BIO322 GCU MIDTERM UPDATED
ACTUAL EXAM PAPER 2026
COMPLETE QUESTIONS AND
CORRECT ANSWERS GRADED A+
◉ Small companies often meet their need for computer support by
combining user support with another position. \nTrue or False.
Answer: True
◉ Support staff in a help desk may perform a product marketing and
sales function. \nTrue or False.
Answer: True
◉ A task that a worker can either perform or not perform is called
essential knowledge.\nTrue or False.
Answer: False
◉ Most user support staff members receive on-the-job training and
continuing education. \nTrue or False.
Answer: True
◉ Which of these was not a primary characteristic of computer use in
the 1950s and 1960s?\na. Located at a central site\nb. Served as an
Internet host computer\nc. Programmed and operated by computer
professionals\n d. Used to automate transaction processing and prepare
management reports.
,Answer: b. Served as an Internet host computer
◉ A hardware device that was a first step toward decentralized
computing was the ____..
Answer: terminal
◉ Which of these is not one of the trends that led to growth in end users
during the 1980s and 1990s?\na. Increase in the number of knowledge
workers\nb. Availability of inexpensive microcomputers\nc. Availability
of inexpensive productivity software\nd. Increase in the cost of large-
scale computer systems.
Answer: increase in the cost of large scale computer systems
◉ Which software packages includes features to present graphical
information?.
Answer: desktop publishing program\nword processing
program\nspreadsheet program
◉ A computer user who purchases a software package that will not
operate on his or her hardware configuration is a victim of which
common computer problem?.
Answer: waste of resources
◉ A computer user who enters an incorrect formula in a spreadsheet that
results in a serious error is a victim of which common computer
problem?.
, Answer: user mistake
◉ Use of a computer to gain unauthorized access to information about a
customer, patient, or student is called ____..
Answer: an invasion of privacy
◉ Carpal tunnel syndrome is an example of which common computer
problem?.
Answer: ergonomics
◉ The U.S. Bureau of Labor Statistics predicts that the demand for user
support workers in the next 10 years will ____..
Answer: increase significantly
◉ A single point of contact for users in need of computer support is
called ____..
Answer: a help desk
◉ What is an advantage of outsourcing as a way to provide user
support?.
Answer: outsourcing takes advantage of expertise the company doesn't
have.
◉ The purpose of support standards is to accomplish all but?.
Answer: expand supported products
ACTUAL EXAM PAPER 2026
COMPLETE QUESTIONS AND
CORRECT ANSWERS GRADED A+
◉ Small companies often meet their need for computer support by
combining user support with another position. \nTrue or False.
Answer: True
◉ Support staff in a help desk may perform a product marketing and
sales function. \nTrue or False.
Answer: True
◉ A task that a worker can either perform or not perform is called
essential knowledge.\nTrue or False.
Answer: False
◉ Most user support staff members receive on-the-job training and
continuing education. \nTrue or False.
Answer: True
◉ Which of these was not a primary characteristic of computer use in
the 1950s and 1960s?\na. Located at a central site\nb. Served as an
Internet host computer\nc. Programmed and operated by computer
professionals\n d. Used to automate transaction processing and prepare
management reports.
,Answer: b. Served as an Internet host computer
◉ A hardware device that was a first step toward decentralized
computing was the ____..
Answer: terminal
◉ Which of these is not one of the trends that led to growth in end users
during the 1980s and 1990s?\na. Increase in the number of knowledge
workers\nb. Availability of inexpensive microcomputers\nc. Availability
of inexpensive productivity software\nd. Increase in the cost of large-
scale computer systems.
Answer: increase in the cost of large scale computer systems
◉ Which software packages includes features to present graphical
information?.
Answer: desktop publishing program\nword processing
program\nspreadsheet program
◉ A computer user who purchases a software package that will not
operate on his or her hardware configuration is a victim of which
common computer problem?.
Answer: waste of resources
◉ A computer user who enters an incorrect formula in a spreadsheet that
results in a serious error is a victim of which common computer
problem?.
, Answer: user mistake
◉ Use of a computer to gain unauthorized access to information about a
customer, patient, or student is called ____..
Answer: an invasion of privacy
◉ Carpal tunnel syndrome is an example of which common computer
problem?.
Answer: ergonomics
◉ The U.S. Bureau of Labor Statistics predicts that the demand for user
support workers in the next 10 years will ____..
Answer: increase significantly
◉ A single point of contact for users in need of computer support is
called ____..
Answer: a help desk
◉ What is an advantage of outsourcing as a way to provide user
support?.
Answer: outsourcing takes advantage of expertise the company doesn't
have.
◉ The purpose of support standards is to accomplish all but?.
Answer: expand supported products
