1
Copyright © 2023 Pearson Education, In
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VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman)ma ma ma ma ma ma
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benef
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it to the service technician?
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A) Maintenance reminder light reset procedures ma ma ma ma
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications ma ma
D) All of the above ma ma ma
Answer: D
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Diff: 1 Page Ref: 2
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Objective: 1- m a
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says th
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at an accident could cause faults due to hidden damage. Technician B says that some faults c
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ould be related to a previous repair. Which technician is correct?
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A) Technician A only ma ma
B) Technician B only ma ma
C) Both technicians A and Bma ma ma ma
D) Neither technician A nor B ma ma ma ma
Answer: C
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Diff: 2 Page Ref: 5
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Objective: 1- m a
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government
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Answer: A
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Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
2
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government
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Answer: A
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Diff: 1 maPage Ref: 3 ma ma
Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B m a m a
Diff: 1 Page Ref: 5
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Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above ma ma ma
Answer: D
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Diff: 1 Page Ref: 3-4
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Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician ma
B) service advisor ma
C) shop owner or designated warranty person
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D) Any of the above ma ma ma
Answer: C
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Diff: 1 Page Ref: 5
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Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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3
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
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A) TSBs
B) Campaigns (recalls) ma
C) Either A or B ma ma ma
D) Neither A nor B ma ma ma
Answer: B
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Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
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9) The first character of the vehicle identification number is the country of origin. Where was th
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e vehicle built that has a "5" as the first character?
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A) United States ma
B) Canada
C) Mexico
D) Japan A ma
nswer: A m a
Diff: 1 Page Ref: 7
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Objective: 1- m a
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Ch
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apter Quiz: Yesma m a
10) The VECI label includes all of these EXCEPT
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A) engine identification ma
B) horsepower and torque rating of the engine ma ma ma ma ma ma
C) California emission standard ma ma
D) EPA emission standard ma ma
Answer: B
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Diff: 1 Page Ref: 7
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Objective: 1- m a
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
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pter Quiz: Yes
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11) Aftermarket service information is available in what format? ma ma ma ma ma ma ma
A) Manuals
B) CDs or DVDs ma ma
C) Internet
D) All of these are possible source formats.
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Answer: D
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Diff: 1 Page Ref: 2
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Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Ch
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apter Quiz: No ma m a
4
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman)ma ma ma ma ma ma
Chapter 1 Service Information, Work Orders, and Vehicle Identification
ma ma ma ma ma ma ma
1) What type of information is commonly included in the owner's manual that would be a benef
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
it to the service technician?
ma ma ma ma
A) Maintenance reminder light reset procedures ma ma ma ma
B) Tire pressure monitoring system reset procedures
ma ma ma ma ma
C) Maintenance items specifications ma ma
D) All of the above ma ma ma
Answer: D
ma m a
Diff: 1 Page Ref: 2
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Objective: 1- m a
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
2) Two technicians are discussing the need for the history of the vehicle. Technician A says th
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
at an accident could cause faults due to hidden damage. Technician B says that some faults c
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ould be related to a previous repair. Which technician is correct?
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A) Technician A only ma ma
B) Technician B only ma ma
C) Both technicians A and Bma ma ma ma
D) Neither technician A nor B ma ma ma ma
Answer: C
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Diff: 2 Page Ref: 5
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Objective: 1- m a
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
ma ma ma ma ma ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
3) A campaign (recall) is mailed to the owner of a vehicle from the
ma .
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government
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Answer: A
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Diff: 1 Page Ref: 3
ma ma ma
Objective: 1-3 Describe vehicle recalls and campaigns.
m a m a ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
2
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government
ma ma ma
Answer: A
ma m a
Diff: 1 maPage Ref: 3 ma ma
Objective: 1-3 Describe vehicle recalls and campaigns.
m a m a ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B m a m a
Diff: 1 Page Ref: 5
ma ma ma
Objective: 1-2 Explain the different types of service information.
m a m a ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above ma ma ma
Answer: D
ma m a
Diff: 1 Page Ref: 3-4
ma ma ma
Objective: 1-4 Discuss the importance of the work order.
m a m a ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
7) The labor rate for each operation is included on the work order and is added by the
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma .
A) service technician ma
B) service advisor ma
C) shop owner or designated warranty person
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D) Any of the above ma ma ma
Answer: C
ma m a
Diff: 1 Page Ref: 5
ma ma ma
Objective: 1-4 Discuss the importance of the work order.
m a m a ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
3
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
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A) TSBs
B) Campaigns (recalls) ma
C) Either A or B ma ma ma
D) Neither A nor B ma ma ma
Answer: B
ma m a
Diff: 1 Page Ref: 3
ma ma ma
Objective: 1-3 Describe vehicle recalls and campaigns.
m a m a ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
9) The first character of the vehicle identification number is the country of origin. Where was th
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e vehicle built that has a "5" as the first character?
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A) United States ma
B) Canada
C) Mexico
D) Japan A ma
nswer: A m a
Diff: 1 Page Ref: 7
ma ma ma
Objective: 1- m a
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
ma ma ma ma ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Ch
m a ma ma ma ma ma ma ma ma ma ma ma
apter Quiz: Yesma m a
10) The VECI label includes all of these EXCEPT
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A) engine identification ma
B) horsepower and torque rating of the engine ma ma ma ma ma ma
C) California emission standard ma ma
D) EPA emission standard ma ma
Answer: B
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Diff: 1 Page Ref: 7
ma ma ma
Objective: 1- m a
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
ma ma ma ma ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Cha
m a ma ma ma ma ma ma ma ma ma ma ma
pter Quiz: Yes
ma m a
11) Aftermarket service information is available in what format? ma ma ma ma ma ma ma
A) Manuals
B) CDs or DVDs ma ma
C) Internet
D) All of these are possible source formats.
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Answer: D
ma m a
Diff: 1 Page Ref: 2
ma ma ma
Objective: 1-2 Explain the different types of service information.
m a m a ma ma ma ma ma ma ma
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Ch
m a ma ma ma ma ma ma ma ma ma ma ma
apter Quiz: No ma m a
4
Copyright © 2023 Pearson Education, In
ma ma ma ma ma
c.
VERIFIEDBRAINBOOSTER
