OPMA 3306 | Exam 1 | Chapters 2, 3,
11, Question and answers correctly
solved 2026
The operations and supply chain strategy is a part of the - correct answer ✔Planning process
The feature that actually differentiates one product from the other candidates and is purchased is
known as the? - correct answer ✔Order winner
True or false: Operations effectiveness is related directly to the costs of doing business. - correct answer
✔True
Activity-system maps are useful for?
Identifying s____ t____
Understanding the fit between s____ a____ and c____ s____ - correct answer ✔strategic themes
system activities
company strategy
Which of the following competitive dimensions relates to environmental impact?
Delivery Reliability
Other Product-Specific Criteria
Cost
New-Product Introduction Speed - correct answer ✔Other Product-Specific Criteria
,Supply chain disruptions are u_____ and u_____ - correct answer ✔unplanned
unanticipated
Which term defines when activities are incompatible so that more of one thing necessitates less of
another activity? - correct answer ✔Trade-off
What tool involves assessing the probability or relative frequency of an event against the aggregate
severity of the loss? - correct answer ✔Risk mapping
Straddling is defined as adding n____ f____, s____, or t____ to existing products to match a c____. -
correct answer ✔new features
services
technologies
competitor
When you want to express the ratio of all outputs to all inputs, you should use a ________ productivity
measure. - correct answer ✔total factor
Order winners and qualifiers represent a link between operations and what other business function? -
correct answer ✔Marketing
A tool that shows how a company's strategy is delivered through a set of tailored activities is called a(n) -
correct answer ✔activity-system maps.
True or false: An operations strategy must consider the risk throughout the supply chain. - correct
answer ✔True
Place the steps in the risk management process into the proper order in which they can be applied to
situations where risk disruptions are possible.
,Identify the sources of p____ d____
Assess the p____ i____ of the risk
Develop plans to m____ the risk - correct answer ✔potential disruption
potential impact
mitigate
Place the steps in the risk management process into the proper order in which they can be applied to
situations where risk disruptions are possible. BABY VERSION - correct answer ✔Identify
Assess
Develop
Productivity is a relative measure, and must be compared to something else meaningful to be effective.
What are the three ways of measuring productivity?
P______ p______ measure, m______ p______ measure, and t______ f______ measure of productivity.
- correct answer ✔partial productivity
multifactor productivity
total factor
Shareholders are those individuals or companies that legally own one or more s____ of s____ in a
company - correct answer ✔shares
stock
Which dimension of the triple bottom line seeks to benefit its employees, the local community, and
other entities that are impacted by the firm's existence? - correct answer ✔Social
, True or false: An operations and supply chain strategy is independent of the corporate strategy. - correct
answer ✔False
All of the following are competitive dimensions that help to form a firm's competitive position except
flexibility.
cost.
retail store.
delivery speed. - correct answer ✔retail store
True or false: A firm can excel simultaneously on all competitive dimensions. - correct answer ✔False
When calculating productivity, if you compare the output to a group of inputs (but not all inputs), you
are conducting which type of productivity measure? - correct answer ✔Multifactor measure
When a firm seeks to match the benefits of a successful position while maintaining its existing position
(for example, an automobile manufacturer wants to occupy both the luxury-car segment and the
performance-car segment at the same time). This is an example of - correct answer ✔Straddling.
True or false: An order qualifier today will be an order winner in the future. - correct answer ✔False
Productivity is defined as the ratio of - correct answer ✔outputs to inputs
Modern companies need to focus on which aspect of the triple bottom line?
Companies should focus on a____ aspects: s____, e____ and e____ - correct answer ✔all
social
11, Question and answers correctly
solved 2026
The operations and supply chain strategy is a part of the - correct answer ✔Planning process
The feature that actually differentiates one product from the other candidates and is purchased is
known as the? - correct answer ✔Order winner
True or false: Operations effectiveness is related directly to the costs of doing business. - correct answer
✔True
Activity-system maps are useful for?
Identifying s____ t____
Understanding the fit between s____ a____ and c____ s____ - correct answer ✔strategic themes
system activities
company strategy
Which of the following competitive dimensions relates to environmental impact?
Delivery Reliability
Other Product-Specific Criteria
Cost
New-Product Introduction Speed - correct answer ✔Other Product-Specific Criteria
,Supply chain disruptions are u_____ and u_____ - correct answer ✔unplanned
unanticipated
Which term defines when activities are incompatible so that more of one thing necessitates less of
another activity? - correct answer ✔Trade-off
What tool involves assessing the probability or relative frequency of an event against the aggregate
severity of the loss? - correct answer ✔Risk mapping
Straddling is defined as adding n____ f____, s____, or t____ to existing products to match a c____. -
correct answer ✔new features
services
technologies
competitor
When you want to express the ratio of all outputs to all inputs, you should use a ________ productivity
measure. - correct answer ✔total factor
Order winners and qualifiers represent a link between operations and what other business function? -
correct answer ✔Marketing
A tool that shows how a company's strategy is delivered through a set of tailored activities is called a(n) -
correct answer ✔activity-system maps.
True or false: An operations strategy must consider the risk throughout the supply chain. - correct
answer ✔True
Place the steps in the risk management process into the proper order in which they can be applied to
situations where risk disruptions are possible.
,Identify the sources of p____ d____
Assess the p____ i____ of the risk
Develop plans to m____ the risk - correct answer ✔potential disruption
potential impact
mitigate
Place the steps in the risk management process into the proper order in which they can be applied to
situations where risk disruptions are possible. BABY VERSION - correct answer ✔Identify
Assess
Develop
Productivity is a relative measure, and must be compared to something else meaningful to be effective.
What are the three ways of measuring productivity?
P______ p______ measure, m______ p______ measure, and t______ f______ measure of productivity.
- correct answer ✔partial productivity
multifactor productivity
total factor
Shareholders are those individuals or companies that legally own one or more s____ of s____ in a
company - correct answer ✔shares
stock
Which dimension of the triple bottom line seeks to benefit its employees, the local community, and
other entities that are impacted by the firm's existence? - correct answer ✔Social
, True or false: An operations and supply chain strategy is independent of the corporate strategy. - correct
answer ✔False
All of the following are competitive dimensions that help to form a firm's competitive position except
flexibility.
cost.
retail store.
delivery speed. - correct answer ✔retail store
True or false: A firm can excel simultaneously on all competitive dimensions. - correct answer ✔False
When calculating productivity, if you compare the output to a group of inputs (but not all inputs), you
are conducting which type of productivity measure? - correct answer ✔Multifactor measure
When a firm seeks to match the benefits of a successful position while maintaining its existing position
(for example, an automobile manufacturer wants to occupy both the luxury-car segment and the
performance-car segment at the same time). This is an example of - correct answer ✔Straddling.
True or false: An order qualifier today will be an order winner in the future. - correct answer ✔False
Productivity is defined as the ratio of - correct answer ✔outputs to inputs
Modern companies need to focus on which aspect of the triple bottom line?
Companies should focus on a____ aspects: s____, e____ and e____ - correct answer ✔all
social
