WGU C484 ORGANIZATIONAL BEHAVIOR
AND LEADERSHIP EXAMINATION TEST 2026
FULL QUESTIONS AND CORRECT
ANSWERS
◉ To resolve a conflict between the department staff and the
janitorial staff, the department head informs the department staff of
a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
Answer: Authoritative command
◉ What is an advantage of a group that is not very cohesive?
,There is less need for giving rewards as group rewards.
When making a group decision, groupthink is more likely to occur.
When performance norms are high, productivity will be higher than
in a cohesive group.
When performance norms are low, productivity may be higher than
in a cohesive group.
Answer: When performance norms are low, productivity may be
higher than in a cohesive group.
◉ Which term describes the tendency for individuals to expend less
effort when working collectively than when working individually?
Social loafing
Independent effort
Selective perception
Employee disengagement
, Answer: Social loafing
◉ What is a strength of group decision making?
Power of groupthink
Increased diversity of views
Conformity pressures in groups
Reduced time for making decisions
Answer: Increased diversity of views
◉ Which statement is true about work teams?
Members work together to neutralize synergy.
The members' primary focus is on improving individual effort.
The primary goal is to share information that is helpful to individual
efforts.
AND LEADERSHIP EXAMINATION TEST 2026
FULL QUESTIONS AND CORRECT
ANSWERS
◉ To resolve a conflict between the department staff and the
janitorial staff, the department head informs the department staff of
a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
Answer: Authoritative command
◉ What is an advantage of a group that is not very cohesive?
,There is less need for giving rewards as group rewards.
When making a group decision, groupthink is more likely to occur.
When performance norms are high, productivity will be higher than
in a cohesive group.
When performance norms are low, productivity may be higher than
in a cohesive group.
Answer: When performance norms are low, productivity may be
higher than in a cohesive group.
◉ Which term describes the tendency for individuals to expend less
effort when working collectively than when working individually?
Social loafing
Independent effort
Selective perception
Employee disengagement
, Answer: Social loafing
◉ What is a strength of group decision making?
Power of groupthink
Increased diversity of views
Conformity pressures in groups
Reduced time for making decisions
Answer: Increased diversity of views
◉ Which statement is true about work teams?
Members work together to neutralize synergy.
The members' primary focus is on improving individual effort.
The primary goal is to share information that is helpful to individual
efforts.
