NYC POLICE COMMUNICATIONS TECHNICIAN EXAM – QUESTIONS AND ANSWERS |
VERIFIED AND WELL DETAILED ANSWERS | PLUS RATIONALES | GUARANTEED
PASS | LATEST EXAM UPDATE
*CORE DOMAINS*
*• Memory and Information Retention*
*• Coding and Decoding Information*
*• Map Reading and Spatial Navigation*
*• Public Safety Scenarios and Judgment*
*• Written Communication and Data Logging*
*• Telecommunications Procedures and Regulations*
*• Customer Service and Stress Tolerance*
*• Ethics and Professional Compliance*
*INTRODUCTION*
*The purpose of this comprehensive assessment is to evaluate the essential comp
SECTION ONE
Question 1
,A caller reports a major multi-vehicle accident blocking all lanes on the Grand Central
Parkway. Which piece of information must the communications technician obtain first?
A. The color and make of the vehicles involved.
B. The exact location and direction of travel.
C. The insurance details of the drivers.
D. The names of any witnesses standing nearby.
🟢 B. The exact location and direction of travel.
🔴 Explanation: In emergency communications, dispatching help to the correct location is
the highest priority. Without an accurate location and direction of travel, emergency units
cannot be deployed, making other details useless.
Question 2
A technician needs to log a standard code for a burglary in progress. The department uses
Code 10-31 for this crime. How should this be transcribed into the system format?
A. CRIME-BURGLARY-ACTIVE
B. 10-31 BURGLARY IN PROGRESS
C. CODE 31-ATTEMPT
,D. SIGNAL 10-31 PAST EVENT
🟢 B. 10-31 BURGLARY IN PROGRESS
🔴 Explanation: Accurate data transcription requires entering the precise numerical code
followed by the official description of the active incident to prevent confusion during
dispatch.
Question 3
An caller states: "There's a red sedan speeding down Broadway passing 42nd Street,
heading south towards 34th Street." Which direction is the vehicle traveling?
A. North
B. East
C. West
D. South
🟢 D. South
🔴 Explanation: The caller explicitly mentions that the vehicle is heading south towards
34th Street, which defines its direction of travel.
Question 4
, A communications technician receives a call from an individual who sounds highly
intoxicated, slurring words and shouting. What is the most appropriate professional
response?
A. Disconnect the call immediately due to lack of clarity.
B. Speak firmly, remain calm, and extract necessary location and safety information.
C. Argue with the caller until they speak clearly and professionally.
D. Transfer the call immediately to a supervisor without taking notes.
🟢 B. Speak firmly, remain calm, and extract necessary location and safety information.
🔴 Explanation: Public safety personnel must maintain professional composure regardless
of the caller's state, focusing strictly on obtaining critical information to assess if an
emergency exists.
Question 5
According to standard operating procedures, which of the following details represents a
critical safety hazard that must be relayed to responding field units immediately?
A. The caller's phone battery level is low.
B. The suspect is reported to be carrying a firearm.
VERIFIED AND WELL DETAILED ANSWERS | PLUS RATIONALES | GUARANTEED
PASS | LATEST EXAM UPDATE
*CORE DOMAINS*
*• Memory and Information Retention*
*• Coding and Decoding Information*
*• Map Reading and Spatial Navigation*
*• Public Safety Scenarios and Judgment*
*• Written Communication and Data Logging*
*• Telecommunications Procedures and Regulations*
*• Customer Service and Stress Tolerance*
*• Ethics and Professional Compliance*
*INTRODUCTION*
*The purpose of this comprehensive assessment is to evaluate the essential comp
SECTION ONE
Question 1
,A caller reports a major multi-vehicle accident blocking all lanes on the Grand Central
Parkway. Which piece of information must the communications technician obtain first?
A. The color and make of the vehicles involved.
B. The exact location and direction of travel.
C. The insurance details of the drivers.
D. The names of any witnesses standing nearby.
🟢 B. The exact location and direction of travel.
🔴 Explanation: In emergency communications, dispatching help to the correct location is
the highest priority. Without an accurate location and direction of travel, emergency units
cannot be deployed, making other details useless.
Question 2
A technician needs to log a standard code for a burglary in progress. The department uses
Code 10-31 for this crime. How should this be transcribed into the system format?
A. CRIME-BURGLARY-ACTIVE
B. 10-31 BURGLARY IN PROGRESS
C. CODE 31-ATTEMPT
,D. SIGNAL 10-31 PAST EVENT
🟢 B. 10-31 BURGLARY IN PROGRESS
🔴 Explanation: Accurate data transcription requires entering the precise numerical code
followed by the official description of the active incident to prevent confusion during
dispatch.
Question 3
An caller states: "There's a red sedan speeding down Broadway passing 42nd Street,
heading south towards 34th Street." Which direction is the vehicle traveling?
A. North
B. East
C. West
D. South
🟢 D. South
🔴 Explanation: The caller explicitly mentions that the vehicle is heading south towards
34th Street, which defines its direction of travel.
Question 4
, A communications technician receives a call from an individual who sounds highly
intoxicated, slurring words and shouting. What is the most appropriate professional
response?
A. Disconnect the call immediately due to lack of clarity.
B. Speak firmly, remain calm, and extract necessary location and safety information.
C. Argue with the caller until they speak clearly and professionally.
D. Transfer the call immediately to a supervisor without taking notes.
🟢 B. Speak firmly, remain calm, and extract necessary location and safety information.
🔴 Explanation: Public safety personnel must maintain professional composure regardless
of the caller's state, focusing strictly on obtaining critical information to assess if an
emergency exists.
Question 5
According to standard operating procedures, which of the following details represents a
critical safety hazard that must be relayed to responding field units immediately?
A. The caller's phone battery level is low.
B. The suspect is reported to be carrying a firearm.
