IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
Prerecorded audio clips used to inform the audience about an issue,
product, or service.
Downloadable presentations of webinars. - ✅✅-Podcasts
A credential awarded by a certification body when an individual
demonstrates through an examination process that he or she has acquired
the designated knowledge, skills, and abilities to perform a specific job;
independent of a specific class, course, or other educational or training
program. - ✅✅-Certification
A credential awarded by a licensing agency based on predetermined
criteria. - ✅✅-License
A credential awarded by a training provider, association, or educational
institution based on completion of all requirements for a program of study,
including coursework and a test or other performance evaluations. -
✅✅-Educational Certificate
A voluntary process by which individuals are evaluated against
predetermined standards for knowledge, skills, or competencies --
time-limited credential - ✅✅-Assessment-Based Professional Certification
Focus is on education/training and demonstrates mastery of intended
learning outcomes of a specific class, course, educational program, or
training program. - ✅✅-Assessment-Based Certificate
Provided to individuals who have attended or participated in classes,
courses, other educational or training programs or events -
✅✅-Certificate of attendance or participation
,IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
Denotes achievement of specific learning outcomes, tested through
something such as a final exam, demonstrating the competencies learned
during a program of study. - ✅✅-Certificate of completion
A group of people, who, through coordinated activities, work to achieve
both individual and collective goals. - ✅✅-Organization
The sharing of symbolic meaning between two or more people. -
✅✅-Communication
Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications - ✅✅-Business Communication
Messages spread through the organization's communications, possibly
downward, upward, or horizontal - ✅✅-Formal Communication
Messages sent from management to employees.
This type of communication is necessary to clarify goals, share information,
educate, and guide. - ✅✅-Downward Communications
Messages sent from employees to management.
This type of communication often informs management about project
progress and challenges. - ✅✅-Upward Communications
,IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
Messages traveling from employee to employee, manager to manager, or
executive to executive. - ✅✅-Horizontal Communications
Conversations people have with each other (can be based on speculation,
rumors, or overheard conversations.) - ✅✅-Informal Communications
Anything put on paper, such a memos, letters, manuals, forms, and flyers -
✅✅-Written Communication
Face-to-face communications, as well as meetings, telephone calls, and
radio broadcasts. - ✅✅-Oral Communication
Refers both to the (1) physical expressions someone makes while
communicating an idea and (2) materials that are visual such as charts,
posters, and diagrams. - ✅✅-Visual Communications
Communication without the use of spoken language, including gestures,
facial expressions, and body positions - ✅✅-Nonverbal Communication
Combines two media such as television or film and narration -
✅✅-Audio-Visual Communication
Video conferences, websites, and e-mail - ✅✅-Computer-Based
Communication
The overall context in which a problem or situation is place, viewed, or
interpreted. The values, experiences, customs, etc., which someone sues
to evaluate data, communicate ideas, and guide behavior - ✅✅-Frame of
Reference
The way information is exchanged with others - not just what is said, but
how it is said, especially with the tone of voice and facial expressions,
gestures, and body language. - ✅✅-Interpersonal Communication
, IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
1. Sender Encodes a Message into Symbols (which can be spoken, written,
visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and
nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that
shows comprehension. - ✅✅-Communication Model
Environmental conditions (such as the noise level or temperature) -
✅✅-Physical Noise
Anything that makes it difficult for an individual to understand the message
- ✅✅-Psychological Noise
It involves a two-way passage or information, emotion, and intent -
✅✅-All Communication is Transactional
Any individuals or groups who have an interest in the company. Interested
parties range from employees, to customers, to owners, to members of the
community - ✅✅-Stakeholders
Deals with how you analyze a situation and use the information. Centers on
self-esteem (how you see yourself), perception (an understanding of
yourself and the world), and expectation (a guideline for future decisions) -
✅✅-Intrapersonal Communication
Taking a general conclusion or fact and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
Specific Conclusion = This is a wasp, therefore it must have a stinger -
✅✅-Deductive Reasoning (aka: Top-Down Reasoning)
Taking a specific observation and creating a broad generalization
(COMPLETE ANSWERS)
Prerecorded audio clips used to inform the audience about an issue,
product, or service.
Downloadable presentations of webinars. - ✅✅-Podcasts
A credential awarded by a certification body when an individual
demonstrates through an examination process that he or she has acquired
the designated knowledge, skills, and abilities to perform a specific job;
independent of a specific class, course, or other educational or training
program. - ✅✅-Certification
A credential awarded by a licensing agency based on predetermined
criteria. - ✅✅-License
A credential awarded by a training provider, association, or educational
institution based on completion of all requirements for a program of study,
including coursework and a test or other performance evaluations. -
✅✅-Educational Certificate
A voluntary process by which individuals are evaluated against
predetermined standards for knowledge, skills, or competencies --
time-limited credential - ✅✅-Assessment-Based Professional Certification
Focus is on education/training and demonstrates mastery of intended
learning outcomes of a specific class, course, educational program, or
training program. - ✅✅-Assessment-Based Certificate
Provided to individuals who have attended or participated in classes,
courses, other educational or training programs or events -
✅✅-Certificate of attendance or participation
,IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
Denotes achievement of specific learning outcomes, tested through
something such as a final exam, demonstrating the competencies learned
during a program of study. - ✅✅-Certificate of completion
A group of people, who, through coordinated activities, work to achieve
both individual and collective goals. - ✅✅-Organization
The sharing of symbolic meaning between two or more people. -
✅✅-Communication
Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications - ✅✅-Business Communication
Messages spread through the organization's communications, possibly
downward, upward, or horizontal - ✅✅-Formal Communication
Messages sent from management to employees.
This type of communication is necessary to clarify goals, share information,
educate, and guide. - ✅✅-Downward Communications
Messages sent from employees to management.
This type of communication often informs management about project
progress and challenges. - ✅✅-Upward Communications
,IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
Messages traveling from employee to employee, manager to manager, or
executive to executive. - ✅✅-Horizontal Communications
Conversations people have with each other (can be based on speculation,
rumors, or overheard conversations.) - ✅✅-Informal Communications
Anything put on paper, such a memos, letters, manuals, forms, and flyers -
✅✅-Written Communication
Face-to-face communications, as well as meetings, telephone calls, and
radio broadcasts. - ✅✅-Oral Communication
Refers both to the (1) physical expressions someone makes while
communicating an idea and (2) materials that are visual such as charts,
posters, and diagrams. - ✅✅-Visual Communications
Communication without the use of spoken language, including gestures,
facial expressions, and body positions - ✅✅-Nonverbal Communication
Combines two media such as television or film and narration -
✅✅-Audio-Visual Communication
Video conferences, websites, and e-mail - ✅✅-Computer-Based
Communication
The overall context in which a problem or situation is place, viewed, or
interpreted. The values, experiences, customs, etc., which someone sues
to evaluate data, communicate ideas, and guide behavior - ✅✅-Frame of
Reference
The way information is exchanged with others - not just what is said, but
how it is said, especially with the tone of voice and facial expressions,
gestures, and body language. - ✅✅-Interpersonal Communication
, IAAP CAP Exam Study Guide 1000+ questions and answers- (Exam Elaborations),
(COMPLETE ANSWERS)
1. Sender Encodes a Message into Symbols (which can be spoken, written,
visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and
nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that
shows comprehension. - ✅✅-Communication Model
Environmental conditions (such as the noise level or temperature) -
✅✅-Physical Noise
Anything that makes it difficult for an individual to understand the message
- ✅✅-Psychological Noise
It involves a two-way passage or information, emotion, and intent -
✅✅-All Communication is Transactional
Any individuals or groups who have an interest in the company. Interested
parties range from employees, to customers, to owners, to members of the
community - ✅✅-Stakeholders
Deals with how you analyze a situation and use the information. Centers on
self-esteem (how you see yourself), perception (an understanding of
yourself and the world), and expectation (a guideline for future decisions) -
✅✅-Intrapersonal Communication
Taking a general conclusion or fact and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
Specific Conclusion = This is a wasp, therefore it must have a stinger -
✅✅-Deductive Reasoning (aka: Top-Down Reasoning)
Taking a specific observation and creating a broad generalization
