C HAPTER 03: T WENTY -F IRST -C ENTURY
T HINKING A BOUT L EADERSHIP AND
M ANAGEMENT
1. A subordinate has accused a manager of favoritism after the manager
created the work assignment for the day. How should the manager best
appl y the principles of emotional intelligence?
a. Identify and reflect on the feelings that she experiences after being
accused.
b. Recognize that the subordinate’s statement was likel y based on
emotion rather than evid ence.
c. Involve a colleague in the situation who has no emotional
investment in the situation.
d. Choose a response that will diffuse the subordinate’s emotions.
ANS: A
Feedback:
Self-awareness is a key component of emotional intelligence that
involves the abil it y to recognize and understand one’s moods,
emotions, and drives as well as their effects on others. The manager
should appl y this aspect of emotional intelligence by self -reflection.
This self-awareness can often help the manager address a challenging
situation without having to involve an impartial third part y. Emotional
intelligence requires a manager to empathize with others’ emotions, but
this does not mean that decisions should be made with the sole goal of
diffusing people’s emotions. The manager mu st acknowledge the role
, of emotion but should not assume that a subordinate’s complaint is
exclusivel y emotional and lacking a rational basis.
PTS: 1 DIF: Moderate REF: Page: 69 OBJ: 7 | 13
NAT: Client Needs: Safe and Effective Care Environment:
Management of Care TOP: Chapter Number: 03: Title:
Display 3.4 Five Components of Emotional Intelligence KEY:
Integrated Process: Nursing Process BLM: Cognitive Level:
Appl y NOT: Multiple Choice
2. A nurse-manager has been attending several conferences and workshops in
order to network with colleagues and build relationships with people
outside the organization. How should a nurse best interpret this manager’s
actions?
a. The manager is building on his or her strengths.
b. The manager’s self -regulation is likel y to grow bec ause of this
activit y.
c. The manager is demonstrating servant leadership, which will
ultimatel y benefit the whole organization.
d. The manager is applying the social skills necessary for emotional
intelligence.
ANS: D
Feedback:
Social skills are a component of emotional intelligence and involve
proficiency in handling relationships and building networks in an effort
to find common ground. Servant leadership is characterized by selfless
acts, which are not in evidence in this scenario. Similarl y, there is no
, obvious evidence of the manager building on his or her strengths. Self -
regulation is a component of emotional intelligence, but it involves
controlling or redirecting disruptive impulses or moods; there is no
indication that the manager is doing this.
PTS: 1 DIF: Difficult REF: Page: 69 OBJ: 7
NAT: Client Needs: Safe and Effective Care Environment:
Management of Care TOP: Chapter Number: 03: Title:
Display 3.4 Five Components of Emotional Intelligence
KEY: Integrated Process: Nursing Process BLM:
Cognitive Level: Anal yze NOT: Multiple Choice
3. Two nurses have approached the manager and have asked the manager to
speak to a nurse on the unit who has a reputation for being difficult to get
along with. How can the manager best implement authentic leade rship?
a. Meet with the “difficult” nurse to assess emotions.
b. Anal yze the facts of the situation before making a decision.
c. Encourage all three nurse to meet without the manager present.
d. Encourage all three nurses to disregard their emotions.
ANS: B
Feedback:
Four factors cover the components of authentic leadership. One of
these is balanced processing, which involves anal yzing data rationall y
before making decisions. This model acknowledges the salience of
emotions, and it would not be appropriate or realistic to ask people to
ignore them. Authentic leadership focuses on affective ways of being
and does not prescribe specific actions like arranging meeting.
T HINKING A BOUT L EADERSHIP AND
M ANAGEMENT
1. A subordinate has accused a manager of favoritism after the manager
created the work assignment for the day. How should the manager best
appl y the principles of emotional intelligence?
a. Identify and reflect on the feelings that she experiences after being
accused.
b. Recognize that the subordinate’s statement was likel y based on
emotion rather than evid ence.
c. Involve a colleague in the situation who has no emotional
investment in the situation.
d. Choose a response that will diffuse the subordinate’s emotions.
ANS: A
Feedback:
Self-awareness is a key component of emotional intelligence that
involves the abil it y to recognize and understand one’s moods,
emotions, and drives as well as their effects on others. The manager
should appl y this aspect of emotional intelligence by self -reflection.
This self-awareness can often help the manager address a challenging
situation without having to involve an impartial third part y. Emotional
intelligence requires a manager to empathize with others’ emotions, but
this does not mean that decisions should be made with the sole goal of
diffusing people’s emotions. The manager mu st acknowledge the role
, of emotion but should not assume that a subordinate’s complaint is
exclusivel y emotional and lacking a rational basis.
PTS: 1 DIF: Moderate REF: Page: 69 OBJ: 7 | 13
NAT: Client Needs: Safe and Effective Care Environment:
Management of Care TOP: Chapter Number: 03: Title:
Display 3.4 Five Components of Emotional Intelligence KEY:
Integrated Process: Nursing Process BLM: Cognitive Level:
Appl y NOT: Multiple Choice
2. A nurse-manager has been attending several conferences and workshops in
order to network with colleagues and build relationships with people
outside the organization. How should a nurse best interpret this manager’s
actions?
a. The manager is building on his or her strengths.
b. The manager’s self -regulation is likel y to grow bec ause of this
activit y.
c. The manager is demonstrating servant leadership, which will
ultimatel y benefit the whole organization.
d. The manager is applying the social skills necessary for emotional
intelligence.
ANS: D
Feedback:
Social skills are a component of emotional intelligence and involve
proficiency in handling relationships and building networks in an effort
to find common ground. Servant leadership is characterized by selfless
acts, which are not in evidence in this scenario. Similarl y, there is no
, obvious evidence of the manager building on his or her strengths. Self -
regulation is a component of emotional intelligence, but it involves
controlling or redirecting disruptive impulses or moods; there is no
indication that the manager is doing this.
PTS: 1 DIF: Difficult REF: Page: 69 OBJ: 7
NAT: Client Needs: Safe and Effective Care Environment:
Management of Care TOP: Chapter Number: 03: Title:
Display 3.4 Five Components of Emotional Intelligence
KEY: Integrated Process: Nursing Process BLM:
Cognitive Level: Anal yze NOT: Multiple Choice
3. Two nurses have approached the manager and have asked the manager to
speak to a nurse on the unit who has a reputation for being difficult to get
along with. How can the manager best implement authentic leade rship?
a. Meet with the “difficult” nurse to assess emotions.
b. Anal yze the facts of the situation before making a decision.
c. Encourage all three nurse to meet without the manager present.
d. Encourage all three nurses to disregard their emotions.
ANS: B
Feedback:
Four factors cover the components of authentic leadership. One of
these is balanced processing, which involves anal yzing data rationall y
before making decisions. This model acknowledges the salience of
emotions, and it would not be appropriate or realistic to ask people to
ignore them. Authentic leadership focuses on affective ways of being
and does not prescribe specific actions like arranging meeting.
