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Topiclijst tentamen Procesmanagement

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2020/2021 Written for academic year
Institution
Hanzehogeschool Groningen (Hanze)
Course
Procesmanagement (MRVH7PMM)
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Topiclijst met onderwerpen/begrippen die je moet kennen voor het tentamen Procesmanagement

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Tentamen Procesmanagement

Onderwerpen/begrippen die je moet kennen:

- Flowchart
- VOC-CTQ flowdown
- Value added time/ non value added time
- Cyclustijd
- Fasen procesmanagement
- Powerpoint dientsverlening
- Ondersteunend/bestuurlijk proces
- Discreet/ continue proces
- Order qualifier/ order winner
- Value stream map
- Bottleneck
- Capaciteit productieproces
- Visgraatdiagram + 6xM + 4xP
- Fasen procesmanagement van Stuive
- Procesindicator onderhoudsproces
- Uitkomstindicator onderhoudsproces
- Voorwaartse/ achterwaartse koppeling
- Fasen convergentie en divergentie
- RACI model
- 3 fasen primaire proces dienstverlening
- GAP
- SERVQUAL-model
- Service-level agreement
- Soorten diensverlening
- 5xM (productiemanagement)
- Effectiviteit/efficientie
- Soll/ist niveau
- Customer relationship management
Connected book
image
Rienk Stuive Procesmanagement
Publisher: juli 2014 ISBN: 9789001833978 Edition: 1

Document information

Study
HBO Bedrijfskunde
Uploaded on
June 7, 2021
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1
Written in
2020/2021
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Class notes
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All classes
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