BSNC 2055 MASTER STUDY SHEET 2026
CORRECT ANSWER COMPENDIUM
◉ During interdisciplinary rounds, the social worker expresses
frustration with the length of time it is taking to discharge a patient
who already has community supports in place. The social worker's
behaviour is an example of:
A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion.
Answer: D. An expressed difference of opinion
RATIONALE: The social worker has expressed an emotion regarding
a conflict. The professional's actions would be seen as assertive
communication rather than incivility, harassment or bullying. This
can be qualified as an expressed difference of opinion which is not
an example of incivility or intimidation.
◉ A nurse has been 10-15 minutes late for work 6 times. The
manager tells the nurse that they will need to establish a
,performance management plan to deal with the recent pattern of
showing up late. Which of the following actions should the nurse
take?
A. Collaborate with the manager to establish the performance
management plan
B. Seek support from a union representative to protect her rights
C. Review the Occupational Health and Safety policy on bullying and
harassment
D. Request a third party investigation into the manager's plan to
establish a plan.
Answer: A. Collaborate with the manager to establish the
performance management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to
work due to unusual circumstances. In order to ensure that she is
able to practice safely and participate fully in the health care team,
the nurse needs to be able to determine a way to arrive to work on
time. Meeting with their manager to establish a performance
management plan ensures there is open communication between
the nurse and the manager and may result in a solution that works
for both the nurse and the team. This is not an example of incivility,
bullying or harassment. The manager is operating within reasonable
parameters by inviting the nurse to establish a plan for improved
work performance.
,◉ A nurse has recently taken several sick days at work due to health
problems. Her co-worker Tom has told several of the staff that she is
off work due to early days of a pregnancy. The nurse has not
confided this information in Tom. Tom's actions are an example of
which of the following?
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor.
Answer: D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or
harassment in the form of spreading (malicious - depending on the
context) gossip or rumors. Tom's actions highlight an inappropriate
comment that could cause the nurse humiliation or intimidation.
Although the other options are examples of bullying and
harassment, they do not reflect Tom's actions in this case.
◉ Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
, D. All of the above.
Answer: D. All of the above
RATIONALE: Treating one another with respect is requisite to
communicating effectively, building community and creating high-
functioning teams. Fostering a healthy practice environment in
which health care providers can effectively engage in inter-
professional education and practice hinge on understanding and
applying civility in communication. Client safety is impacted when
that factors that underlie incivility are not recognized and mitigated.
◉ Uncivil encounters between health care providers may: (select all
that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
C. Impair critical thinking and clinical judgment
D. Lower nurses self-confidence.
Answer: ALL APPLY.
◉ Simply stated, resilience can be described using which of the
following phrases?
A. It is a personal characteristic
CORRECT ANSWER COMPENDIUM
◉ During interdisciplinary rounds, the social worker expresses
frustration with the length of time it is taking to discharge a patient
who already has community supports in place. The social worker's
behaviour is an example of:
A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion.
Answer: D. An expressed difference of opinion
RATIONALE: The social worker has expressed an emotion regarding
a conflict. The professional's actions would be seen as assertive
communication rather than incivility, harassment or bullying. This
can be qualified as an expressed difference of opinion which is not
an example of incivility or intimidation.
◉ A nurse has been 10-15 minutes late for work 6 times. The
manager tells the nurse that they will need to establish a
,performance management plan to deal with the recent pattern of
showing up late. Which of the following actions should the nurse
take?
A. Collaborate with the manager to establish the performance
management plan
B. Seek support from a union representative to protect her rights
C. Review the Occupational Health and Safety policy on bullying and
harassment
D. Request a third party investigation into the manager's plan to
establish a plan.
Answer: A. Collaborate with the manager to establish the
performance management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to
work due to unusual circumstances. In order to ensure that she is
able to practice safely and participate fully in the health care team,
the nurse needs to be able to determine a way to arrive to work on
time. Meeting with their manager to establish a performance
management plan ensures there is open communication between
the nurse and the manager and may result in a solution that works
for both the nurse and the team. This is not an example of incivility,
bullying or harassment. The manager is operating within reasonable
parameters by inviting the nurse to establish a plan for improved
work performance.
,◉ A nurse has recently taken several sick days at work due to health
problems. Her co-worker Tom has told several of the staff that she is
off work due to early days of a pregnancy. The nurse has not
confided this information in Tom. Tom's actions are an example of
which of the following?
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor.
Answer: D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or
harassment in the form of spreading (malicious - depending on the
context) gossip or rumors. Tom's actions highlight an inappropriate
comment that could cause the nurse humiliation or intimidation.
Although the other options are examples of bullying and
harassment, they do not reflect Tom's actions in this case.
◉ Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
, D. All of the above.
Answer: D. All of the above
RATIONALE: Treating one another with respect is requisite to
communicating effectively, building community and creating high-
functioning teams. Fostering a healthy practice environment in
which health care providers can effectively engage in inter-
professional education and practice hinge on understanding and
applying civility in communication. Client safety is impacted when
that factors that underlie incivility are not recognized and mitigated.
◉ Uncivil encounters between health care providers may: (select all
that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
C. Impair critical thinking and clinical judgment
D. Lower nurses self-confidence.
Answer: ALL APPLY.
◉ Simply stated, resilience can be described using which of the
following phrases?
A. It is a personal characteristic
