TICO FINAL EXAM ACTUAL QUESTIONS AND ANSWERS
SURE A+
✔✔A couple gives their travel agent a deposit for a package tour. They obtain a receipt
from her that says, "Balance of $500.00 due on September 27, 2010." The agent has
also added the comment,
"As discussed, some charges are non-refundable." TICO would view this receipt as
• inadequate because, by law, the travel agent should have said, "As discussed on
August 27 2010, some charges are not refundable."
• inadequate because, by law, the travel agent must identify charges that are non-
refundable
• adequate because the travel agent has reminded the clients that the non-refundable
charges were discussed during the sale of the package tour
• adequate because the receipt includes the amount due, the date on which it is due,
and the fact that some charges are non-refundable - ✔✔inadequate because, by law,
the travel agent must identify charges that are non-refundable
✔✔Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from
Toronto for a round-trip vacation package to Europe. When the supplier declares
bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in
Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for
each destination are approximately the same?
• Toronto
• Toronto or Windsor
• Windsor
• Sudbury - ✔✔Toronto or Windsor
✔✔When payment is collected from the client the amount will be placed in a
• Trust Account
• Business Account
• General Account
• TICO Account - ✔✔Trust Account
✔✔Which of the following details does NOT have to be included on an invoice:
• marketing details
• agency's and counsellor's identification
• customer identification
• travel service details - ✔✔Marketing Details
, ✔✔A registrant does NOT need to offer the customer the choice of a full refund or
comparable alternative travel services acceptable to the customer for which of the
following?
• where the contract permits a price increase, the cumulative increase is less than 7% of
the total price
• a different cruise has been substituted
• the accommodation has been changed
• where the contract does not permit a price increase and the total price of the travel
services is increased, whatever the amount or reason - ✔✔where the contract permits a
price increase, the cumulative increase is less than 7% of the total price
✔✔Jane Smith has purchased a vacation package from ABC Travel. Prior to her
departure the agency has been notified that the dates selected by Jane Smith are no
longer available. ABC Travel must offer her
• a full refund
• a travel credit with ABC Travel
• comparable alternative travel
• option of a refund or comparable alternative travel - ✔✔option of a refund or
comparable alternative travel
✔✔If a consumer makes a claim against the Travel Industry Compensation Fund and
the TICO Board accepts the claim, what is the maximum amount payable?
• $5,000 per person
• $5,000 per claim
• depends on the cost, value, or quality of the travel services purchased
• a calculation of $5 million evenly divided by the number of claims - ✔✔$5,000 per
person
✔✔Is the TICO registration number required to be printed on the invoice issued by the
Travel Agency or Wholesaler?
• no, as long as the agency or wholesaler is a registrant
• no, the registration number is displayed at the agency
• yes, if the booking is paid in full
• yes, as per section 38 of the regulations - ✔✔yes, as per section 38 of the regulations
✔✔For all forms of representation, any statement made about a price must be clear,
comprehensible, and prominent. All representations must include:
• A base price, all fees, levies, service charges, and surcharges
• show a picture of the travel service being sold
• A base price, all fees, levies, surcharges and service fees do not need to be included
SURE A+
✔✔A couple gives their travel agent a deposit for a package tour. They obtain a receipt
from her that says, "Balance of $500.00 due on September 27, 2010." The agent has
also added the comment,
"As discussed, some charges are non-refundable." TICO would view this receipt as
• inadequate because, by law, the travel agent should have said, "As discussed on
August 27 2010, some charges are not refundable."
• inadequate because, by law, the travel agent must identify charges that are non-
refundable
• adequate because the travel agent has reminded the clients that the non-refundable
charges were discussed during the sale of the package tour
• adequate because the receipt includes the amount due, the date on which it is due,
and the fact that some charges are non-refundable - ✔✔inadequate because, by law,
the travel agent must identify charges that are non-refundable
✔✔Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from
Toronto for a round-trip vacation package to Europe. When the supplier declares
bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in
Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for
each destination are approximately the same?
• Toronto
• Toronto or Windsor
• Windsor
• Sudbury - ✔✔Toronto or Windsor
✔✔When payment is collected from the client the amount will be placed in a
• Trust Account
• Business Account
• General Account
• TICO Account - ✔✔Trust Account
✔✔Which of the following details does NOT have to be included on an invoice:
• marketing details
• agency's and counsellor's identification
• customer identification
• travel service details - ✔✔Marketing Details
, ✔✔A registrant does NOT need to offer the customer the choice of a full refund or
comparable alternative travel services acceptable to the customer for which of the
following?
• where the contract permits a price increase, the cumulative increase is less than 7% of
the total price
• a different cruise has been substituted
• the accommodation has been changed
• where the contract does not permit a price increase and the total price of the travel
services is increased, whatever the amount or reason - ✔✔where the contract permits a
price increase, the cumulative increase is less than 7% of the total price
✔✔Jane Smith has purchased a vacation package from ABC Travel. Prior to her
departure the agency has been notified that the dates selected by Jane Smith are no
longer available. ABC Travel must offer her
• a full refund
• a travel credit with ABC Travel
• comparable alternative travel
• option of a refund or comparable alternative travel - ✔✔option of a refund or
comparable alternative travel
✔✔If a consumer makes a claim against the Travel Industry Compensation Fund and
the TICO Board accepts the claim, what is the maximum amount payable?
• $5,000 per person
• $5,000 per claim
• depends on the cost, value, or quality of the travel services purchased
• a calculation of $5 million evenly divided by the number of claims - ✔✔$5,000 per
person
✔✔Is the TICO registration number required to be printed on the invoice issued by the
Travel Agency or Wholesaler?
• no, as long as the agency or wholesaler is a registrant
• no, the registration number is displayed at the agency
• yes, if the booking is paid in full
• yes, as per section 38 of the regulations - ✔✔yes, as per section 38 of the regulations
✔✔For all forms of representation, any statement made about a price must be clear,
comprehensible, and prominent. All representations must include:
• A base price, all fees, levies, service charges, and surcharges
• show a picture of the travel service being sold
• A base price, all fees, levies, surcharges and service fees do not need to be included
