CERTIFIED MEETING PROFESSIONAL UPDATED TEST
PAPER EXAM QUESTIONS AND ANSWERS SURE A+
✔✔General liability insurance - ✔✔An insurance policy that provides protection against
claims involving bodily injury and property damage to third parties.
✔✔Good faith - ✔✔A true and honest effort to uphold the law. (as in Good Faith Effort)
✔✔Hold harmless - ✔✔A type of indemnity clause that requires one party to fully protect
the other from a claim asserted. This would include the payment of costs or attorney
fees.
✔✔Indemnification clause - ✔✔A contract clause in which one party agrees to pay
damages or claims that the other party may be required to pay to another. For example,
if a hotel is sued by an attendee that is injured at an event due to the fault of the group,
an indemnification clause might require the group to pay back the hotel. Some times the
law requires one party to indemnify another even without a specific clause. Generally,
the terms of the clause will be followed over the state law. See HOLD HARMLESS. See
Also Hold Harmless
✔✔Jurisdiction - ✔✔1) The jobs that may be performed by a specific labor union. 2) The
locality where a contractual dispute is decided. 3) In law, the ability of a court to hear
and decide a matter brought before it.
,✔✔Liability - ✔✔Legal responsibility. An obligation to pay an amount in damages. In a
non-legal context, something that is a negative factor.
✔✔Liquidated damage clause - ✔✔Part of a cancellation clause that outlines the
amount of damages to be paid to the noncelling party in the event of a cancellation.
✔✔Mediation - ✔✔Dispute resolution process in which the parties use a third party to
assist them in reaching a compromise. The mediator may work with both sides together,
or may act as "go between" in an attempt to move the sides toward agreement. The
mediator may act informally, or be appointed by a judge or by agreement of the parties
through an alternative dispute resolution organization like American Arbitration
Association (AAA) or Judicial Arbitration and Mediation Service (JAMS). Unlike
arbitration, a mediator is not empowered to impose a decision on the parties.
✔✔Non-performance - ✔✔To neglect to carry out an agreement.
✔✔Offer - ✔✔A promise, proposal or other expression of willingness to make and carry
out a contract under proposed terms with another party which has the ability to accept it
upon receiving it. Space and rent proposal from a facility. It may be in the form of a
contract or license agreement.
✔✔Provision - ✔✔Detailed section of a contract.
✔✔Union - ✔✔A labor organization, typically made up of workers from the same trade
formed for the purpose of advancing its members' interests such as dealing collectively
with their employer on issues of wages, hours, working conditions and other matters
pertaining to their employment.
✔✔Waiver of subrogation - ✔✔A release of rights to substitute one party for another
party. The release of an insurance company right to succeed to the insured's rights to
sue for damages against the tortfeasor, after the insurance company pays an insured's
claim of loss due to another's tort.
✔✔Walk - ✔✔Guest holding confirmed sleeping room reservation is denied
accommodations at the hotel where to reservation is held upon their arrival and is
relocated to another hotel.
✔✔APEX Post Event Report (PER) - ✔✔PER. The industry preferred term for a report
of the details and activities of an event. A collection of post event reports over time will
provide the complete History for an event. The industry accepted practice is to use the
APEX POST EVENT REPORT, which can be found at the Convention Industry Council
(www.conventionindustry.org).
,✔✔APEX RFP - ✔✔RFP. A document that stipulates what services the organization
wants from an outside contractor and requests a bid to perform such services. Same As
BID MANUAL/SPECIFICATIONS. See Also Bid Manual/Specifications
✔✔Convention and visitors bureau (CVB) - ✔✔CVB. Convention and visitor bureaus are
not-for-profit organizations charged with representing a specific destination and helping
the long-term development of communities through a travel and tourism strategy.
Convention and visitor bureaus are usually membership organizations bringing together
businesses that rely on tourism and events for revenue. For visitors, CVBs are like a
key to the city. As an unbiased resource, CVBs can serve as a broker or an official point
of contact for convention and event planners, tour operators and visitors. They assist
planners with event preparation and encourage business travelers and visitors alike to
visit local historic, cultural and recreational sites.
✔✔Destination Marketing Association International - ✔✔A nonprofit organization
representing specific destinations formerly known as the International Association of
Convention & Visitors Bureaus. Members have expert knowledge of their city and its
surrounding areas; typically they represent local hotels and motels, converence and
convention centers, restaurants, attractions, etc.
✔✔Event profile - ✔✔Provides the event's basic specifications and captures all the
information gathered. A detailed event specifications package should include things like
the goals and objectives of the event, attendee profile, prefered and optional dates, the
number and type of guest rooms needed, the tentative program schedule, registration
area, range of acceptable guest room rates, av requirements, etc.
✔✔History - ✔✔Record of an event over time.
✔✔Meeting Information Network (MINT) - ✔✔Meeting Industry Network (formerly
CINET or Convention Industry Network). On-line information network tracking historical
and future site/booking information. CINET is provided by IACVB to its members.
✔✔Post-event report - ✔✔PER. The industry preferred term for a report of the details
and activities of an event. A collection of post event reports over time will provide the
complete History for an event. The industry accepted practice is to use the APEX POST
EVENT REPORT, which can be found at the Convention Industry Council
(www.conventionindustry.org).
✔✔Request for proposal (RFP) - ✔✔RFP. A document that stipulates what services the
organization wants from an outside contractor and requests a bid to perform such
services. Same As BID MANUAL/SPECIFICATIONS. See Also Bid
Manual/Specifications
✔✔Americans with Disabilities Act (ADA) - ✔✔Americans with Disabilities Act. U.S.
legislation passed in 1992 requiring public buildings (offices, hotels, restaurants, etc.) to
, make adjustments meeting minimum standards to make their facilities accessible to
individuals with physical disabilities.
✔✔Backbone - ✔✔A permanently installed series of cable comprised of copper wire
cable and/or fiber optic cable, utilized as the main thoroughfare in a building to transmit
voice and data signals in or out of the facility.
✔✔Category cable - ✔✔(Unshielded Twisted Pair Cable or UTP) Usually referred to as
Cat 1, 2, 3, 4 or 5 cable. Cat 5 transmits data the fastest. Fast Ethernet requires
enhanced Cat 5 cable or Cat 5 to operate at its full potential. See BACKBONE. See
Also Backbone
✔✔Complimentary room - ✔✔A sleeping room or function room provided to an
individual or organization at no cost. See COMPLIMENTARY RATIO.
See Also Complimentary Ratio
✔✔Conference center - ✔✔A facility that provides a dedicated environment for events,
especially small events. May be certified by the International Association of Conference
Centers.
✔✔Convention center - ✔✔Facility that combines an exhibition space with a substantial
number of smaller event spaces. The purpose of these buildings is to host trade shows,
public shows, conventions, large food functions and other functions related to the
convention industry. They may be purpose built or converted and municipally or
privately owned. See EXHIBITION CENTER. See Also FACILITY, HALL. See Also
Exhibition Center Facility Hall
✔✔DSL - ✔✔Digital subscriber line. Brings high bandwidth via copper phone lines.
✔✔Familiarization (fam) trip - ✔✔Familiarization Trip. Offered to potential buyers of a
venue, a program designed to acquaint participants with specific destinations or
services and to stimulate the booking of an event. Often offered in groups, but
sometimes on an individual basis. See SITE INSPECTION.
See Also Site Inspection
✔✔Fiber-optic cable - ✔✔A cable that is made up of tiny glass strands that are wrapped
and bundled together to make up a cable. Fiber can transmit voice, data and video at
gigabyte speed, or 1 billion bytes per second, with less signal loss than copper wire
because the signal is carried by light rather than electricity. See BACKBONE. See Also
Backbone
✔✔Flate rate - ✔✔Flat rate for which a hotel or motel agrees to offer any of its available
sleeping rooms (with the exception of suites) to a group. Final assignment of rooms is at
the discretion of the hotel. See RUN-OF-THE-HOUSE RATE.
PAPER EXAM QUESTIONS AND ANSWERS SURE A+
✔✔General liability insurance - ✔✔An insurance policy that provides protection against
claims involving bodily injury and property damage to third parties.
✔✔Good faith - ✔✔A true and honest effort to uphold the law. (as in Good Faith Effort)
✔✔Hold harmless - ✔✔A type of indemnity clause that requires one party to fully protect
the other from a claim asserted. This would include the payment of costs or attorney
fees.
✔✔Indemnification clause - ✔✔A contract clause in which one party agrees to pay
damages or claims that the other party may be required to pay to another. For example,
if a hotel is sued by an attendee that is injured at an event due to the fault of the group,
an indemnification clause might require the group to pay back the hotel. Some times the
law requires one party to indemnify another even without a specific clause. Generally,
the terms of the clause will be followed over the state law. See HOLD HARMLESS. See
Also Hold Harmless
✔✔Jurisdiction - ✔✔1) The jobs that may be performed by a specific labor union. 2) The
locality where a contractual dispute is decided. 3) In law, the ability of a court to hear
and decide a matter brought before it.
,✔✔Liability - ✔✔Legal responsibility. An obligation to pay an amount in damages. In a
non-legal context, something that is a negative factor.
✔✔Liquidated damage clause - ✔✔Part of a cancellation clause that outlines the
amount of damages to be paid to the noncelling party in the event of a cancellation.
✔✔Mediation - ✔✔Dispute resolution process in which the parties use a third party to
assist them in reaching a compromise. The mediator may work with both sides together,
or may act as "go between" in an attempt to move the sides toward agreement. The
mediator may act informally, or be appointed by a judge or by agreement of the parties
through an alternative dispute resolution organization like American Arbitration
Association (AAA) or Judicial Arbitration and Mediation Service (JAMS). Unlike
arbitration, a mediator is not empowered to impose a decision on the parties.
✔✔Non-performance - ✔✔To neglect to carry out an agreement.
✔✔Offer - ✔✔A promise, proposal or other expression of willingness to make and carry
out a contract under proposed terms with another party which has the ability to accept it
upon receiving it. Space and rent proposal from a facility. It may be in the form of a
contract or license agreement.
✔✔Provision - ✔✔Detailed section of a contract.
✔✔Union - ✔✔A labor organization, typically made up of workers from the same trade
formed for the purpose of advancing its members' interests such as dealing collectively
with their employer on issues of wages, hours, working conditions and other matters
pertaining to their employment.
✔✔Waiver of subrogation - ✔✔A release of rights to substitute one party for another
party. The release of an insurance company right to succeed to the insured's rights to
sue for damages against the tortfeasor, after the insurance company pays an insured's
claim of loss due to another's tort.
✔✔Walk - ✔✔Guest holding confirmed sleeping room reservation is denied
accommodations at the hotel where to reservation is held upon their arrival and is
relocated to another hotel.
✔✔APEX Post Event Report (PER) - ✔✔PER. The industry preferred term for a report
of the details and activities of an event. A collection of post event reports over time will
provide the complete History for an event. The industry accepted practice is to use the
APEX POST EVENT REPORT, which can be found at the Convention Industry Council
(www.conventionindustry.org).
,✔✔APEX RFP - ✔✔RFP. A document that stipulates what services the organization
wants from an outside contractor and requests a bid to perform such services. Same As
BID MANUAL/SPECIFICATIONS. See Also Bid Manual/Specifications
✔✔Convention and visitors bureau (CVB) - ✔✔CVB. Convention and visitor bureaus are
not-for-profit organizations charged with representing a specific destination and helping
the long-term development of communities through a travel and tourism strategy.
Convention and visitor bureaus are usually membership organizations bringing together
businesses that rely on tourism and events for revenue. For visitors, CVBs are like a
key to the city. As an unbiased resource, CVBs can serve as a broker or an official point
of contact for convention and event planners, tour operators and visitors. They assist
planners with event preparation and encourage business travelers and visitors alike to
visit local historic, cultural and recreational sites.
✔✔Destination Marketing Association International - ✔✔A nonprofit organization
representing specific destinations formerly known as the International Association of
Convention & Visitors Bureaus. Members have expert knowledge of their city and its
surrounding areas; typically they represent local hotels and motels, converence and
convention centers, restaurants, attractions, etc.
✔✔Event profile - ✔✔Provides the event's basic specifications and captures all the
information gathered. A detailed event specifications package should include things like
the goals and objectives of the event, attendee profile, prefered and optional dates, the
number and type of guest rooms needed, the tentative program schedule, registration
area, range of acceptable guest room rates, av requirements, etc.
✔✔History - ✔✔Record of an event over time.
✔✔Meeting Information Network (MINT) - ✔✔Meeting Industry Network (formerly
CINET or Convention Industry Network). On-line information network tracking historical
and future site/booking information. CINET is provided by IACVB to its members.
✔✔Post-event report - ✔✔PER. The industry preferred term for a report of the details
and activities of an event. A collection of post event reports over time will provide the
complete History for an event. The industry accepted practice is to use the APEX POST
EVENT REPORT, which can be found at the Convention Industry Council
(www.conventionindustry.org).
✔✔Request for proposal (RFP) - ✔✔RFP. A document that stipulates what services the
organization wants from an outside contractor and requests a bid to perform such
services. Same As BID MANUAL/SPECIFICATIONS. See Also Bid
Manual/Specifications
✔✔Americans with Disabilities Act (ADA) - ✔✔Americans with Disabilities Act. U.S.
legislation passed in 1992 requiring public buildings (offices, hotels, restaurants, etc.) to
, make adjustments meeting minimum standards to make their facilities accessible to
individuals with physical disabilities.
✔✔Backbone - ✔✔A permanently installed series of cable comprised of copper wire
cable and/or fiber optic cable, utilized as the main thoroughfare in a building to transmit
voice and data signals in or out of the facility.
✔✔Category cable - ✔✔(Unshielded Twisted Pair Cable or UTP) Usually referred to as
Cat 1, 2, 3, 4 or 5 cable. Cat 5 transmits data the fastest. Fast Ethernet requires
enhanced Cat 5 cable or Cat 5 to operate at its full potential. See BACKBONE. See
Also Backbone
✔✔Complimentary room - ✔✔A sleeping room or function room provided to an
individual or organization at no cost. See COMPLIMENTARY RATIO.
See Also Complimentary Ratio
✔✔Conference center - ✔✔A facility that provides a dedicated environment for events,
especially small events. May be certified by the International Association of Conference
Centers.
✔✔Convention center - ✔✔Facility that combines an exhibition space with a substantial
number of smaller event spaces. The purpose of these buildings is to host trade shows,
public shows, conventions, large food functions and other functions related to the
convention industry. They may be purpose built or converted and municipally or
privately owned. See EXHIBITION CENTER. See Also FACILITY, HALL. See Also
Exhibition Center Facility Hall
✔✔DSL - ✔✔Digital subscriber line. Brings high bandwidth via copper phone lines.
✔✔Familiarization (fam) trip - ✔✔Familiarization Trip. Offered to potential buyers of a
venue, a program designed to acquaint participants with specific destinations or
services and to stimulate the booking of an event. Often offered in groups, but
sometimes on an individual basis. See SITE INSPECTION.
See Also Site Inspection
✔✔Fiber-optic cable - ✔✔A cable that is made up of tiny glass strands that are wrapped
and bundled together to make up a cable. Fiber can transmit voice, data and video at
gigabyte speed, or 1 billion bytes per second, with less signal loss than copper wire
because the signal is carried by light rather than electricity. See BACKBONE. See Also
Backbone
✔✔Flate rate - ✔✔Flat rate for which a hotel or motel agrees to offer any of its available
sleeping rooms (with the exception of suites) to a group. Final assignment of rooms is at
the discretion of the hotel. See RUN-OF-THE-HOUSE RATE.
