WGU C720 Operations and Supply Chain Management Exam with Questions and Answers

WGU C720 Operations and Supply Chain Management Exam with Questions and Answers Run Chart ANSWER Another form of a control chart for processes that have common features, a common scale, or a central tendency; an optimal line is drawn horizontally across the chart to gauge the central tendency (see Page 30 for example). Six Sigma ANSWER Relates to the firm's ability to produce error-free products; uses six standard deviations rather than three, which translates to 3.4 defects per 1 million units (99.99966% error-free). Uses the DMAIC (Define, Measure, Analyze, Improve, and Control) process; uses quantitative and qualitative techniques. Project Charter ANSWER Used in the Six Sigma "define" stage to include all aspects of a project to ensure optimal success, including the project scope, problem statement, time frame, boundaries, and team members. DMAIC ANSWER The "define, measure, analyze, improve, and control" process of Six Sigma. Value Stream Mapping ANSWER Provides an overview of an entire process. SIPOC Chart ANSWER Defines the supplier-input-process-output-customer relationships in a process.