SECURITY GUARD MODULE 4-6 EXAM
Questions and Answers
1. When dealing with the media the private Security Officer:
A. Should NOT act as a public relations expert
B. Must keep confidential and or specific details pertaining to an
investigation from the general public / media
C. Should request the person or persons whose responsibility it is to
act as the Public Relations Officer
D. Must NOT make any offhanded comments that can be overheard
by mem- bers of the media
E. All of the above: E
2. Which of the following are effective interpersonal communication
tools?
A. Using short, commonly understood words.
B. Avoid using slang
C. Avoid using difficult phrases that are hard to understand
D. Use short sentences in order to reduce deviation
E. All of the above: E
3. Appearance is the first nonverbal communication the officer has
with anyone (T/F): True
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, 4. "Command Presence" includes which of the following?
A. General behavior
B. Appearance
C. Professional conduct
D. Self confidence and assertiveness
E. All of the above: E
5. Courtesy is demonstrated by interacting with others with respect,
kindness, and consideration. (T/F): True
6. Which of the following are obstacles to effective communication?
A. Lack of attention and interest
B. Language differences
C. Cultural differences
D. All of the above: D
7. Should an officer leave a bad impression with someone after a
bad exchange, that person may resent officers for year into the
future. (T/F): True
8. Which of the following are considered unprofessional behaviors?
A. Stereotyping
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Questions and Answers
1. When dealing with the media the private Security Officer:
A. Should NOT act as a public relations expert
B. Must keep confidential and or specific details pertaining to an
investigation from the general public / media
C. Should request the person or persons whose responsibility it is to
act as the Public Relations Officer
D. Must NOT make any offhanded comments that can be overheard
by mem- bers of the media
E. All of the above: E
2. Which of the following are effective interpersonal communication
tools?
A. Using short, commonly understood words.
B. Avoid using slang
C. Avoid using difficult phrases that are hard to understand
D. Use short sentences in order to reduce deviation
E. All of the above: E
3. Appearance is the first nonverbal communication the officer has
with anyone (T/F): True
1/
8
, 4. "Command Presence" includes which of the following?
A. General behavior
B. Appearance
C. Professional conduct
D. Self confidence and assertiveness
E. All of the above: E
5. Courtesy is demonstrated by interacting with others with respect,
kindness, and consideration. (T/F): True
6. Which of the following are obstacles to effective communication?
A. Lack of attention and interest
B. Language differences
C. Cultural differences
D. All of the above: D
7. Should an officer leave a bad impression with someone after a
bad exchange, that person may resent officers for year into the
future. (T/F): True
8. Which of the following are considered unprofessional behaviors?
A. Stereotyping
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8
