COM 312 TEST TWO COMPREHENSIVE
ASSESSMENT TEST PAPER QUESTIONS AND
SOLUTIONS GRADED A+
⩥ According to our textbook, conflict may exist even when
people are not arguing or even talking to each other.
Answer: True
⩥ Effective conflict managment occurs when our
communication behavior produces an outcome that is
satisfactory to everyone concerned.
Answer: True
⩥ Communication skills are innate; they are not learned.
Answer: False
⩥ When conflicts arise, they arise because of the way both
peolpe act with respect to one another. Both people in a conflict
situation contribute to the emergence of conflict.
Answer: True
,⩥ The transactional model of communication emphasized the
end product of communicating (convincing, persuading,
controlling, or dominating others) whereas the linear view
emphasizes the exchange of verbal and nonverbal messages in
an attempt to better understand one another's perspective and
create shared meaning.
Answer: False
⩥ Parties involved in conflict can always agree on and identify a
specific behavior as the trigger for that conflict.
Answer: False
⩥ You and your roommate differ on how much clutter is "too
much". According to the text, this is an example of:
Answer: Incompatible goals
⩥ My husband and I each value education and want our children
to do well academically. I think our children should not be
allowed to play video games or watch more than one hour of
television per day during the week so that they have more time
to study. My husband thinks that is overly restrictive. This has
become a source of conflict for us. According to the text, this is
an example of:
,Answer: Incompatible means
⩥ In the author's view, interpersonal conflict:
Answer: Requires interdependence.
⩥ According to our textbook, which of the following refers to
communication behavior a person employs based on his or her
analysis of a conflict situation that involves alternative ways of
dealing with conflict?
Answer: Conflict managment
⩥ According to our textbook, which of the following refers to
"Only one alternative in which parties solve a problem or issue
and expect it not to arise again?"
Answer: Conflict resolution.
⩥ Which of the following is FALSE?
Answer: All conflict management should result in conflict
resolution.
⩥ When it comes to interpersonal conflict,
, Answer: The closer the relationship, the more likely conflict
becomes.
⩥ The text describes the process view of conflict as having _
stages
Answer: 5
⩥ The participants involved, their relationship, other interested
parties, and the physical and social environment are key
variables of:
Answer: The prelude to conflict
⩥ At which phase of conflict does at least one person make
known to the other that a conflict exists?
Answer: The initiation phase.
⩥ Which of the following statements is true about destructive
conflict?
Answer: All of the above statements are true about destructive
conflict.
⩥ All of the following are true regarding civility except?
ASSESSMENT TEST PAPER QUESTIONS AND
SOLUTIONS GRADED A+
⩥ According to our textbook, conflict may exist even when
people are not arguing or even talking to each other.
Answer: True
⩥ Effective conflict managment occurs when our
communication behavior produces an outcome that is
satisfactory to everyone concerned.
Answer: True
⩥ Communication skills are innate; they are not learned.
Answer: False
⩥ When conflicts arise, they arise because of the way both
peolpe act with respect to one another. Both people in a conflict
situation contribute to the emergence of conflict.
Answer: True
,⩥ The transactional model of communication emphasized the
end product of communicating (convincing, persuading,
controlling, or dominating others) whereas the linear view
emphasizes the exchange of verbal and nonverbal messages in
an attempt to better understand one another's perspective and
create shared meaning.
Answer: False
⩥ Parties involved in conflict can always agree on and identify a
specific behavior as the trigger for that conflict.
Answer: False
⩥ You and your roommate differ on how much clutter is "too
much". According to the text, this is an example of:
Answer: Incompatible goals
⩥ My husband and I each value education and want our children
to do well academically. I think our children should not be
allowed to play video games or watch more than one hour of
television per day during the week so that they have more time
to study. My husband thinks that is overly restrictive. This has
become a source of conflict for us. According to the text, this is
an example of:
,Answer: Incompatible means
⩥ In the author's view, interpersonal conflict:
Answer: Requires interdependence.
⩥ According to our textbook, which of the following refers to
communication behavior a person employs based on his or her
analysis of a conflict situation that involves alternative ways of
dealing with conflict?
Answer: Conflict managment
⩥ According to our textbook, which of the following refers to
"Only one alternative in which parties solve a problem or issue
and expect it not to arise again?"
Answer: Conflict resolution.
⩥ Which of the following is FALSE?
Answer: All conflict management should result in conflict
resolution.
⩥ When it comes to interpersonal conflict,
, Answer: The closer the relationship, the more likely conflict
becomes.
⩥ The text describes the process view of conflict as having _
stages
Answer: 5
⩥ The participants involved, their relationship, other interested
parties, and the physical and social environment are key
variables of:
Answer: The prelude to conflict
⩥ At which phase of conflict does at least one person make
known to the other that a conflict exists?
Answer: The initiation phase.
⩥ Which of the following statements is true about destructive
conflict?
Answer: All of the above statements are true about destructive
conflict.
⩥ All of the following are true regarding civility except?
