C724 WGU INFORMATION SYSTEMS MANAGEMENT FINAL
EXAM ACTUAL QUESTIONS AND ANSWERS SURE A+
chief information officer (CIO) - ✔✔a business leader who analyzes internal business
processes such as payroll and billing, reshapes the physical infrastructure and network
purchases to meet business goals, and leads the workforce to implement critical IT
internal projects; responsible for information systems strategic thinking and planning.
chief technology officer (CTO) - ✔✔has ultimate responsibility for all technology
implementation, maintaining technology compliance regulations, and identifying
technology risks for the company.
chief security officer (CSO) - ✔✔is the highest level executive concerned with the
overall security functions and policies of a business.
Systems Analyst - ✔✔A change agent who uses design and analysis techniques to
solve organizational problems using information technology; they report about system
development and keep others informed; should understand overall business processes;
focuses on analysis, design, and implementation
Information Security Analyst - ✔✔Their goal is to ensure that data and systems are
secure to prevent breaches.
Information Security - ✔✔The concept of protecting valuable information assets.
Project Manager - ✔✔They deliver quality systems on time, manage the budget, and
plan for the unexpected (they do not train new users).
Gantt chart - ✔✔A visual view of tasks scheduled over time; used for planning projects.
Dashboard - ✔✔A system that is the culmination of information from many data
sources, allowing management to perform a thorough analysis.
Cultural Particularism - ✔✔A societal norm that emotionally ties people to local brands
or habits.
Network Engineer - ✔✔Responsible for the layout, installation, and maintenance of all
information technology network components.
Success of strategic information systems projects - ✔✔A majority fail to meet schedule
or budget
Organizational features that can change the company direction - ✔✔Processes, politics,
culture, and environment
,Global Business Strategies that form their organizational and information systems
structure - ✔✔transnational, multinational, franchisers, domestic exporter
Transnational - ✔✔a commercial enterprise that operates substantial facilities, does
business in more than one country and does not consider any particular country its
national home.
Multinational - ✔✔an organization that owns or controls production of goods or services
in one or more countries other than their home country.
Database Management System (DBMS) - ✔✔Allows multiple departments to access,
analyze, and modify data that is stored in one central location.
Total Cost of Ownership (TCO) - ✔✔Helps establish feasibility.
Platform as a Service (PaaS) - ✔✔service provider provides server space, the server,
virtualization, operating system, database, and development environment in a platform
that can be used for application development. An example would be Amazon Web
Services.
Infrastructure as a Service (IaaS) - ✔✔A service provider provides a cloud fabric, or
pooled services, including server space, servers, storage, and all other aspects of the
computing platform, with the exception of the operating system and applications, which
the client organization would install and manage.
Analytics as a Service (AaaS) - ✔✔A cloud software service
Software as a Service (SaaS) - ✔✔Software licensed and hosted on centralized or
distributed servers that belong to a service provider. Users access this software using a
connection to the Internet and a web browser.
Agile software development methodology - ✔✔an operational method by which software
developers iteratively gather requirements, plan, design, develop, test, and implement
software.
Information Technology Infrastructure Library (ITIL) - ✔✔common set of best practices
widely used by businesses to give guidance to companies on how to use IT as a tool for
implementing change
Pseudocode - ✔✔an informal high-level description of the operating principle of a
computer program or other algorithm. Used for human reading, rather than machine
reading, and it can be used to translate into any programming language.
, Input - ✔✔components include devices that provide input into the processing unit.
These include peripherals, such as the keyboard, mouse, microphone (audio input),
sensors, and document or visual scanners.
Central Processing Unit (CPU) - ✔✔the brain/microprocessor of the computer.
Output - ✔✔Components include internal storage devices or processes, as well as
external peripherals such as monitor screens (visual output), speakers (audio output),
and printers (physical output).
system bus - ✔✔connection between the CPU, memory, storage, expansion slots, and
other motherboard components
primary storage - ✔✔flash memory chips, such as shown below, plugged into memory
slots on the motherboard.
Secondary storage - ✔✔accessed only through a system's input/output bus and is
generally several orders of magnitude slower than primary storage technologies
Removable media, such as magnetic floppy disks, optical discs (CDs & DVDs), and
USB flash drives
Tertiary storage - ✔✔consists of an automated robotic mechanism to mount and
dismount magnetic tape or optical discs.
First and second-generation computer languages - ✔✔were specific to the computer
manufacturer (1GL) or to a specific processor or environment (2GL).
Third generation computer languages (3GLs) - ✔✔high-level programming languages
such as FORTRAN, COBOL, C, Java, C++, and C#
Java - ✔✔An open-standard software language used for client-server internal
applications.
COBOL - ✔✔The first computer language; developed in the 1950s; still used today.
Fourth generation computer languages (4GL) - ✔✔software tools that help reduce the
amount of procedural knowledge that is needed about how computers operate and lets
end users create programs as needed; SQL is a 4GL.
Structured Query Language (SQL) - ✔✔A computing language that is used with
relational databases.
EXAM ACTUAL QUESTIONS AND ANSWERS SURE A+
chief information officer (CIO) - ✔✔a business leader who analyzes internal business
processes such as payroll and billing, reshapes the physical infrastructure and network
purchases to meet business goals, and leads the workforce to implement critical IT
internal projects; responsible for information systems strategic thinking and planning.
chief technology officer (CTO) - ✔✔has ultimate responsibility for all technology
implementation, maintaining technology compliance regulations, and identifying
technology risks for the company.
chief security officer (CSO) - ✔✔is the highest level executive concerned with the
overall security functions and policies of a business.
Systems Analyst - ✔✔A change agent who uses design and analysis techniques to
solve organizational problems using information technology; they report about system
development and keep others informed; should understand overall business processes;
focuses on analysis, design, and implementation
Information Security Analyst - ✔✔Their goal is to ensure that data and systems are
secure to prevent breaches.
Information Security - ✔✔The concept of protecting valuable information assets.
Project Manager - ✔✔They deliver quality systems on time, manage the budget, and
plan for the unexpected (they do not train new users).
Gantt chart - ✔✔A visual view of tasks scheduled over time; used for planning projects.
Dashboard - ✔✔A system that is the culmination of information from many data
sources, allowing management to perform a thorough analysis.
Cultural Particularism - ✔✔A societal norm that emotionally ties people to local brands
or habits.
Network Engineer - ✔✔Responsible for the layout, installation, and maintenance of all
information technology network components.
Success of strategic information systems projects - ✔✔A majority fail to meet schedule
or budget
Organizational features that can change the company direction - ✔✔Processes, politics,
culture, and environment
,Global Business Strategies that form their organizational and information systems
structure - ✔✔transnational, multinational, franchisers, domestic exporter
Transnational - ✔✔a commercial enterprise that operates substantial facilities, does
business in more than one country and does not consider any particular country its
national home.
Multinational - ✔✔an organization that owns or controls production of goods or services
in one or more countries other than their home country.
Database Management System (DBMS) - ✔✔Allows multiple departments to access,
analyze, and modify data that is stored in one central location.
Total Cost of Ownership (TCO) - ✔✔Helps establish feasibility.
Platform as a Service (PaaS) - ✔✔service provider provides server space, the server,
virtualization, operating system, database, and development environment in a platform
that can be used for application development. An example would be Amazon Web
Services.
Infrastructure as a Service (IaaS) - ✔✔A service provider provides a cloud fabric, or
pooled services, including server space, servers, storage, and all other aspects of the
computing platform, with the exception of the operating system and applications, which
the client organization would install and manage.
Analytics as a Service (AaaS) - ✔✔A cloud software service
Software as a Service (SaaS) - ✔✔Software licensed and hosted on centralized or
distributed servers that belong to a service provider. Users access this software using a
connection to the Internet and a web browser.
Agile software development methodology - ✔✔an operational method by which software
developers iteratively gather requirements, plan, design, develop, test, and implement
software.
Information Technology Infrastructure Library (ITIL) - ✔✔common set of best practices
widely used by businesses to give guidance to companies on how to use IT as a tool for
implementing change
Pseudocode - ✔✔an informal high-level description of the operating principle of a
computer program or other algorithm. Used for human reading, rather than machine
reading, and it can be used to translate into any programming language.
, Input - ✔✔components include devices that provide input into the processing unit.
These include peripherals, such as the keyboard, mouse, microphone (audio input),
sensors, and document or visual scanners.
Central Processing Unit (CPU) - ✔✔the brain/microprocessor of the computer.
Output - ✔✔Components include internal storage devices or processes, as well as
external peripherals such as monitor screens (visual output), speakers (audio output),
and printers (physical output).
system bus - ✔✔connection between the CPU, memory, storage, expansion slots, and
other motherboard components
primary storage - ✔✔flash memory chips, such as shown below, plugged into memory
slots on the motherboard.
Secondary storage - ✔✔accessed only through a system's input/output bus and is
generally several orders of magnitude slower than primary storage technologies
Removable media, such as magnetic floppy disks, optical discs (CDs & DVDs), and
USB flash drives
Tertiary storage - ✔✔consists of an automated robotic mechanism to mount and
dismount magnetic tape or optical discs.
First and second-generation computer languages - ✔✔were specific to the computer
manufacturer (1GL) or to a specific processor or environment (2GL).
Third generation computer languages (3GLs) - ✔✔high-level programming languages
such as FORTRAN, COBOL, C, Java, C++, and C#
Java - ✔✔An open-standard software language used for client-server internal
applications.
COBOL - ✔✔The first computer language; developed in the 1950s; still used today.
Fourth generation computer languages (4GL) - ✔✔software tools that help reduce the
amount of procedural knowledge that is needed about how computers operate and lets
end users create programs as needed; SQL is a 4GL.
Structured Query Language (SQL) - ✔✔A computing language that is used with
relational databases.
