NCCT MEDICAL ASSISTANT TEST PAPER UPDATED
QUESTIONS AND ANSWERS SURE A+
✔✔#15 Answer is A - ✔✔At present, what is the main difference between reposting
child abuse and reporting elder or intimate partner abuse ?
A) child abuse must be reported to authorities in all 50 stares while other types of abuse
do not always need to be reported
B) sexual abuse is the main offense related to child abuse
C) physical abuse is more predominant in elder an intimate partner
D) child abuse is more likely to involve a reportable criminal act
✔✔#16 Answer is C - ✔✔A provider is dealing with a patient with HIV or AIDS. Which of
the following statements regarding the providers legal or ethical requirements is NOT
TRUE ?
A) the provider cannot withhold treatment to the HIV positive patient
B) the provider should protect the patients confidentiality
C) the provider can ethically deny treatment
D) the patients intimate partner should be notified by the patient, the provider, or
authorities
✔✔#17 Answer is B - ✔✔What is the time frame during which an abortion can be legally
performed in all stares ?
A)there is no universal time frame for all states
B) abortion can be performed during the first trimester
C) abortion can be performed during the first trimester only in cases of rape
D) abortion can be performed during the first and second trimesters
✔✔#18Answer is A - ✔✔Therapeutic communication interjects what element into
communication ?
A) empathy
B) advice
C) recommendations
D) knowledge of the process of communication
✔✔#19 Answer is C - ✔✔Active listening requires
A) being alert and interested
B) being attuned only to what the other is saying
C) being attuned to what the other person is saying and what they are communicating
nonverbally
D) being able to respond quickly with a corrective action
✔✔#20 Answer is D - ✔✔In order for verbal communication between two people to be
effective, the senders message must be
A) complete
B) clear and concise
,C) cohesive
D) all of the above
✔✔#21 Answer is B - ✔✔In the United Stares, what do most people consider a
comfortable personal space for dealing on a personal ( not intimate) level with another
individual?
A) in contact to 1-1/2 feet
B) between 1-1/2 and 4 feet
C) between 4 and 12 feet
D) between 12 and 15 feet
✔✔#22 Answer is C - ✔✔The use of a defense mechanism in which a person
unconsciously ascribes their own undesirable acts or impulses to someone else is
known as
A) sublimation
B) repression
C) projection
D) compensation
✔✔#23 Answer is A - ✔✔According to maslows hierarchy of needs, what is the first
level of need that people must satisfy before all others ?.
A) physiological and survival needs
B) necessities for safety and security
C) needs related to loving and belonging
D) conditions promoting prestige and esteem
✔✔#24 Answer is C - ✔✔A cultural broker is someone who
A) physiological and survival needs
B) necessities for safety and security
C) needs related to loving belonging
D) conditions promoting prestige and esteem
✔✔#25 Answer is B - ✔✔When interviewing a patient, which of the following types of
question prompts only a yes or no response ?
A) indirect statement
B) closed question
C) open ended question
D) active question
✔✔#26 Answer is A - ✔✔Which of the following does NOT initially occur when a person
is exposed to an acute stressor ?
A) triggering of the parasympathetic nervous system
B) activation of the "flight or fight" response
C) releasing of adrenaline and other hormones into the bloodstream
D) increased respiration rate
,✔✔#27 Answer is D - ✔✔In order, what are the four stages of job burnout ?
A) value, ambiguity, overload, conflict
B) value, reality, dissatisfaction, detachment
C) honeymoon, Dissatisfaction, reality, a sad state
D) honeymoon, reality, dissatisfaction, a sad state
✔✔#28 Answer is C - ✔✔Which of the following activities does NOT relieve stress ?
A) goal setting
B) meditation
C) gladly accepting all assigned work
D) taking time off for lunch or a break
✔✔#29 Answer is D - ✔✔The symptoms lethargy and weight loss can be associated
with which of the following conditions ?
A) AIDS
B) cancer
C) end stage renal disease
D) all of the above
✔✔#30 Answer is B - ✔✔According to Dr. kubler-ross, what are the most likely stages
of grief experienced by a patient with a life threatening illness, in order ?
A) denial, bargaining, anger, depression, acceptance
B) denial, anger, bargaining, depression, acceptance
C) acceptance of reality, experience of pain, adjustment, development of a new reality
D) denial followed by any number of stages leading to acceptance in the end
✔✔#31 Answer is C - ✔✔Which of the following management styles offers rewards to
subordinates in terms of teamwork, recognition by other workers, and self- actualization
?
A) authoritarian management
B) micromanagement
C) participatory management
D) management by walking around
✔✔#32 Answer is B - ✔✔In an officer manager is using a teamwork approach, what is
the first step in getting the team
started ?
A) brainstorming with the team
B) developing a work statement with the team
C) looking at benchmarks from other institutions
D) developing a time frame and standards for goal achievement
✔✔#33 Answer is C - ✔✔As an office manager, when is the best time to carry out a
salary review for employees ?
A) at the same time as their performance evaluation
, B) When the employee asks for a salary review
C) at the beginning of each year
D) when the office experiences changes in funding
✔✔#34 Answer is A - ✔✔A medical assistant who functions as a Human Resources
manager is responsible for developing and updating which of the following documents ?
A) office policy manual
B) office procedure manual
C) HIPAA manual
D) safety data sheets
✔✔#35 Answer is D - ✔✔Which of the following actions during an initial employment
interview is discouraged ?
A) providing a time frame for decisions on hiring or additional interviews
B) using predetermined questions during the interview
C) providing a quiet and private environment for the interview
D) offering the applicant the job at that time
✔✔#36 Answer is B - ✔✔The standard rate of overtime pay for administrative or clinical
medical assistant is generally
A) twice the regular hourly rate for each hour over 40 in a week
B) at least one and one half times the regular hourly rate for each hour over 40 in a
week
C) not applicable because most medical assistant are considered exempt employees
D) only applicable in terms of increasing benefits outside pay
✔✔#37 Answer is A - ✔✔Medical assistants and other individuals who handle finances
in the medical office should
A) be bonded
B) purchase professional liability insurance
C) be registered
D) be licensed
✔✔#38 Answer is B - ✔✔When must a medical assistant functioning as an office
manager pay federal and state taxes related to employee wages ?
A) monthly
B) quarterly
C) at the end of the year
D) upon filing of a- form
✔✔#39 Answer is D - ✔✔What types of nutrients can be converted into energy ?
A) carbohydrates
B) fats
C) proteins
D) all of the above
QUESTIONS AND ANSWERS SURE A+
✔✔#15 Answer is A - ✔✔At present, what is the main difference between reposting
child abuse and reporting elder or intimate partner abuse ?
A) child abuse must be reported to authorities in all 50 stares while other types of abuse
do not always need to be reported
B) sexual abuse is the main offense related to child abuse
C) physical abuse is more predominant in elder an intimate partner
D) child abuse is more likely to involve a reportable criminal act
✔✔#16 Answer is C - ✔✔A provider is dealing with a patient with HIV or AIDS. Which of
the following statements regarding the providers legal or ethical requirements is NOT
TRUE ?
A) the provider cannot withhold treatment to the HIV positive patient
B) the provider should protect the patients confidentiality
C) the provider can ethically deny treatment
D) the patients intimate partner should be notified by the patient, the provider, or
authorities
✔✔#17 Answer is B - ✔✔What is the time frame during which an abortion can be legally
performed in all stares ?
A)there is no universal time frame for all states
B) abortion can be performed during the first trimester
C) abortion can be performed during the first trimester only in cases of rape
D) abortion can be performed during the first and second trimesters
✔✔#18Answer is A - ✔✔Therapeutic communication interjects what element into
communication ?
A) empathy
B) advice
C) recommendations
D) knowledge of the process of communication
✔✔#19 Answer is C - ✔✔Active listening requires
A) being alert and interested
B) being attuned only to what the other is saying
C) being attuned to what the other person is saying and what they are communicating
nonverbally
D) being able to respond quickly with a corrective action
✔✔#20 Answer is D - ✔✔In order for verbal communication between two people to be
effective, the senders message must be
A) complete
B) clear and concise
,C) cohesive
D) all of the above
✔✔#21 Answer is B - ✔✔In the United Stares, what do most people consider a
comfortable personal space for dealing on a personal ( not intimate) level with another
individual?
A) in contact to 1-1/2 feet
B) between 1-1/2 and 4 feet
C) between 4 and 12 feet
D) between 12 and 15 feet
✔✔#22 Answer is C - ✔✔The use of a defense mechanism in which a person
unconsciously ascribes their own undesirable acts or impulses to someone else is
known as
A) sublimation
B) repression
C) projection
D) compensation
✔✔#23 Answer is A - ✔✔According to maslows hierarchy of needs, what is the first
level of need that people must satisfy before all others ?.
A) physiological and survival needs
B) necessities for safety and security
C) needs related to loving and belonging
D) conditions promoting prestige and esteem
✔✔#24 Answer is C - ✔✔A cultural broker is someone who
A) physiological and survival needs
B) necessities for safety and security
C) needs related to loving belonging
D) conditions promoting prestige and esteem
✔✔#25 Answer is B - ✔✔When interviewing a patient, which of the following types of
question prompts only a yes or no response ?
A) indirect statement
B) closed question
C) open ended question
D) active question
✔✔#26 Answer is A - ✔✔Which of the following does NOT initially occur when a person
is exposed to an acute stressor ?
A) triggering of the parasympathetic nervous system
B) activation of the "flight or fight" response
C) releasing of adrenaline and other hormones into the bloodstream
D) increased respiration rate
,✔✔#27 Answer is D - ✔✔In order, what are the four stages of job burnout ?
A) value, ambiguity, overload, conflict
B) value, reality, dissatisfaction, detachment
C) honeymoon, Dissatisfaction, reality, a sad state
D) honeymoon, reality, dissatisfaction, a sad state
✔✔#28 Answer is C - ✔✔Which of the following activities does NOT relieve stress ?
A) goal setting
B) meditation
C) gladly accepting all assigned work
D) taking time off for lunch or a break
✔✔#29 Answer is D - ✔✔The symptoms lethargy and weight loss can be associated
with which of the following conditions ?
A) AIDS
B) cancer
C) end stage renal disease
D) all of the above
✔✔#30 Answer is B - ✔✔According to Dr. kubler-ross, what are the most likely stages
of grief experienced by a patient with a life threatening illness, in order ?
A) denial, bargaining, anger, depression, acceptance
B) denial, anger, bargaining, depression, acceptance
C) acceptance of reality, experience of pain, adjustment, development of a new reality
D) denial followed by any number of stages leading to acceptance in the end
✔✔#31 Answer is C - ✔✔Which of the following management styles offers rewards to
subordinates in terms of teamwork, recognition by other workers, and self- actualization
?
A) authoritarian management
B) micromanagement
C) participatory management
D) management by walking around
✔✔#32 Answer is B - ✔✔In an officer manager is using a teamwork approach, what is
the first step in getting the team
started ?
A) brainstorming with the team
B) developing a work statement with the team
C) looking at benchmarks from other institutions
D) developing a time frame and standards for goal achievement
✔✔#33 Answer is C - ✔✔As an office manager, when is the best time to carry out a
salary review for employees ?
A) at the same time as their performance evaluation
, B) When the employee asks for a salary review
C) at the beginning of each year
D) when the office experiences changes in funding
✔✔#34 Answer is A - ✔✔A medical assistant who functions as a Human Resources
manager is responsible for developing and updating which of the following documents ?
A) office policy manual
B) office procedure manual
C) HIPAA manual
D) safety data sheets
✔✔#35 Answer is D - ✔✔Which of the following actions during an initial employment
interview is discouraged ?
A) providing a time frame for decisions on hiring or additional interviews
B) using predetermined questions during the interview
C) providing a quiet and private environment for the interview
D) offering the applicant the job at that time
✔✔#36 Answer is B - ✔✔The standard rate of overtime pay for administrative or clinical
medical assistant is generally
A) twice the regular hourly rate for each hour over 40 in a week
B) at least one and one half times the regular hourly rate for each hour over 40 in a
week
C) not applicable because most medical assistant are considered exempt employees
D) only applicable in terms of increasing benefits outside pay
✔✔#37 Answer is A - ✔✔Medical assistants and other individuals who handle finances
in the medical office should
A) be bonded
B) purchase professional liability insurance
C) be registered
D) be licensed
✔✔#38 Answer is B - ✔✔When must a medical assistant functioning as an office
manager pay federal and state taxes related to employee wages ?
A) monthly
B) quarterly
C) at the end of the year
D) upon filing of a- form
✔✔#39 Answer is D - ✔✔What types of nutrients can be converted into energy ?
A) carbohydrates
B) fats
C) proteins
D) all of the above
