WGU C215 Operations Management Study
Guide Questions and Answers (2026/2027) |
Updated Real Exam Questions | Accurate
Solutions Guide | A+
• Advertising revenue model -✓✓Provides users with information on
services and products and provides an opportunity for suppliers to
advertise
• Affiliate revenue model -✓✓Companies receive a referral fee for
directing business to an affiliate
• Appraisal cost -✓✓The cost associated with uncovering defects
• Automated order entry systems -✓✓A method using telephone models
to send digital orders to suppliers.
• Backwards integration -✓✓Owning or controlling sources of raw
materials and components.
• Benchmarking -✓✓Studying other companies business practices for
comparison.
• Bullwhip effect -✓✓Inaccurate or distorted demand information
created in the supply chain.
,• Business to Business commerce -✓✓Businesses buying and selling to
other businesses.
• Business to consumer commerce -✓✓Businesses selling to individual
consumers.
• Cause and effect diagrams -✓✓A chart that identifies potential causes
of particular quality problems.
• Checklist -✓✓A list of common defects and the number of observed
occurrences of each.
• Conformance to specifications -✓✓how well a product or service
meets the targets and tolerances set by designers.
• Continuous improvement -✓✓A philosophy of never ending
improvement.
• Control charts -✓✓Charts used to evaluate whether a process is
operating within expectations.
• Crossdocking -✓✓Eliminates storage and order picking functions of a
distribution warehouse.
, • Customer defined quality -✓✓an integrated effort designed to improve
quality performance at every level of the organization.
• Deming Prize -✓✓Japanese award for companies to recognize efforts
in quality improvement.
• Distribution management -✓✓Responsible for the movement of
material from the manufacturer to the customer.
• Distribution warehouse -✓✓Used for short term storage,
consolidation, and product mixing.
• Distributor crossdocking -✓✓the receiving and consolidating of
inbound products from different vendors into a multi-SKU pallet.
• E-commerce -✓✓Using the internet and web to do business.
• E-distributors -✓✓Independently owned net marketplaces having
catalogs representing thousands of suppliers and designed for spot
purchases.
• E-purchasing -✓✓Companies that connect onlone MRO suppliers to
businesses that pay fees to join the market, usually for long term
contractual purchasing.
Guide Questions and Answers (2026/2027) |
Updated Real Exam Questions | Accurate
Solutions Guide | A+
• Advertising revenue model -✓✓Provides users with information on
services and products and provides an opportunity for suppliers to
advertise
• Affiliate revenue model -✓✓Companies receive a referral fee for
directing business to an affiliate
• Appraisal cost -✓✓The cost associated with uncovering defects
• Automated order entry systems -✓✓A method using telephone models
to send digital orders to suppliers.
• Backwards integration -✓✓Owning or controlling sources of raw
materials and components.
• Benchmarking -✓✓Studying other companies business practices for
comparison.
• Bullwhip effect -✓✓Inaccurate or distorted demand information
created in the supply chain.
,• Business to Business commerce -✓✓Businesses buying and selling to
other businesses.
• Business to consumer commerce -✓✓Businesses selling to individual
consumers.
• Cause and effect diagrams -✓✓A chart that identifies potential causes
of particular quality problems.
• Checklist -✓✓A list of common defects and the number of observed
occurrences of each.
• Conformance to specifications -✓✓how well a product or service
meets the targets and tolerances set by designers.
• Continuous improvement -✓✓A philosophy of never ending
improvement.
• Control charts -✓✓Charts used to evaluate whether a process is
operating within expectations.
• Crossdocking -✓✓Eliminates storage and order picking functions of a
distribution warehouse.
, • Customer defined quality -✓✓an integrated effort designed to improve
quality performance at every level of the organization.
• Deming Prize -✓✓Japanese award for companies to recognize efforts
in quality improvement.
• Distribution management -✓✓Responsible for the movement of
material from the manufacturer to the customer.
• Distribution warehouse -✓✓Used for short term storage,
consolidation, and product mixing.
• Distributor crossdocking -✓✓the receiving and consolidating of
inbound products from different vendors into a multi-SKU pallet.
• E-commerce -✓✓Using the internet and web to do business.
• E-distributors -✓✓Independently owned net marketplaces having
catalogs representing thousands of suppliers and designed for spot
purchases.
• E-purchasing -✓✓Companies that connect onlone MRO suppliers to
businesses that pay fees to join the market, usually for long term
contractual purchasing.
