USPS SALES & SERVICES ASSOCIATE TRAINING QUESTIONS AND CORRECT VERIFIED ANSWERS

USPS SALES & SERVICES ASSOCIATE
TRAINING QUESTIONS AND CORRECT
VERIFIED ANSWERS
PerceptionA2isA2-A2Ans--Reality

WhatA2areA2ourA2goals?A2-A2Ans--
GrowA2revenue,A2increaseA2marketA2share,A2developA2lifetimeA2customers.

WhatA2areA2someA2non-verbalA2communicationA2cues?A2-A2Ans--
BodyA2movement,A2facialA2expressions,A2personalA2space.

TheA2SSAA2showsA2communicationA2isA2occurringA2whenA2theyA2askA2theA2hazmatA2quest
ion?A2-A2Ans--True.

CommunicationA2skillsA2requireA2youA2toA2practiceA2activelyA2attending.A2WhatA2doesA2S.
O.L.E.R.A2represent?A2-A2Ans--
SquarelyA2faceA2theA2person.A2OpenA2yourA2posture.A2LeanA2towardsA2theA2sender.A2EyeA
2contact.A2Relax.


WhatA2isA2aA2valueA2proposition?A2-A2Ans--
TheA2valueA2toA2theA2customerA2ofA2theA2productA2featuresA2andA2benefits....howA2theA2cu
stomerA2feelsA2theA2productA2meetsA2theirA2needs.

WhatA2isA2"needA2satisfactionA2selling"?A2-A2Ans--
TheA2understandingA2ofA2aA2customer'sA2needsA2throughA2theA2useA2ofA2probingA2questio
nsA2andA2carefulA2listening.

WhatA2areA2someA2examplesA2ofA2theA2useA2ofA2theA2"languageA2ofA2needs"?A2-A2Ans--
IA2need,A2IA2want,A2I'mA2lookingA2for,A2It'sA2important,A2etc.

WhenA2youA2sellA2maximumA2valueA2youA2areA2meetingA2theA2customer'sA2__________.A2
-A2Ans--Needs.

WhatA2isA2aA2need?A2-A2Ans--AA2desireA2toA2improveA2orA2accomplishA2something.

AnA2informedA2mutualA2decisionA2withA2theA2customerA2onA2service/
productsA2isA2___________.A2-A2Ans--AA2successfulA2salesA2transaction.

WhatA2doesA2G.I.S.T.A2standA2forA2inA2theA2processingA2ofA2engagingA2customers?A2-
A2Ans--Greet,A2Inquire,A2Suggest,A2Thank.


AA2commonA2mythA2inA2communicationA2isA2thatA2listenersA2receiveA2theA2sameA2______A
2allA2theA2time.A2-A2Ans--Message.

, IfA2youA2askA2aA2customerA2ifA2theyA2wouldA2likeA2toA2sendA2aA2packageA2PriorityA2MailA2E
xpress,A2whichA2isA2guaranteedA2toA2arriveA2tomorrow,A2withA2$100A2insuranceA2andA2trac
kingA2included.....whatA2parkA2ofA2G.I.S.T.A2wouldA2thisA2be?A2-A2Ans--Suggest.

OnceA2youA2determineA2howA2aA2customerA2wantsA2toA2mailA2aA2packageA2andA2haveA2off
eredA2additionalA2insurance,A2whatA2additionalA2productsA2mayA2youA2suggest?A2-A2Ans--
Stamps,A2POA2Boxes,A2moneyA2orders,A2packagingA2supplies,A2greetingA2cards,A2passpo
rts.

WhatA2isA2theA2maximumA2weightA2forA2anyA2package?A2-A2Ans--70A2lbx.

HowA2doA2youA2determineA2theA2dimensionsA2ofA2aA2mailpiece?A2-A2Ans--
CombineA2theA2lengthA2plusA2girth.

WhatA2areA2theA25A2processingA2categories?A2-A2Ans--
Letters,A2flatsA2(largeA2envelopes),A2machinableA2parcelsA2(SPRS),A2irregularA2parcelsA2a
ndA2outsideA2parcelsA2(bothA2non-machinable).

WhatA2isA2ourA2"RetailA2Motto"?A2-A2Ans--Clean,A2stockedA2andA2Friendly...Everyday!.

WhatA2isA2theA2maximumA2lengthA2andA2girthA2(combined)A2forA2aA2parcel?A2-A2Ans--
130"A2forA2standardA2postA2only.A2OversizeA2chargesA2willA2applyA2forA2packagesA2exceed
ingA2108".

WhenA2areA2balloonA2chargesA2applied?A2-A2Ans--
PackagesA2weighingA2lessA2thanA220A2lbsA2thatA2measureA2overA284"A2butA2notA2moreA2th
anA2108"A2(lengthA2+A2girthA2combined)A2thatA2areA2shippedA2PriorityA2mailA2zonesA2104A2
orA2StandardA2toA2allA2zones.

IfA2anA2articleA2meetsA2theA2sizeA2qualificationsA2forA2aA2largeA2envelopeA2(flat)A2butA2isA2ri
gid...whatA2priceA2categoryA2isA2itA2charged?A2-A2Ans--ParcelA2rate.

IfA2aA2letterA2sizeA2envelopeA2isA2thickerA2thanA21/4"A2butA2isA2evenA2inA2thickness....whatA2
priceA2categoryA2isA2itA2charged?A2-A2Ans--FlatA2(largeA2envelope).

WhatA2isA2aA2customerA2chargedA2whenA2aA2balloonA2surchargeA2applies?A2-A2Ans--
20A2lbA2rate.

WhenA2isA2DIMA2(dimensional)A2weightA2applied?A2-A2Ans--
OnlyA2forA2PriorityA2packagesA2whichA2exceedA21A2cubicA2footA2andA2areA2mailedA2zonesA2
5-8.

DimensionalA2weightA2pricingA2isA2determinedA2byA2length,A2widthA2andA2thicknessA2(heig
ht)A2andA2__________.A2-A2Ans--Weight.