ESSENTIALS OF NURSING
LEADERSHIP AND MANAGEMENT 8, 9,
10, & 11 QUESTIONS WITH
COMPLETE SOLUTIONS
1. In dealing with conflict, it is important to approach it in
a(n):
A. Competitive manner.
B. Destructive manner.
C. Cooperative manner.
D. Ambivalent manner. - correct answer - C.
Cooperative manner 8
1The three major sources of resistance to change are:
A. Technical concerns, psychosocial needs, and threats to
a person's position.
B. Staffing concerns, physical needs, and threats to
hierarchy needs.
C. Prior concerns, social needs, and threats to self-
actualization.
D. Technology concerns, personal needs, and threats to
hospitalized clients. - correct answer - A. Technical
concerns, psychosocial needs, and threats to a person's
position 9
,2. Conflict can occur when there is:
A. A decrease in workloads.
B. Acceptance of cultural differences.
C. A secure work environment.
D. Tension between groups. - correct answer - D.
Tension between group 8
2. Once resistance to change is recognized, it must be:
A. Ignored.
B. Pacified.
C. Addressed.
D. Justified. - correct answer - C. Addressed 9
3. One reason for the current nursing shortage is:
A. Increases in nurse faculty.
B. Job satisfaction.
C. Aging nursing workforce.
D. High salaries and benefits. - correct answer - C 10
3. One way to lower the resistance to change would
include:
, A. Centralization of information.
B. Confirmation of currently held beliefs.
C. Provision of psychological safety.
D. Keeping involvement to a few people to reduce
confusion. - correct answer - C. Provision of
psychological safety 9
3. When issues and problems arise that cannot be
resolved through discussion, the next step might be:
A. Negotiation.
B. Discussion.
C. Problem-solving.
D. Arguments. - correct answer - A. Negotiation 8
4. Creativity is especially important in which phase of
problem-solving?
A. Identifying the issue
B. Generating possible solutions
C. Evaluating the solutions
D. Implementing the solution - correct answer - B.
Generating possible solutions 8
4. New nursing graduates may assist in implementing
change by:
LEADERSHIP AND MANAGEMENT 8, 9,
10, & 11 QUESTIONS WITH
COMPLETE SOLUTIONS
1. In dealing with conflict, it is important to approach it in
a(n):
A. Competitive manner.
B. Destructive manner.
C. Cooperative manner.
D. Ambivalent manner. - correct answer - C.
Cooperative manner 8
1The three major sources of resistance to change are:
A. Technical concerns, psychosocial needs, and threats to
a person's position.
B. Staffing concerns, physical needs, and threats to
hierarchy needs.
C. Prior concerns, social needs, and threats to self-
actualization.
D. Technology concerns, personal needs, and threats to
hospitalized clients. - correct answer - A. Technical
concerns, psychosocial needs, and threats to a person's
position 9
,2. Conflict can occur when there is:
A. A decrease in workloads.
B. Acceptance of cultural differences.
C. A secure work environment.
D. Tension between groups. - correct answer - D.
Tension between group 8
2. Once resistance to change is recognized, it must be:
A. Ignored.
B. Pacified.
C. Addressed.
D. Justified. - correct answer - C. Addressed 9
3. One reason for the current nursing shortage is:
A. Increases in nurse faculty.
B. Job satisfaction.
C. Aging nursing workforce.
D. High salaries and benefits. - correct answer - C 10
3. One way to lower the resistance to change would
include:
, A. Centralization of information.
B. Confirmation of currently held beliefs.
C. Provision of psychological safety.
D. Keeping involvement to a few people to reduce
confusion. - correct answer - C. Provision of
psychological safety 9
3. When issues and problems arise that cannot be
resolved through discussion, the next step might be:
A. Negotiation.
B. Discussion.
C. Problem-solving.
D. Arguments. - correct answer - A. Negotiation 8
4. Creativity is especially important in which phase of
problem-solving?
A. Identifying the issue
B. Generating possible solutions
C. Evaluating the solutions
D. Implementing the solution - correct answer - B.
Generating possible solutions 8
4. New nursing graduates may assist in implementing
change by:
