to the organization and those external to the organization. - ANS ✔✔True
Which of the following is NOT one of Garvin's approaches to defining quality? - ANS ✔✔process
based
The _______________ approach to quality defines quality by conformance to the product
design through a set of specifications. - ANS ✔✔Manufacturing-based
