WGU C484 ORGANIZATIONAL BEHAVIOR
AND LEADERSHIP CERTIFICATION EXAM
2026 COMPLETE STUDY GUIDE AND
SOLUTIONS
◉ Heredity
Answer: Factors determined at conception; one's biological,
physiological, and inherent psychological makeup
◉ personality traits
Answer: Enduring characteristics that describe an individual's
behavior
◉ Big Five model
Answer: A personality assessment model that taps five basic
dimensions
◉ extroversion
Answer: A Big Five personality dimension describing someone who
is sociable, gregarious, and assertive
◉ agreeableness
,Answer: A Big Five personality dimension that describes someone
who is good-natured, cooperative, and trusting
◉ conscientiousness
Answer: A Big Five personality dimension that describes someone
who is responsible, dependable, persistent, and organized
◉ emotional stability
Answer: A Big Five personality dimension that characterizes
someone as calm, self-confident, secure (positive) versus nervous,
depressed, and insecure (negative)
◉ openness to experience
Answer: A personality dimension that characterizes someone in
terms of imagination, sensitivity, and curiosity
◉ core self-evaluation
Answer: Bottom-line conclusions individuals have about their
capabilities, competence, and worth as a person
◉ Machiavellianism
Answer: The degree to which an individual is pragmatic, maintains
emotional distance, and believes that ends can justify means
,◉ narcissism
Answer: The tendency to be arrogant, have a grandiose sense of self-
importance, require excessive admiration, and have a sense of
entitlement
◉ self-monitoring
Answer: A personality trait that measures an individual's ability to
adjust his or her behavior to external, situational factors
◉ proactive personality
Answer: People who identify opportunities, show initiative, take
action, and persevere until meaningful change occurs
◉ Other-orientation
Answer: A personality trait that reflects the extent to which
decisions are affected by social influences and concerns vs. our own
well-being and outcomes
◉ values
Answer: Basic convictions that a specific mode of conduct or end-
state of existence is personally or socially preferable to an opposite
or converse mode of conduct or end-state of existence (content &
intensity)
, ◉ value system
Answer: A hierarchy based on a ranking of an individual's values in
terms of their intensity
◉ terminal values
Answer: Desirable end-states of existence; the goals a person would
like to achieve during his or her lifetime
◉ instrumental values
Answer: Preferable modes of behavior or means of achieving one's
terminal values
◉ personality-job fit theory
Answer: A theory that identifies six personality types and proposes
that the fit between personality type and occupational environment
determines satisfaction and turnover
◉ person-organization fit
Answer: Argues that people are attracted to and selected by
organizations that match their values, and they leave organizations
that are not compatible with their personalities
◉ power distance
AND LEADERSHIP CERTIFICATION EXAM
2026 COMPLETE STUDY GUIDE AND
SOLUTIONS
◉ Heredity
Answer: Factors determined at conception; one's biological,
physiological, and inherent psychological makeup
◉ personality traits
Answer: Enduring characteristics that describe an individual's
behavior
◉ Big Five model
Answer: A personality assessment model that taps five basic
dimensions
◉ extroversion
Answer: A Big Five personality dimension describing someone who
is sociable, gregarious, and assertive
◉ agreeableness
,Answer: A Big Five personality dimension that describes someone
who is good-natured, cooperative, and trusting
◉ conscientiousness
Answer: A Big Five personality dimension that describes someone
who is responsible, dependable, persistent, and organized
◉ emotional stability
Answer: A Big Five personality dimension that characterizes
someone as calm, self-confident, secure (positive) versus nervous,
depressed, and insecure (negative)
◉ openness to experience
Answer: A personality dimension that characterizes someone in
terms of imagination, sensitivity, and curiosity
◉ core self-evaluation
Answer: Bottom-line conclusions individuals have about their
capabilities, competence, and worth as a person
◉ Machiavellianism
Answer: The degree to which an individual is pragmatic, maintains
emotional distance, and believes that ends can justify means
,◉ narcissism
Answer: The tendency to be arrogant, have a grandiose sense of self-
importance, require excessive admiration, and have a sense of
entitlement
◉ self-monitoring
Answer: A personality trait that measures an individual's ability to
adjust his or her behavior to external, situational factors
◉ proactive personality
Answer: People who identify opportunities, show initiative, take
action, and persevere until meaningful change occurs
◉ Other-orientation
Answer: A personality trait that reflects the extent to which
decisions are affected by social influences and concerns vs. our own
well-being and outcomes
◉ values
Answer: Basic convictions that a specific mode of conduct or end-
state of existence is personally or socially preferable to an opposite
or converse mode of conduct or end-state of existence (content &
intensity)
, ◉ value system
Answer: A hierarchy based on a ranking of an individual's values in
terms of their intensity
◉ terminal values
Answer: Desirable end-states of existence; the goals a person would
like to achieve during his or her lifetime
◉ instrumental values
Answer: Preferable modes of behavior or means of achieving one's
terminal values
◉ personality-job fit theory
Answer: A theory that identifies six personality types and proposes
that the fit between personality type and occupational environment
determines satisfaction and turnover
◉ person-organization fit
Answer: Argues that people are attracted to and selected by
organizations that match their values, and they leave organizations
that are not compatible with their personalities
◉ power distance
