AIS EXAM 4 CERTIFICATION EVALUATION
2026 COMPLETE QUESTIONS AND
SOLUTIONS UPDATED
◉ Why does Pepsi create most of the software it uses in business
operations?
A) Pepsi does not trust canned software.
B) Using canned software actually cost Pepsi more than using
custom software.
C) Pepsi could not find canned software sophisticated enough to
meet its needs.
D) There is no canned software available in Pepsi's industry
Answer: C) Pepsi could not find canned software sophisticated
enough to meet its needs.
◉ Which of the following is not an appropriate task end users to
perform?
A) performing statistical analyses
B) preparing schedules and lists
C) retrieving information from databases
D) updating database records
Answer: D) updating database records
,◉ What is the basic function of a help desk?
A) control access to corporate data
B) provide technical maintenance and support
C) train end users and assist with application development
D) All of the above are basic functions of a help desk.
Answer: D) All of the above are basic functions of a help desk.
◉ ________ refers to involving users in the development, control, and
deployment of information systems.
A) Amateur user computing (AUC)
B) Competitive intra-organization systems development approach
(CIOSDA)
C) End-user computing (EUC)
D) Novice information systems development (NISD)
Answer: C) End-user computing (EUC)
◉ Identify the system below that end users should not be allowed to
develop.
A) a payroll processing program
B) a program that performs "what-if" statistical modeling
C) developing an application using prewritten software such as a
spreadsheet or database system
,D) preparing a schedule or list such as a depreciation schedule
Answer: A) a payroll processing program
◉ Identify one of the primary risks associated with end-user
computing below.
A) IS personnel will not have enough work to do if users develop
their own systems.
B) Systems that have not been adequately tested may be
implemented.
C) System costs may skyrocket.
D) System development time may increase substantially
Answer: B) Systems that have not been adequately tested may be
implemented.
◉ Which of the following about end-user computing is true?
A) System users know best what they need, so should be able to
create their own applications.
B) End-users, while knowledgeable about their job, are not trained
to create systems applications, and should not be allowed to do so.
C) It is inefficient and costly to ask the IS department to create basic
applications that only a few
users need to use.
, D) In most companies, the IS department doesn't want end-users to
create their own applications, for fear IS won't have enough work to
do.
Answer: A) System users know best what they need, so should be
able to create their own applications.
◉ A second-line help desk operator would most likely
A) handle complicated queries requiring research.
B) provide callers with scripted answers.
C) use expert systems to quickly find answers.
D) None of the duties listed above pertain to second-line help desk
personnel
Answer: A) handle complicated queries requiring research.
◉ End-user computing is likely to result in a(n)
A) well tested system.
B) well documented system.
C) rapidly developed system.
D) efficient system.
Answer: C) rapidly developed system.
◉ Where is the responsibility for the development of end-user
computing applications typically placed?
2026 COMPLETE QUESTIONS AND
SOLUTIONS UPDATED
◉ Why does Pepsi create most of the software it uses in business
operations?
A) Pepsi does not trust canned software.
B) Using canned software actually cost Pepsi more than using
custom software.
C) Pepsi could not find canned software sophisticated enough to
meet its needs.
D) There is no canned software available in Pepsi's industry
Answer: C) Pepsi could not find canned software sophisticated
enough to meet its needs.
◉ Which of the following is not an appropriate task end users to
perform?
A) performing statistical analyses
B) preparing schedules and lists
C) retrieving information from databases
D) updating database records
Answer: D) updating database records
,◉ What is the basic function of a help desk?
A) control access to corporate data
B) provide technical maintenance and support
C) train end users and assist with application development
D) All of the above are basic functions of a help desk.
Answer: D) All of the above are basic functions of a help desk.
◉ ________ refers to involving users in the development, control, and
deployment of information systems.
A) Amateur user computing (AUC)
B) Competitive intra-organization systems development approach
(CIOSDA)
C) End-user computing (EUC)
D) Novice information systems development (NISD)
Answer: C) End-user computing (EUC)
◉ Identify the system below that end users should not be allowed to
develop.
A) a payroll processing program
B) a program that performs "what-if" statistical modeling
C) developing an application using prewritten software such as a
spreadsheet or database system
,D) preparing a schedule or list such as a depreciation schedule
Answer: A) a payroll processing program
◉ Identify one of the primary risks associated with end-user
computing below.
A) IS personnel will not have enough work to do if users develop
their own systems.
B) Systems that have not been adequately tested may be
implemented.
C) System costs may skyrocket.
D) System development time may increase substantially
Answer: B) Systems that have not been adequately tested may be
implemented.
◉ Which of the following about end-user computing is true?
A) System users know best what they need, so should be able to
create their own applications.
B) End-users, while knowledgeable about their job, are not trained
to create systems applications, and should not be allowed to do so.
C) It is inefficient and costly to ask the IS department to create basic
applications that only a few
users need to use.
, D) In most companies, the IS department doesn't want end-users to
create their own applications, for fear IS won't have enough work to
do.
Answer: A) System users know best what they need, so should be
able to create their own applications.
◉ A second-line help desk operator would most likely
A) handle complicated queries requiring research.
B) provide callers with scripted answers.
C) use expert systems to quickly find answers.
D) None of the duties listed above pertain to second-line help desk
personnel
Answer: A) handle complicated queries requiring research.
◉ End-user computing is likely to result in a(n)
A) well tested system.
B) well documented system.
C) rapidly developed system.
D) efficient system.
Answer: C) rapidly developed system.
◉ Where is the responsibility for the development of end-user
computing applications typically placed?
