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D072 FUNDAMENTALS FOR SUCCESS
IN BUSINESS |COMPREHENSIVE Q&A
FOR CERTIFICATION SUCCESS
Design Thinking - correct-answer -A method of problem-solving strategy wherein
the data collected are expressed visually in order to create new strategies, ways,
and methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - correct-answer -When information transmitted is
interpreted by the receiver in the way it was intended by the sender
Emotional Intelligence - correct-answer -The capacity to be aware of controls and
express one's emotions, and to handle interpersonal relationships judiciously and
empathetically
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Emotional Quotient (EQ) - correct-answer -The level of a person's emotional
intelligence, often as represented by a score in a standardized test
Empathy - correct-answer -Being attuned and sensitive to the emotional state of
others
Employee-Member-Centered Behaviors - correct-answer -Behaviors that focus on
supporting employees
Ethics - correct-answer -Principles that serve as a guide about how to behave
Expert Power - correct-answer -Power based on knowledge and special skill or
experience
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Formal Leaders - correct-answer -A person who is officially designated as the
leader of a group
Greenwashing - correct-answer -When organizations carry about CSR missions in
an inauthentic way, using them to increase publicity rather than to spur real
change
Idealized influence - correct-answer -Form of transformational leadership in
which a leader models behaviors and attitudes that subordinates choose to
emulate
Illegal-Ethical - correct-answer -Dilemma in which the ethical choice would be in
violation of established laws
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Individual Contributor - correct-answer -Someone who uses their personal skills
to contribute to a team
Individualized Consideration - correct-answer -Form of transformation leadership
in which a leader takes the time to learn about the talents of each individual and
puts them to good use
Influence Tactics - correct-answer -The way individuals attempt to influence one
another in organizations
Informal Leaders - correct-answer -A person who is not officially appointed as the
head of a group
Information Power - correct-answer -Power that stems from when a leader
possesses knowledge that others need or want
D072 FUNDAMENTALS FOR SUCCESS
IN BUSINESS |COMPREHENSIVE Q&A
FOR CERTIFICATION SUCCESS
Design Thinking - correct-answer -A method of problem-solving strategy wherein
the data collected are expressed visually in order to create new strategies, ways,
and methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - correct-answer -When information transmitted is
interpreted by the receiver in the way it was intended by the sender
Emotional Intelligence - correct-answer -The capacity to be aware of controls and
express one's emotions, and to handle interpersonal relationships judiciously and
empathetically
,2|Page
Emotional Quotient (EQ) - correct-answer -The level of a person's emotional
intelligence, often as represented by a score in a standardized test
Empathy - correct-answer -Being attuned and sensitive to the emotional state of
others
Employee-Member-Centered Behaviors - correct-answer -Behaviors that focus on
supporting employees
Ethics - correct-answer -Principles that serve as a guide about how to behave
Expert Power - correct-answer -Power based on knowledge and special skill or
experience
,3|Page
Formal Leaders - correct-answer -A person who is officially designated as the
leader of a group
Greenwashing - correct-answer -When organizations carry about CSR missions in
an inauthentic way, using them to increase publicity rather than to spur real
change
Idealized influence - correct-answer -Form of transformational leadership in
which a leader models behaviors and attitudes that subordinates choose to
emulate
Illegal-Ethical - correct-answer -Dilemma in which the ethical choice would be in
violation of established laws
, 4|Page
Individual Contributor - correct-answer -Someone who uses their personal skills
to contribute to a team
Individualized Consideration - correct-answer -Form of transformation leadership
in which a leader takes the time to learn about the talents of each individual and
puts them to good use
Influence Tactics - correct-answer -The way individuals attempt to influence one
another in organizations
Informal Leaders - correct-answer -A person who is not officially appointed as the
head of a group
Information Power - correct-answer -Power that stems from when a leader
possesses knowledge that others need or want
