HCB 101 Study Guide Questions And Correct Detailed Answers

What does the mnemonic ABCD stand for? - correct answers A- Assess B-Balance Resources C- Communicate with Others D- Do and Debrief What are the 3 colors of risk? - correct answers a. Green- Little chance of serious error b. Yellow- Higher chance of serious error c. Red- Very high chance of serious error What does the "swooshing arrow" indicate? - correct answers Return to good situational awareness Define Customer - correct answers Someone who buys goods or services from businesses or a person who has a particular quality What is a client? - correct answers Anyone for whom a service is requiring some degree of confidentiality is provided What is active listening? - correct answers Listening carefully to what they are saying and ask questions to get to the root of their requests What is verbal communication? - correct answers speaking in a good tone, volume, and intensity will help to clearly convey your message. What is non-verbal communication? - correct answers Facial expressions, physical proximity, gestures, and voice tone are all part of the language, which as an impact on your intereaction. What are the stages of grief - correct answers a. Denial b. Anger c. Bargaining d. Depression e. Acceptance What is denial? - correct answers The person cannot believe the diagnosis or prognosis What is bereavement? - correct answers State of having suffered loss by death What is the definition of grief? - correct answers The emotional feeling of pain and distress that a persons experiences as a reaction to loss What is the morgue - correct answers A place where the bodies of the deceased persons are kept until identified and claimed by relatives or release for burial. What is mortality? - correct answers The number of deaths in a given time or place What is a Terminal Illness? - correct answers An illness leading ultimately to death; an unhealthy condition of the body What are some key factors to show non-verbal communication - correct answers Facial expressions, physical proximity, gestures and voice tone. What is an example of effective active listening? - correct answers Repeat in your own words your understanding of what was said, make eye contact with the customer When does the customer pass judgement? - correct answers In the first few seconds of meeting you What is a good example of miitary bearing and protocol? - correct answers Being professional, overall physical appearance, use of professional titles and courtesies and behavior What is an example of good physical appearance - correct answers Physical appearance should confrom to Navy Uniform Regulations, including hygiene. What is good Workspace Appearance? - correct answers A neat organized area What is good use of Professional Titles and Courtesy? - correct answers Utilizing the proper title and rank and a simple greeting. What instruction can you use for reference to correctly type military ranks? - correct answers SECNAV M-5216.5 What are the 4 basic parts of the communication process? - correct answers The sender of the message, the message, the receiver of the message, and feedback How is addressing a person by their title/rank important? - correct answers displays professionalism and a simple greeting makes a customer feel welcomed and respected What is the guiding principle behind phone etiquette? - correct answers That you are talking to a person and that person is your customer What are some key factors when thinking about email etiquette? - correct answers Proper spelling, grammar and punctuation, should not include emoticons, respond same day to requests, review request before responding, begin response with professional greeting and properly address ranks What is the best approach in handling difficult customers? - correct answers Approach in a calm confident manner. What is the first step when responding to an angry or rude customer's problem? - correct answers When you do not respond with anger or rudeness to a customer's emotional outburst What is the primary goal of the Patient Relations Program? - correct answers To help resolve patient complaints andproblems through patient intervention and negotiations What is the role of the Patient Contact Representative? - correct answers Route patient compliments or complaints to the chain of command for action and incorporation into the command's annual assessment. What are barriers to effective communication? - correct answers Physiological barriers(Sensory function), Physical Barriers(noise), Psychosocial barriers (Ones inaccurate perception of self) What are the 3 consent types for medical treatment? - correct answers Informed consent, Lawful consent, Implied consent What is the Privacy Act of 1974? - correct answers Established safeguards concerning the right to privacy by regulating the collection, use, maintenance and dissemination of personal information by federal agencies Which law has an overall goal to provide safeguards for protected health information (PHI) to ensure patient privacy is maintained? - correct answers HIPAA What two federal statues combine to establish the criteria for collecting, maintaining and releasing medical treatment records? - correct answers The Privacy Act and the Freedom Of Information Act What are some ways to maintain and protect patient privacy? - correct answers Keep patient interactions as private as possible, place a cover to shield patient data, check for authorization before releasing information to anyone not directly involved What is a Health Record (HREC)? - correct answers A file of continuous care given to an active duty member and documents all outpatient care provided during a member's career What is an Inpatient Record (IREC)? - correct answers A medical file that documents care provided to a patient assigned to a designated inpatient bed at an MTF or ship What is an Outpatient Record (OREC)? - correct answers A file of continuous care that documents ambulatory treatment received by a person other than active duty (retiree, family members) What is the Freedom of Information Act (FOIA)? - correct answers Law that give you right to access information from the federal government. What are examples of primary medical records? - correct answers Health Records, Outpatient Records, Inpatient Records What are examples of secondary medical records? - correct answers DD Form 2766, Chronic Care Flor sheet How are medical records labeled? - correct answers With a self adhesive labe with the name of the MTF ship, or other units having custodial responsibility What is contained on the outside front cover? - correct answers Patient name, Alert Box, Record Category, Patient Service and Status, Special Categories of Records, Pencil Entries,Retired year, Barcode Label Area, Labels What information is contained in Part I (Inside Front Cover)? - correct answers Date of arrival, Projected rotation date, Home Address and telephone number, Command UIC and telephone number What information is contained in Part II (Front of Center Page)? - correct answers Imprint of the DD 2005 Privacy Act Statement What information is contained in Part III (Back of Center Page)? - correct answers Disclosure Accounting Record What information is contained in Part IV (Inside Back Cover)? - correct answers The Forensic Examination Form What is the Record Filing System used by the Navy? - correct answers TDFS (Terminal Digit Filing System) What is FMP - correct answers Family Member Prefix How many working days can a record be charged out from the file? - correct answers Not more than 5 working days How do you charge out control of a medical record? - correct answers NAVMED 6150/7 How often are Records HREC and DREC verified? - correct answers At least annually When would a medical record be closed? - correct answers Death, Discharge, Resignation, Release from Active Duty, retirement, transfer to the reserves, MIA, disenrollment All forms documenting patient care and filed in records will at minimum contain: - correct answers The Patient's FMP and sponsor's SSN, Patients name (Last, first, middle) Sponsor's Branch, Complete and accurate documentation data . What will be prominently written on the front of the jacket and all forms replaced on a HREC or OREC that was lost or destroyed? - correct answers REPLACEMENT What is a DUPLICATE RECORD? - correct answers A duplicated HREC/OREC that has become illegible or has deteriorated to the point that it may endanger it's future use In the event that a record is lost, how long should the facility retain a loose form? - correct answers 1 year What are the four parts of the medical record? - correct answers Record of Preventive Medicine and Occupational Health, Record of Medical Care and Treatment, Physical Qualifications, Record of Ancilliary Studies, Inpatient Care and miscellaneous forms. What information is contained in the Adult Preventative and Chronic Care Flow Sheet (DD 2766)? - correct answers Contains a summation of relevant problems and medications that significantly affect the patient's health status What are the four pages within the DD Form 2766? - correct answers Significant health problems, Hospitalization/surgery, Medical alert, medications, health maintenance(Immunizations, deployment readiness) What does SOAP stand for? - correct answers Subjective complaint, observation, assessment, plan What does imminent hospitalization mean? - correct answers When a patient requires immediate hospitalization What is the Hippocratic Oath? - correct answers A guide to conduct by the medical profession What are the two languages in which many medical terms are drawn? - correct answers Greek and Latin What is a "Root" word? - correct answers The foundation of the word combined with prefixes and suffixes What are "Prefixes"? - correct answers Beginning of the root word What are suffixes? - correct answers Ending of the root word Define Anatomy. - correct answers the study of the structure of the body Define Physiology. - correct answers the study of how the body and its parts work or function What is the vertical plane? - correct answers The Coronal (divides the body front and back) and the sagittal (Divides the body to left and right halves) What is the Coronal (frontal) plane? - correct answers A cut that sections from front and back What is the Sagittal (median sagittal or midsagittal) plane? - correct answers Divides the body into right and left halves What is the Horizontal (transverse) plane? - correct answers Divides the body into top(superior) and bottom (inferior) What is Midline? - correct answers Line drawn down the center of the body passing between the eyes and extending down the umbilicus. Divides body into right and left halves What is "Caudal"? - correct answers Towards the center of the body What does Peripheral mean? - correct answers The outward part or surface of the structure What is the Fowler position? - correct answers A seated and inclined position where the patient's head is raised to a 45 to 60 degree angle. Legs may be bent or straight What is the Chemical level? - correct answers The beginning level of organization of the body What is the Cellular level? - correct answers The smallest and most numerous structural unit that possess and exhibits the basic characteristics of living matter. What is the Tissue level? - correct answers A group of similar cells that all develop together from the same part of an embryo and all perform a certain function What are the 4 main types of tissue? - correct answers epithelial, connective, muscle, nervous What is the Organ level? - correct answers several tissues performing a specific function What is the System level? - correct answers Group of organs with a common function What are the 11 major systems of the human body? - correct answers Respiratory, Cardiovascular, Lymphatic, Muscular, Skeletal, Integumentary System, Nervous System, Endocrine System, Urinary System,Reproductive System, Gastrointestinal system What is the Organismal level? - correct answers A collection of interactive parts that are capable of surviving in hostile environments, with the ability to reproduce and repair damaged parts What is digestion? - correct answers The physical and chemical breakdown of food into it's simplest forms . What is metabolism? - correct answers Process of absorption, storage, and use of these foods for body growth, maintenance, and repair. What is homeostasis? - correct answers The body's self regulated control of it's internal environment. What is contained in the Upper Airway? - correct answers Nose, Sinuses, Pharynx, Larynx, Epiglottis, Vocal Chords What is contained in the Lower Airway? - correct answers Trachea, Bronchi, Bronchioles, Terminal Respiratory Unit What is the sternum? - correct answers A flat bone and consists of the manubrium, the body and the xiphoid process Where is the thoracic cavity? - correct answers within the walls of the thorax and is separated from the abdominal cavity by the diaphragm What is the pleura? - correct answers membrane that surrounds the lungs What is Inhalation? - correct answers active process in which the muscles of the rib cage and the diaphragm contract What is Exhalation? - correct answers Passive process during which the intercostal muscles and the diaphragm relax. The chest decreases in size and positive pressure builds inside the chest cavity. The positive pressure pushes air out of the lungs What is Ventilation? - correct answers Movement of gases to and from the alveoli. Air is moved into the alveoli. Oxygen is transferred from the air inside the alveoli to the blood stream via the pulmonary capillaries. Carbon Dioxide is moved from the bloodstream via the pulmonary capillaries into the alveoli What is Respiration? - correct answers the process of moving gases and other nutrients between cells and the blood. What is Breathing? - correct answers the process of inhaling and exhaling air. The process may be classified as adequate (sustains life) or inadequate (does not sustain life) What is the Aorta? - correct answers A large artery of the elastic type that is the main trunk of the systemic arterial system, arising from the base of the left ventricle and ending at the left side of the body What are Arteries? - correct answers Thick walled vessels that carry blood away from the heart What are Capillaries? - correct answers an extensive system of thin vessels that enable rapid exchange between the tissues and vascular channels . What are the Coronary Arteries? - correct answers Arteries that branch off from the aorta and supply the heart with blood. What are Venules? - correct answers small veins What are Veins? - correct answers Blood vessels that carry blood back to the heart What is the systolic blood pressure? - correct answers the pressure created when the left ventricle contracts and blood is forced out into circulation through the aorta into systemic circulation What is diastolic blood pressure? - correct answers Pressure remaining in the arteries when the heart is in the resting phase What is contained in the External eye? - correct answers Eyelid, conjunctiva, lacrimal gland, eye muscles, orbits . What is contained in the Internal eye? - correct answers Sclera, Cornea, Iris, Pupil, Retina, Optic Disc What are the three parts of the ear? - correct answers external, middle, inner What is the auricle? - correct answers The cartilage of outermost ear The Middle ear contains three bones which are? - correct answers the malleus, the incus, the stapes What is the nose? - correct answers the frontal and maxillary bones form the nasal bridge What is the purpose of the throat? - correct answers Serves both the respiratory and digestive systems and aids in speech. What is the difference between the Maxilla and the Mandible? - correct answers Maxila- Upper jawbone Mandible- Lower jawbone What is the difference between the Hard and Soft Palate? - correct answers Hard Palate- Anterior portion of the roof of the mouth Soft Palate-Posterior portion of the roof of the mouth What is the esophagus? - correct answers Muscular tube that carries food from the mouth and pharynx to the stomach. What are the 3 major layers of Integumentary system? - correct answers The epidermis, the dermis, and the subcutaneous What is the Musculoskeletal system? - correct answers a bony structure that provides stability to the soft tissues of the body. It's joints are held together by ligaments attached to muscles by tendons and cushioned by cartilage, which facilitates movement What are Muscles? - correct answers Tissues consisting of long cells that contract when stimulated and produce motion. What are Tendons? - correct answers Tissue that connects muscle to bone What are Ligaments? - correct answers Connect bone to bone What are Joints? - correct answers The point of contact between elements of a skeleton whether movable or rigidly fixed together with the surrounding supporting parts. . What are the 4 bone classifications? - correct answers long, short, flat, and irregular bones What is the Central Nervous System? - correct answers consists of the brain and spinal cord What are the spinal bones and how many are there? - correct answers 8 cervical, 12 thoracic, 5 lumbar, 5 sacral, 1 Coccygeal (Cocyx) What is included in the "Brain Stem"? - correct answers Consists of the medulla, pons, and midbrain What is the Peripheral Nervous System? - correct answers Provide an interface between the enviornment and he CNS What is the Autonomic Nervous System (ANS)? - correct answers Controls involuntary motor functions nd affects such things as digestion and heart rate. . What is the difference between the Sympathetic and Parasympathetic Nervous Systems? - correct answers Sympathetic- Fight or Flight Parasympathetic- Rest and digestion What is the Somatic Nervous System? - correct answers Conveys information from receptors in the head, body wall and limbs and from receptors for the special senses of vision, hearing, taste and smell. What is the Parathyroid gland? - correct answers Found in the lobes of the thyroid, it is responsible for producing parathormone which regulates the levels of calcium, magnesium, and phosphorus in the blood What is the Pituitary gland? - correct answers Pea-shaped gland located in and controlled by the hypothalamus. Known as the master gland because it releases hormones that control other glands What is the Thyroid gland? - correct answers -Butterfly shaped gland in anterior neck inferior to larynx, secretes thyroxin and is responsible for the regulation of metabolism What is the Adrenal gland? - correct answers Lies superior to each kidney and are responsible for secreting norepinephrine, epinephrine and small amounts of dopamine What are the body systems that compose the genitourinary system? - correct answers Urinary system and the reproductive system What is the purpose of the Kidneys? - correct answers To filter waste materials from the blood What is the bladder? - correct answers A pouch into which urine passes from the kidneys and is temporarily stored until discharged from the body What are the gonads? - correct answers testes and ovaries What is the functions of the Digestive system (Gastrointestinal system)? - correct answers Provides the mechanisms in which food travels through the body and is digested What is the Pharynx? - correct answers Structure that food passes through from the mouth to the esophagus. What is the Stomach? - correct answers Pouch that connects the esophagus to the sm