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CPXP Practice Exam with Updated Questions and Answers During nurse rounding, a mother complains that the whiteboard in her childs room is not always up to date. What is the best FIRST step for the person conducting the rounding? ANSWER Apologize to the mother and thank her for this feedback. A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her first appointment. After greeting Mrs. Garza, which of the following comments is BEST coming from the receptionist? ...

CPXP Exam Study Guide (in progress) -Stewart with Questions and Answers How did the report of quality measures to CMS begin? ANSWER Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS ANSWER Hospital Consumer Assessment of Healthcare Providers and Systems What are some metrics for outcome of care? ANSWER mortality, readmission, complications, hospital associated infections Describe "Pay for performance" ANSWER pr...

CPXP. Domain I Exam with Questions and Answers PFCC stands for ANSWER Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) ANSWER 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC ANSWER collaboration, all levels of care, in all health care settings. Who defines PFCC ANSWER patients and families. What...

CPXP Prep Exam with Questions and Answers PAM - Patient Activation Measure ANSWER Measures engagement more than satisfaction What is HCAHPS also known as? ANSWER The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS® What is HCAHPS? ANSWER standardized survey instrument and data collection methodology used to measure patients' perspectives of hospital care HCAHPS has been around since ANSWER...

CPXP Domain II - Measurement and Analysis Exam with Questions and Answers Six Domains of HCAHPS Survey ANSWER 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey ANSWER 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey ANSWER 1. Overall rating 1-10; 2. Recommend hospital Challenges of HCAH...

CPXP Test 1 with Questions and Answers A health system is redesigning an ambulatory care clinic, using a patient centric approach, continuously improving the care delivery process through elimination of all types of waste. Such principles are most closely aligned with: ANSWER LEAN What best describes healthcare disparities: ANSWER Groups of people who have systematically experience greater obstacles to health based on their racial or ethnic group, religion, Socio economical status, gender,...

CPXP Study Set with Questions and Answers DESK model to counsel a team member ANSWER D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to take to improve ( behavior you want to see happen) K: Know the consequences (the staff member being corrected) " I have noticed you leave your work space in an inapporiate manner. I'm dissapointed in this and want you...

CPXP Exam Study Guide with Questions and Answers How did the report of quality measures to CMS begin? ANSWER Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS ANSWER Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? ANSWER mortality, readmission, complications, hospital associated infections Describe "Pay for performance" ANSWER provide financial incentiv...

CPXP-Domain III Questions and Answers Affinity Diagram ANSWER organizes a large number of ideas into their natural relationships. Good to use when you are confronted with many factors or ideas in apparent chaos, when issues seem too large and complex to grasp, when group consensus is necessary. Typical situations to use after a brainstorming exercise and when analyzing verbal data, such as survey results. PFAC ANSWER Patient and Family Advisory Council Change Acceleration Process (CAP) ...

CPXP Exam with Questions and Answers What is the CARE act and what does it stand for? ANSWER Caregiver, Advise, Record, Enable The CARE act is a law that requires a hospital to provide each patient or legal guardian with an opportunity to identify a caregiver prior to discharge. If the patient is discharged directly home, the caregiver may be trained in after-care tasks. Before leaving the hospital, staff will contact the designated caregiver to provide instructions in all after-care ta...