ENCE 325 EXAM 4 ACTUAL TEST PAPER 2026
QUESTIONS SOLUTIONS GRADED A+
◉ What are the five domains of the SCARF model?
Answer: Status, Certainty, Autonomy, Relatedness, Fairness.
◉ What is the key idea of the SCARF model?
Answer: The brain treats social threats the same way it treats
physical threats, affecting performance.
◉ What is the first dysfunction in Patrick Lencioni's Five
Dysfunctions of a Team?
Answer: Absence of Trust.
◉ How does absence of trust affect team dynamics?
Answer: Team members don't feel safe being vulnerable, leading to a
lack of open communication.
◉ What is the second dysfunction in Lencioni's model?
Answer: Fear of Conflict.
◉ What results from a fear of conflict in teams?
,Answer: Artificial harmony where real disagreements are avoided.
◉ What is the third dysfunction in Lencioni's model?
Answer: Lack of Commitment.
◉ What leads to a lack of commitment in teams?
Answer: Without real debate, team members do not truly buy into
decisions.
◉ What is the fourth dysfunction in Lencioni's model?
Answer: Avoidance of Accountability.
◉ What happens if team members avoid accountability?
Answer: They won't hold each other accountable for missed
deadlines or commitments.
◉ What is the fifth dysfunction in Lencioni's model?
Answer: Inattention to Results.
◉ What is a key insight about crucial conversations?
Answer: Most people handle their most important conversations
poorly when emotions are high.
, ◉ What three conditions make a conversation 'crucial'?
Answer: Opposing opinions, high stakes, and strong emotions.
◉ What is the Pool of Shared Meaning in crucial conversations?
Answer: A concept where everyone contributes their facts, stories,
and feelings to make better decisions.
◉ What are the two ways people leave the Pool of Shared Meaning?
Answer: Silence (withholding meaning) and Violence (forcing
meaning on others).
◉ What does the acronym STATE stand for in sharing tough
messages?
Answer: Share your facts, Tell your story, Ask for others' paths, Talk
tentatively, Encourage testing.
◉ What are the three Clever Stories that block productive
conversation?
Answer: Victim story, Villain story, Helpless story.
◉ What is the key takeaway from the SCARF model regarding
threats?
QUESTIONS SOLUTIONS GRADED A+
◉ What are the five domains of the SCARF model?
Answer: Status, Certainty, Autonomy, Relatedness, Fairness.
◉ What is the key idea of the SCARF model?
Answer: The brain treats social threats the same way it treats
physical threats, affecting performance.
◉ What is the first dysfunction in Patrick Lencioni's Five
Dysfunctions of a Team?
Answer: Absence of Trust.
◉ How does absence of trust affect team dynamics?
Answer: Team members don't feel safe being vulnerable, leading to a
lack of open communication.
◉ What is the second dysfunction in Lencioni's model?
Answer: Fear of Conflict.
◉ What results from a fear of conflict in teams?
,Answer: Artificial harmony where real disagreements are avoided.
◉ What is the third dysfunction in Lencioni's model?
Answer: Lack of Commitment.
◉ What leads to a lack of commitment in teams?
Answer: Without real debate, team members do not truly buy into
decisions.
◉ What is the fourth dysfunction in Lencioni's model?
Answer: Avoidance of Accountability.
◉ What happens if team members avoid accountability?
Answer: They won't hold each other accountable for missed
deadlines or commitments.
◉ What is the fifth dysfunction in Lencioni's model?
Answer: Inattention to Results.
◉ What is a key insight about crucial conversations?
Answer: Most people handle their most important conversations
poorly when emotions are high.
, ◉ What three conditions make a conversation 'crucial'?
Answer: Opposing opinions, high stakes, and strong emotions.
◉ What is the Pool of Shared Meaning in crucial conversations?
Answer: A concept where everyone contributes their facts, stories,
and feelings to make better decisions.
◉ What are the two ways people leave the Pool of Shared Meaning?
Answer: Silence (withholding meaning) and Violence (forcing
meaning on others).
◉ What does the acronym STATE stand for in sharing tough
messages?
Answer: Share your facts, Tell your story, Ask for others' paths, Talk
tentatively, Encourage testing.
◉ What are the three Clever Stories that block productive
conversation?
Answer: Victim story, Villain story, Helpless story.
◉ What is the key takeaway from the SCARF model regarding
threats?
