WELLCARE ACT MASTERY 2026 LATEST EXAM QUESTIONS
AND ANSWERS SURE A+
✔✔A valid exception to the 48-hour rule for Scope of Appointments (SOA) is if a
beneficiary initiates an unscheduled in-person meeting or places an inbound call.
TRUE
FALSE - ✔✔TRUE
✔✔___ have the Integrated Care Dual Eligible Special Needs Plan (D-SNP) Special
Election Period (SEP) available to them.
A. Full-benefit dual eligiblex
B. Partial dual eligible
C. Low-income subsidy eligible
D. All of these - ✔✔A. Full-benefit dual eligiblex
✔✔19. Wellcare's county footprint expanded into ___ states.
A. 2
B. 4
C. 6
D. 8 - ✔✔D. 8
✔✔A Late Enrollment Penalty (LEP) is assessed by the Centers for Medicare &
Medicaid Services (CMS) when a member goes days or longer without creditable
prescription drug coverage after they become Medicare eligible.
A. 15 days
B. 63 days
C. 96 days
D. 120 days - ✔✔B. 63 days
✔✔A completed Scope of Appointment (SOA), signed or accepted, is required within 3
days of a sales appointment.
TRUE
FALSE - ✔✔FALSE
✔✔The ___ offers detailed information on the member's plan and costs to help the
member understand the benefits and rules of their plan.
A: Summary of Benefits
B: Evidence of Coverage
C: Star Ratings
D: Annual Notice of Change - ✔✔B: Evidence of Coverage
✔✔___ report any data or security incident involving member Protected Health
Information (PHI) to your Wellcare sales contact.
A. Immediately
, B. Within 5 business days
C. Within one week
D. Within 7 calendar days - ✔✔A. Immediately
✔✔Consent to enroll must be obtained verbally on the recording, or via wet or electronic
signature provided by the beneficiary or their legal representative.
TRUE
FALSE - ✔✔TRUE
✔✔Wellcare is launching new products in select states for PY2026.
TRUE
FALSE - ✔✔TRUE
✔✔The Health Risk Assessment (HRA) can be completed at any time during the
enrollment process.
TRUE
FALSE - ✔✔FALSE
✔✔Beneficiaries can cancel their enrollment if they change their mind prior to the plan
start date.
True
False - ✔✔True
✔✔ Annually, brokers are required to complete a Wellcare Contract Recertification case
in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - ✔✔C. Centene Workbench (CWB)
✔✔Brokers must meet all required contracting, training, and certification required every
two years.
TRUE
FALSE - ✔✔FALSE
✔✔Brokers/agents can submit a support ticket online through their Centene Workbench
(CWB) portal.
TRUE
FALSE - ✔✔TRUE
✔✔When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE - ✔✔TRUE
AND ANSWERS SURE A+
✔✔A valid exception to the 48-hour rule for Scope of Appointments (SOA) is if a
beneficiary initiates an unscheduled in-person meeting or places an inbound call.
TRUE
FALSE - ✔✔TRUE
✔✔___ have the Integrated Care Dual Eligible Special Needs Plan (D-SNP) Special
Election Period (SEP) available to them.
A. Full-benefit dual eligiblex
B. Partial dual eligible
C. Low-income subsidy eligible
D. All of these - ✔✔A. Full-benefit dual eligiblex
✔✔19. Wellcare's county footprint expanded into ___ states.
A. 2
B. 4
C. 6
D. 8 - ✔✔D. 8
✔✔A Late Enrollment Penalty (LEP) is assessed by the Centers for Medicare &
Medicaid Services (CMS) when a member goes days or longer without creditable
prescription drug coverage after they become Medicare eligible.
A. 15 days
B. 63 days
C. 96 days
D. 120 days - ✔✔B. 63 days
✔✔A completed Scope of Appointment (SOA), signed or accepted, is required within 3
days of a sales appointment.
TRUE
FALSE - ✔✔FALSE
✔✔The ___ offers detailed information on the member's plan and costs to help the
member understand the benefits and rules of their plan.
A: Summary of Benefits
B: Evidence of Coverage
C: Star Ratings
D: Annual Notice of Change - ✔✔B: Evidence of Coverage
✔✔___ report any data or security incident involving member Protected Health
Information (PHI) to your Wellcare sales contact.
A. Immediately
, B. Within 5 business days
C. Within one week
D. Within 7 calendar days - ✔✔A. Immediately
✔✔Consent to enroll must be obtained verbally on the recording, or via wet or electronic
signature provided by the beneficiary or their legal representative.
TRUE
FALSE - ✔✔TRUE
✔✔Wellcare is launching new products in select states for PY2026.
TRUE
FALSE - ✔✔TRUE
✔✔The Health Risk Assessment (HRA) can be completed at any time during the
enrollment process.
TRUE
FALSE - ✔✔FALSE
✔✔Beneficiaries can cancel their enrollment if they change their mind prior to the plan
start date.
True
False - ✔✔True
✔✔ Annually, brokers are required to complete a Wellcare Contract Recertification case
in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - ✔✔C. Centene Workbench (CWB)
✔✔Brokers must meet all required contracting, training, and certification required every
two years.
TRUE
FALSE - ✔✔FALSE
✔✔Brokers/agents can submit a support ticket online through their Centene Workbench
(CWB) portal.
TRUE
FALSE - ✔✔TRUE
✔✔When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE - ✔✔TRUE
