WGU C215 Operations Management Exam
Questions With Correct Answers
Advertising revenue model
Provides users with information on services and products and provides an
opportunity for suppliers to advertise
Affiliate revenue model
Companies receive a referral fee for directing business to an affiliate
Appraisal cost
The cost associated with uncovering defects
Automated order entry systems
A method using telephone models to send digital orders to suppliers.
Backwards integration
Owning or controlling sources of raw materials and components.
Benchmarking
Studying other companies business practices for comparison.
,Bullwhip effect
Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce
Businesses buying and selling to other businesses.
Business to consumer commerce
Businesses selling to individual consumers.
Cause and effect diagrams
A chart that identifies potential causes of particular quality problems.
Checklist
A list of common defects and the number of observed occurrences of each.
Conformance to specifications
how well a product or service meets the targets and tolerances set by designers.
Continuous improvement
A philosophy of never ending improvement.
, Control charts
Charts used to evaluate whether a process is operating within expectations.
Crossdocking
Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality
an integrated effort designed to improve quality performance at every level of the
organization.
Deming Prize
Japanese award for companies to recognize efforts in quality improvement.
Distribution management
Responsible for the movement of material from the manufacturer to the customer.
Distribution warehouse
Used for short term storage, consolidation, and product mixing.
Distributor crossdocking
the receiving and consolidating of inbound products from different vendors into a
multi-SKU pallet.
Questions With Correct Answers
Advertising revenue model
Provides users with information on services and products and provides an
opportunity for suppliers to advertise
Affiliate revenue model
Companies receive a referral fee for directing business to an affiliate
Appraisal cost
The cost associated with uncovering defects
Automated order entry systems
A method using telephone models to send digital orders to suppliers.
Backwards integration
Owning or controlling sources of raw materials and components.
Benchmarking
Studying other companies business practices for comparison.
,Bullwhip effect
Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce
Businesses buying and selling to other businesses.
Business to consumer commerce
Businesses selling to individual consumers.
Cause and effect diagrams
A chart that identifies potential causes of particular quality problems.
Checklist
A list of common defects and the number of observed occurrences of each.
Conformance to specifications
how well a product or service meets the targets and tolerances set by designers.
Continuous improvement
A philosophy of never ending improvement.
, Control charts
Charts used to evaluate whether a process is operating within expectations.
Crossdocking
Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality
an integrated effort designed to improve quality performance at every level of the
organization.
Deming Prize
Japanese award for companies to recognize efforts in quality improvement.
Distribution management
Responsible for the movement of material from the manufacturer to the customer.
Distribution warehouse
Used for short term storage, consolidation, and product mixing.
Distributor crossdocking
the receiving and consolidating of inbound products from different vendors into a
multi-SKU pallet.
