COMPTIA A+ 220-1101 PRACTICE TEST LATEST 2026-
2027 UPDATE COMPREHENSIVE QUESTIONS AND
CORRECT ANSWERS ALREADY GRADED A+
PASSED 100%
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the printer. If t
he printer spooler has failed or has stopped, then none of the print jobs will be sent to the printer. -
correct answer-
The printer in the accounting department has stopped all printing processes. The print queue shows se
ven jobs in the queue waiting to be printed. Which of the following would be the BEST next troublesh
ooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from attempting t
o boot from an external storage device is to move the internal drive to have a higher boot priority. -
correct answer-
7. A system administrator has connected an external USB drive to a computer to transfer some docum
ents. When booting the computer, the system tries to boot from the external drive and gives an error
message. Which of the following would be the BEST way to prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
,C. Print driver is configured for PCL
The page description language configured in a printer driver must match the language on the printer. If
a device prints to a PostScript printer using Hewlett-
Packard's PCL (Printer Command Language), the output will appear garbled and unreadable. -
correct answer-
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs from other u
sers are printing normally. Which of the following would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe is used to "li
sten" for the tone on the other end of the cable. - correct answer-
A network connection in a conference room was installed years ago, and there's no documentation for
the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the oth
er end of the cable should terminate somewhere in the wiring closet. Which of these tools would be t
he best choice to find the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected and disconn
ected. This can sometimes be related to software or firmware, but is most likely associated with a hard
ware issue. For example, a faulty cable or connector could cause intermittent connectivity and create a
flapping Ethernet port. - correct answer-
A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Whi
ch of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
,D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS (Basic Input/Ou
tput System) is checking USB devices before the primary storage drive, the "Operating system not foun
d" error could appear with some USB devices. To avoid this error, the boot order in the BIOS can be ch
anged, or the USB device can be disconnected during the boot process and reconnected after the oper
ating system has started. - correct answer-
A user has powered on their computer and received the message "Operating system not found." A che
ck of the system shows that the SATA drive cables are properly connected. Which of the following wou
ld be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard. The phone sh
ould be powered down and the damaged battery should be removed by a trained smartphone support
technician. - correct answer-
A user is having an issue with a smartphone battery bulging and physically pushing the screen away fro
m the phone. The rest of the phone appears to be operating normally. Which of the following should b
e the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
B. Inverter
The inverter powers the CCFLH(Cold Cathode Fluorescent Lamp) LCD (Liquid Crystal Display) backlight, a
llowing you to easily view the pixels on the display. Most newer laptops will use LED (Light Emitting Di
ode) backlights with existing DC (Direct Current) power and these LED lights don't require an inverter. -
correct answer-
A client's laptop appears to boot normally, but nothing ever appears on the LCD. After closer inspectio
, n, you notice the output is visible but it's too faint to clearly see anything. What is the MOST likely cau
se of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter
B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more information about this problem. A hard
ware diagnostic would determine if the hard drive itself is working properly. If the hard drive is operati
ng normally, the troubleshooting process can then shift to the operating system and software. -
correct answer-
A graphics designer is experiencing increasing delays when accessing files on her hard drive. The user
maintains a daily backup of all data on the drive. Which of these would be the BEST next troubleshooti
ng step for this issue?
A. Reinstall Windows
B. Perform a hard drive diagnostic
C. Restore from the daily backup
D. Boot to Safe Mode
A. Document archive
An optical disc such as a DVD-ROM (Digital Versatile Disc -
Read Only Memory) has the advantage of a relatively large storage area and the ability to write once
and never worry about an accidental deletion. The storage of documents and other files is a common
use of optical discs. - correct answer-
Which of the following would be MOST likely found on an optical disc?
A. Document archive
B. Operating system boot files
C. RAID parity files
D. BIOS configurations
B. The memory is faulty
2027 UPDATE COMPREHENSIVE QUESTIONS AND
CORRECT ANSWERS ALREADY GRADED A+
PASSED 100%
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the printer. If t
he printer spooler has failed or has stopped, then none of the print jobs will be sent to the printer. -
correct answer-
The printer in the accounting department has stopped all printing processes. The print queue shows se
ven jobs in the queue waiting to be printed. Which of the following would be the BEST next troublesh
ooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from attempting t
o boot from an external storage device is to move the internal drive to have a higher boot priority. -
correct answer-
7. A system administrator has connected an external USB drive to a computer to transfer some docum
ents. When booting the computer, the system tries to boot from the external drive and gives an error
message. Which of the following would be the BEST way to prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
,C. Print driver is configured for PCL
The page description language configured in a printer driver must match the language on the printer. If
a device prints to a PostScript printer using Hewlett-
Packard's PCL (Printer Command Language), the output will appear garbled and unreadable. -
correct answer-
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs from other u
sers are printing normally. Which of the following would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe is used to "li
sten" for the tone on the other end of the cable. - correct answer-
A network connection in a conference room was installed years ago, and there's no documentation for
the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the oth
er end of the cable should terminate somewhere in the wiring closet. Which of these tools would be t
he best choice to find the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected and disconn
ected. This can sometimes be related to software or firmware, but is most likely associated with a hard
ware issue. For example, a faulty cable or connector could cause intermittent connectivity and create a
flapping Ethernet port. - correct answer-
A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Whi
ch of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
,D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS (Basic Input/Ou
tput System) is checking USB devices before the primary storage drive, the "Operating system not foun
d" error could appear with some USB devices. To avoid this error, the boot order in the BIOS can be ch
anged, or the USB device can be disconnected during the boot process and reconnected after the oper
ating system has started. - correct answer-
A user has powered on their computer and received the message "Operating system not found." A che
ck of the system shows that the SATA drive cables are properly connected. Which of the following wou
ld be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard. The phone sh
ould be powered down and the damaged battery should be removed by a trained smartphone support
technician. - correct answer-
A user is having an issue with a smartphone battery bulging and physically pushing the screen away fro
m the phone. The rest of the phone appears to be operating normally. Which of the following should b
e the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
B. Inverter
The inverter powers the CCFLH(Cold Cathode Fluorescent Lamp) LCD (Liquid Crystal Display) backlight, a
llowing you to easily view the pixels on the display. Most newer laptops will use LED (Light Emitting Di
ode) backlights with existing DC (Direct Current) power and these LED lights don't require an inverter. -
correct answer-
A client's laptop appears to boot normally, but nothing ever appears on the LCD. After closer inspectio
, n, you notice the output is visible but it's too faint to clearly see anything. What is the MOST likely cau
se of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter
B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more information about this problem. A hard
ware diagnostic would determine if the hard drive itself is working properly. If the hard drive is operati
ng normally, the troubleshooting process can then shift to the operating system and software. -
correct answer-
A graphics designer is experiencing increasing delays when accessing files on her hard drive. The user
maintains a daily backup of all data on the drive. Which of these would be the BEST next troubleshooti
ng step for this issue?
A. Reinstall Windows
B. Perform a hard drive diagnostic
C. Restore from the daily backup
D. Boot to Safe Mode
A. Document archive
An optical disc such as a DVD-ROM (Digital Versatile Disc -
Read Only Memory) has the advantage of a relatively large storage area and the ability to write once
and never worry about an accidental deletion. The storage of documents and other files is a common
use of optical discs. - correct answer-
Which of the following would be MOST likely found on an optical disc?
A. Document archive
B. Operating system boot files
C. RAID parity files
D. BIOS configurations
B. The memory is faulty
