MSSC CLA UPDATED EXAMS SCRIPT QUESTIONS
AND ANSWERS SURE A+
✔✔When a customer presents a problem or complaint, the technician should: -
✔✔Follow company policy
✔✔Which type of communication includes contacts with customers, vendor, suppliers,
transporters or other ms outside the company? - ✔✔External
✔✔Looking at key headings and highlighted materials is an example of which type of
reading guidelines? - ✔✔Previewing the documentation
✔✔What is the best way to communicate between shifts? - ✔✔Face to Face
communication
✔✔Identifying your purpose is a guideline for written communication that: - ✔✔Defines
the reason for the communication
✔✔Allowing the speaker to complete their thought is an example of which type of
listening? - ✔✔Not interrupting
, ✔✔Automation of data capture is achieved by 4 methods in logistics facilities. Which
method uses an encoded number that is preprogrammed a d cannot be changed
without reprogramming the card it inhabits? - ✔✔Magnetic Stripe
✔✔The workers in a warehouse that have broad access to computer programs,
including internet access, are usually inventory control, warehouse dock workers and
clerks, forklift drivers and warehouse supervisors - ✔✔False forklift drivers do not have
broad access
✔✔Of the 4 ways to automatically capture logistics data, which methods uses infrared
or laser scanners to read universal Product Code labels? - ✔✔Bar Code
✔✔Real-Time in-transit tracking of product is best conducted by using: - ✔✔RFID tags
✔✔The conversion of hand-written labels to bar code information is best performed by -
✔✔OCR programs
✔✔WWW is also known as: - ✔✔The internet
✔✔Which computer software is used to track vehicle loading and order batching? -
✔✔Transportation Management System
✔✔Microsoft Access is a - ✔✔Data base
✔✔What has a domain and user name included? - ✔✔Email
✔✔Which computer system allows a user to enter information about the quantity,
location, status and other relevant information for use in storage and product movement
in a distribution center or staging facility? - ✔✔Warehouse Management System
✔✔Spreadsheets may be printed out and used by logistics workers to study inventory
status or indicate possible transportation modes - ✔✔True
✔✔if someone is NOT working as an effective team member, they might be: -
✔✔Pursuing individual goals and recognition
✔✔What does SMART stand for? - ✔✔Specific, Measurable, Attainable, Relevant,
Time-Based
✔✔Companies use teams to solve specific problems. They may use a seven step
process to reach a solution. Which involves examining the strengths and weaknesses of
each possible solution using specific criteria or standards? - ✔✔Choose the best
solution
AND ANSWERS SURE A+
✔✔When a customer presents a problem or complaint, the technician should: -
✔✔Follow company policy
✔✔Which type of communication includes contacts with customers, vendor, suppliers,
transporters or other ms outside the company? - ✔✔External
✔✔Looking at key headings and highlighted materials is an example of which type of
reading guidelines? - ✔✔Previewing the documentation
✔✔What is the best way to communicate between shifts? - ✔✔Face to Face
communication
✔✔Identifying your purpose is a guideline for written communication that: - ✔✔Defines
the reason for the communication
✔✔Allowing the speaker to complete their thought is an example of which type of
listening? - ✔✔Not interrupting
, ✔✔Automation of data capture is achieved by 4 methods in logistics facilities. Which
method uses an encoded number that is preprogrammed a d cannot be changed
without reprogramming the card it inhabits? - ✔✔Magnetic Stripe
✔✔The workers in a warehouse that have broad access to computer programs,
including internet access, are usually inventory control, warehouse dock workers and
clerks, forklift drivers and warehouse supervisors - ✔✔False forklift drivers do not have
broad access
✔✔Of the 4 ways to automatically capture logistics data, which methods uses infrared
or laser scanners to read universal Product Code labels? - ✔✔Bar Code
✔✔Real-Time in-transit tracking of product is best conducted by using: - ✔✔RFID tags
✔✔The conversion of hand-written labels to bar code information is best performed by -
✔✔OCR programs
✔✔WWW is also known as: - ✔✔The internet
✔✔Which computer software is used to track vehicle loading and order batching? -
✔✔Transportation Management System
✔✔Microsoft Access is a - ✔✔Data base
✔✔What has a domain and user name included? - ✔✔Email
✔✔Which computer system allows a user to enter information about the quantity,
location, status and other relevant information for use in storage and product movement
in a distribution center or staging facility? - ✔✔Warehouse Management System
✔✔Spreadsheets may be printed out and used by logistics workers to study inventory
status or indicate possible transportation modes - ✔✔True
✔✔if someone is NOT working as an effective team member, they might be: -
✔✔Pursuing individual goals and recognition
✔✔What does SMART stand for? - ✔✔Specific, Measurable, Attainable, Relevant,
Time-Based
✔✔Companies use teams to solve specific problems. They may use a seven step
process to reach a solution. Which involves examining the strengths and weaknesses of
each possible solution using specific criteria or standards? - ✔✔Choose the best
solution
