C400 EXAM 134 QUESTIONS
ANSWERS 2026 FINAL PAPER
PRACTICE QUESTIONS ANSWERS
ACCURATE A+
◉ A technician receives a ticket indicating the user cannot resolve
external web pages However, specific IP addresses are working. Which
of the following does the technician MOST likely need to change on the
workstation to resolve the issue?
Default gateway
Host address
Name server
Subnet mask.
Answer: Default gateway
◉ A technician needs to recommend the best backup method that will
mitigate ransomware attacks. Only a few files are regularly modified,
however, storage space is a concern.Which of the following backup
methods would BEST address these concerns?
Full
Differential
Off-site
Grandfather-father-son.
Answer: Grandfather-father-son
,◉ A change advisory board did not approve a requested change due to
the lack of alternative actions if implementation failed. Which of the
following should be updated before requesting approval again?
Scope of change
Risk level
Rollback plan
End user acceptance.
Answer: Rollback plan
◉ A user is having phone issues after installing a new application that
claims to optimize performance. The user downloaded the application
directly from the vendor's website and is now experiencing high network
utilization and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate the issue?
Reset the phone to factory settings
Uninstall the fraudulent application
Increase the data plan limits
Disable the mobile hotspot..
Answer: Increase the data plan limits
◉ A user enabled a mobile device's screen lock function with pattern
unlock. The user is concerned someone could access the mobile device
, by repeatedly attempting random patterns to unlock the device.Which of
the following features BEST addresses the user's concern?
Remote wipe
Anti-maIware
Device encryption
Failed login restrictions.
Answer: remote wipe
◉ When a user calls in to report an issue, a technician submits a ticket
on the user's behalf.Which of the following practices should the
technician use to make sure the ticket is associated with the correct user?
-Have the user provide a callback phone number to be added to the ticket
-Assign the ticket to the department's power user
-Register the ticket with a unique user identifier
-Provide the user with a unique ticket number that can be referenced on
subsequent calls..
Answer: Provide the user with a unique ticket number that can be
referenced on subsequent calls.
◉ Which of the following is the MOST cost-effective version of
Windows 10 that allows remote access through Remote Desktop?
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ANSWERS 2026 FINAL PAPER
PRACTICE QUESTIONS ANSWERS
ACCURATE A+
◉ A technician receives a ticket indicating the user cannot resolve
external web pages However, specific IP addresses are working. Which
of the following does the technician MOST likely need to change on the
workstation to resolve the issue?
Default gateway
Host address
Name server
Subnet mask.
Answer: Default gateway
◉ A technician needs to recommend the best backup method that will
mitigate ransomware attacks. Only a few files are regularly modified,
however, storage space is a concern.Which of the following backup
methods would BEST address these concerns?
Full
Differential
Off-site
Grandfather-father-son.
Answer: Grandfather-father-son
,◉ A change advisory board did not approve a requested change due to
the lack of alternative actions if implementation failed. Which of the
following should be updated before requesting approval again?
Scope of change
Risk level
Rollback plan
End user acceptance.
Answer: Rollback plan
◉ A user is having phone issues after installing a new application that
claims to optimize performance. The user downloaded the application
directly from the vendor's website and is now experiencing high network
utilization and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate the issue?
Reset the phone to factory settings
Uninstall the fraudulent application
Increase the data plan limits
Disable the mobile hotspot..
Answer: Increase the data plan limits
◉ A user enabled a mobile device's screen lock function with pattern
unlock. The user is concerned someone could access the mobile device
, by repeatedly attempting random patterns to unlock the device.Which of
the following features BEST addresses the user's concern?
Remote wipe
Anti-maIware
Device encryption
Failed login restrictions.
Answer: remote wipe
◉ When a user calls in to report an issue, a technician submits a ticket
on the user's behalf.Which of the following practices should the
technician use to make sure the ticket is associated with the correct user?
-Have the user provide a callback phone number to be added to the ticket
-Assign the ticket to the department's power user
-Register the ticket with a unique user identifier
-Provide the user with a unique ticket number that can be referenced on
subsequent calls..
Answer: Provide the user with a unique ticket number that can be
referenced on subsequent calls.
◉ Which of the following is the MOST cost-effective version of
Windows 10 that allows remote access through Remote Desktop?
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