CEFP PART 1 QUESTIONS WITH CORRECT
ANSWERS 2026/2027
Strategic Planning - CORRECT ANSWER -"A process that helps an organization make decisions on
how to achieve its strategy, including allocating its resources — financial, capital, and people
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Facilities Planning - CORRECT ANSWER -"A process that responds to strategy and new initiatives
and also assesses the condition of existing facilities, analyzes current and future space needs,
and develops land use and infrastructure future plans." [ref. BOK, General Administration and
Management, Leadership and Administration, Strategy and Leadership]
Decision Making Analysis - CORRECT ANSWER -"The consideration of various options that
address the value of services and their impact on the organization, its people, and its
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Triad Organization - CORRECT ANSWER -"Planning and acquisition activities related to the
planning, design and construction of the facilities; the maintenance and operation of facilities;
and the assignment and utilization of facilities (i.e. space management)." [ref. BOK, General
Administration and Management, Leadership and Administration, Organization]
Organizational Design - CORRECT ANSWER -"Determines how an institution facilitates or
impedes human interaction, how roles and responsibilities are determined, how information
and new ideas are shared, and most importantly, how well the organizational structure supports
and aligns with the organizational purpose and strategy." [ref. BOK, General Administration and
Management, Leadership and Administration, Organization]
STAR Model - CORRECT ANSWER -"Provides a starting point and a decision-making framework
for organizational design to help leaders think about the interactions of strategy, structure,
, processes, rewards, and people." [ref. BOK, General Administration and Management,
Leadership and Administration, Organization]
Organizational Strategy - CORRECT ANSWER -"Specifies the goals and objectives to be achieved
as well as the values and missions to be pursued; the products or services to be provided, the
markets to be served, and the value to be offered to the customer." [ref. BOK, General
Administration and Management, Leadership and Administration, Organization]
Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -"Used to improve
an existing business process." [ref. BOK, General Administration and Management, Leadership
and Administration, Change Management]
Pareto Chart - CORRECT ANSWER -"Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto Principle which states that
80 percent of the troubles are caused by 20 percent of the problems." [ref. BOK, General
Administration and Management, Leadership and Administration, Change Management]
Six Sigma - CORRECT ANSWER -"A business management tool that seeks to identify and remove
the causes of defects and errors in system processes." [ref. BOK, General Administration and
Management, Leadership and Administration, Change Management]
Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -"Used to create
new products or process designs." [ref. BOK, General Administration and Management,
Leadership and Administration, Change Management]
Balanced Scorecard (BCS) - CORRECT ANSWER -"Translates vision and strategy into objectives
and measures across four balanced perspectives: financial, customers, internal business
process, and learning and growth." [ref. BOK, General Administration and Management,
Leadership and Administration, Change Management]
ANSWERS 2026/2027
Strategic Planning - CORRECT ANSWER -"A process that helps an organization make decisions on
how to achieve its strategy, including allocating its resources — financial, capital, and people
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Facilities Planning - CORRECT ANSWER -"A process that responds to strategy and new initiatives
and also assesses the condition of existing facilities, analyzes current and future space needs,
and develops land use and infrastructure future plans." [ref. BOK, General Administration and
Management, Leadership and Administration, Strategy and Leadership]
Decision Making Analysis - CORRECT ANSWER -"The consideration of various options that
address the value of services and their impact on the organization, its people, and its
resources." [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]
Triad Organization - CORRECT ANSWER -"Planning and acquisition activities related to the
planning, design and construction of the facilities; the maintenance and operation of facilities;
and the assignment and utilization of facilities (i.e. space management)." [ref. BOK, General
Administration and Management, Leadership and Administration, Organization]
Organizational Design - CORRECT ANSWER -"Determines how an institution facilitates or
impedes human interaction, how roles and responsibilities are determined, how information
and new ideas are shared, and most importantly, how well the organizational structure supports
and aligns with the organizational purpose and strategy." [ref. BOK, General Administration and
Management, Leadership and Administration, Organization]
STAR Model - CORRECT ANSWER -"Provides a starting point and a decision-making framework
for organizational design to help leaders think about the interactions of strategy, structure,
, processes, rewards, and people." [ref. BOK, General Administration and Management,
Leadership and Administration, Organization]
Organizational Strategy - CORRECT ANSWER -"Specifies the goals and objectives to be achieved
as well as the values and missions to be pursued; the products or services to be provided, the
markets to be served, and the value to be offered to the customer." [ref. BOK, General
Administration and Management, Leadership and Administration, Organization]
Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -"Used to improve
an existing business process." [ref. BOK, General Administration and Management, Leadership
and Administration, Change Management]
Pareto Chart - CORRECT ANSWER -"Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto Principle which states that
80 percent of the troubles are caused by 20 percent of the problems." [ref. BOK, General
Administration and Management, Leadership and Administration, Change Management]
Six Sigma - CORRECT ANSWER -"A business management tool that seeks to identify and remove
the causes of defects and errors in system processes." [ref. BOK, General Administration and
Management, Leadership and Administration, Change Management]
Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -"Used to create
new products or process designs." [ref. BOK, General Administration and Management,
Leadership and Administration, Change Management]
Balanced Scorecard (BCS) - CORRECT ANSWER -"Translates vision and strategy into objectives
and measures across four balanced perspectives: financial, customers, internal business
process, and learning and growth." [ref. BOK, General Administration and Management,
Leadership and Administration, Change Management]
