COM 312 TEST TWO CLOSING SCRIPT
UPDATED QUESTIONS AND ANSWERS
VIEW AHEAD PREP MATERIAL SOLVED
⩥ How are emotions most often expressed?
Answer: non-verbal cues
⩥ What do emotions do in conflict?
Answer: provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emotional expressions
⩥ What are the general misconceptions of emotions?
Answer: irrational, uncontrollable, hinder decision-making,
should be ignored to resolve conflict, for the powerless, escalate
conflict
⩥ What is anger?
Answer: a morale emotion that is connected with a perceived
unfairness/ injustice
,⩥ What does venting do?
Answer: increases anger
⩥ What is fear and anxiety?
Answer: fear threatens your identity, relationship, well-being &
your position and is associated with anxiety
⩥ What is hurt?
Answer: a perceived injury, difficult to experience without
blame
⩥ What is the most common hurt emotion in close relationships?
Answer: betrayal of confidence
⩥ What do emotions trigger?
Answer: familiar patterns
⩥ What is needed in order to effectively engage with emotions
in conflict ?
Answer: maturity
, ⩥ Do emotions help or hinder decision-making, if you know
how to deal with them?
Answer: They help in decision-making
⩥ What is an XYZ statement?
Answer: when you do X in a situation Y I feel Z
⩥ What does middle-way mean?
Answer: to verbally state/describe the anger, focus on the person
not the process, use "we" language and distinguish between
venting and acknowledging anger
⩥ What are the gender differences in the emotion of sadness?
Answer: Men- more likely to express anger and cover up
sadness
Women- more likely to express sadness and cover up anger
⩥ Core Concerns
Answer: - appreciation: recognition of value
- autonomy: freedom to think. feel & take action
UPDATED QUESTIONS AND ANSWERS
VIEW AHEAD PREP MATERIAL SOLVED
⩥ How are emotions most often expressed?
Answer: non-verbal cues
⩥ What do emotions do in conflict?
Answer: provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emotional expressions
⩥ What are the general misconceptions of emotions?
Answer: irrational, uncontrollable, hinder decision-making,
should be ignored to resolve conflict, for the powerless, escalate
conflict
⩥ What is anger?
Answer: a morale emotion that is connected with a perceived
unfairness/ injustice
,⩥ What does venting do?
Answer: increases anger
⩥ What is fear and anxiety?
Answer: fear threatens your identity, relationship, well-being &
your position and is associated with anxiety
⩥ What is hurt?
Answer: a perceived injury, difficult to experience without
blame
⩥ What is the most common hurt emotion in close relationships?
Answer: betrayal of confidence
⩥ What do emotions trigger?
Answer: familiar patterns
⩥ What is needed in order to effectively engage with emotions
in conflict ?
Answer: maturity
, ⩥ Do emotions help or hinder decision-making, if you know
how to deal with them?
Answer: They help in decision-making
⩥ What is an XYZ statement?
Answer: when you do X in a situation Y I feel Z
⩥ What does middle-way mean?
Answer: to verbally state/describe the anger, focus on the person
not the process, use "we" language and distinguish between
venting and acknowledging anger
⩥ What are the gender differences in the emotion of sadness?
Answer: Men- more likely to express anger and cover up
sadness
Women- more likely to express sadness and cover up anger
⩥ Core Concerns
Answer: - appreciation: recognition of value
- autonomy: freedom to think. feel & take action
