Wellcare ACT Mastery EXAM STUDY
GUIDE 2026/2027 ACCURATE QUESTIONS
WITH CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. Enrollment applications must be received by Wellcare no later than ___
calendar day(s) following receipt from the beneficiary. - ANSWER ✔ 1
2. Which elements are available as part of Wellcare's Sales Support model? -
ANSWER ✔ All of these
3. Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums - ANSWER ✔ False
4. Prior to completing the enrollment form, broker/agents should always
confirm the beneficiary's primary care provider (PCP) and/or specialists -
ANSWER ✔ True
5. At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course - ANSWER ✔ True
6. Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a - ANSWER ✔ Complaint Tracking Module
(CTM)
Grievance
Secret Shop Finding
7. A broker/agent who has never had any verbal warnings cannot be issued a
Corrective Action Plan. - ANSWER ✔ False
,8. Wellcare does not need to be informed of all marketing/sales events at which
plans or materials will be presented or distributed (formaland informal). -
ANSWER ✔ False
9. Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. - ANSWER ✔ True
10.CustomPoint sales material order dates will be posted on Wellcare.com -
ANSWER ✔ False
11.The online Centene Workbench self-service portal enables you to -
ANSWER ✔ All of these
12.The TPMO disclaimer must be used by any TPMO that sells plans on behalf
of more than one MA plan provider. The disclaimer must be: - ANSWER
✔ Included in any marketing materials, including print materials and
television advertisements developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email,
online chat, or other electronic means of communication (regardless of content).
13.Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench. - ANSWER ✔ All of these
14.Which of the following is not an example of Protected Health Information
(PHI)? - ANSWER ✔ Library Card
15.When a paper SOA form is used, it must be completed __________ hosting
the sales presentation. - ANSWER ✔ 48 Hours prior to
16.From October 1 to October 14, certain activities are not permitted for 2026
sales and enrollments. These include:
A. Assisting with completing a 2026 application
, B. Collecting a completed 2026 application
C. Advising the beneficiary to complete a 2026 application prior to
October 15
D. All of these - ANSWER ✔ D. All of these
17.Use of the Pre-Enrollment Checklist (PECL) is a Centers for Medicare &
Medicaid Services (CMS) requirement and requires review with
beneficiaries prior to the completion of the enrollment for paper, electronic,
and telephonic enrollments.
TRUE
FALSE - ANSWER ✔ TRUE
18.Brokers/agents are permitted to discuss only products indicated by the
beneficiary (or their authorized representative) on the Scope of Appointment
(SOA).
TRUE
FALSE - ANSWER ✔ TRUE
19.A valid exception to the 48-hour rule for Scope of Appointments (SOA) is if
a beneficiary initiates an unscheduled in-person meeting or places an
inbound call.
TRUE
FALSE - ANSWER ✔ TRUE
20.___ have the Integrated Care Dual Eligible Special Needs Plan (D-SNP)
Special Election Period (SEP) available to them.
A. Full-benefit dual eligiblex
B. Partial dual eligible
C. Low-income subsidy eligible
D. All of these - ANSWER ✔ A. Full-benefit dual eligiblex
21.19. Wellcare's county footprint expanded into ___ states.
A. 2
B. 4
C. 6
D. 8 - ANSWER ✔ D. 8
22.Which of the following statements about Scope of Appointment (SOA) is
FALSE?
, a.
A signed and completed Scope of Appointment (SOA) is required to be
submitted for all agent-assisted enrollments.
b.
You may not discuss any products not agreed to in advance by the beneficiary.
c.
An electronic SOA submitted in Ascend must be in a Pending status prior to
beginning the appointment.
d.
SOAs are required for all personal and individual sales appointments, regardless
of the venue or client relationship (e.g., in-home, conference call, library, walk-
in to a broker/agent office). - ANSWER ✔ c.
An electronic SOA submitted in Ascend must be in a Pending status prior to
beginning the appointment.
23.Which of the following is not an example of Protected Health Information
(PHI)?
a.
Medical records
b.
Payment history
c.
Library card - ANSWER ✔ c.
Library card
24.When a paper SOA form is used, it must be completed __________ hosting
the sales presentation.
a.
Prior to
b.
During
c.
After - ANSWER ✔ a.
Prior to
25.Which resources are available for download from the Shared Resources
section found within Centene Workbench?
a.
Contacts & Communications
GUIDE 2026/2027 ACCURATE QUESTIONS
WITH CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. Enrollment applications must be received by Wellcare no later than ___
calendar day(s) following receipt from the beneficiary. - ANSWER ✔ 1
2. Which elements are available as part of Wellcare's Sales Support model? -
ANSWER ✔ All of these
3. Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums - ANSWER ✔ False
4. Prior to completing the enrollment form, broker/agents should always
confirm the beneficiary's primary care provider (PCP) and/or specialists -
ANSWER ✔ True
5. At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course - ANSWER ✔ True
6. Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a - ANSWER ✔ Complaint Tracking Module
(CTM)
Grievance
Secret Shop Finding
7. A broker/agent who has never had any verbal warnings cannot be issued a
Corrective Action Plan. - ANSWER ✔ False
,8. Wellcare does not need to be informed of all marketing/sales events at which
plans or materials will be presented or distributed (formaland informal). -
ANSWER ✔ False
9. Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. - ANSWER ✔ True
10.CustomPoint sales material order dates will be posted on Wellcare.com -
ANSWER ✔ False
11.The online Centene Workbench self-service portal enables you to -
ANSWER ✔ All of these
12.The TPMO disclaimer must be used by any TPMO that sells plans on behalf
of more than one MA plan provider. The disclaimer must be: - ANSWER
✔ Included in any marketing materials, including print materials and
television advertisements developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email,
online chat, or other electronic means of communication (regardless of content).
13.Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench. - ANSWER ✔ All of these
14.Which of the following is not an example of Protected Health Information
(PHI)? - ANSWER ✔ Library Card
15.When a paper SOA form is used, it must be completed __________ hosting
the sales presentation. - ANSWER ✔ 48 Hours prior to
16.From October 1 to October 14, certain activities are not permitted for 2026
sales and enrollments. These include:
A. Assisting with completing a 2026 application
, B. Collecting a completed 2026 application
C. Advising the beneficiary to complete a 2026 application prior to
October 15
D. All of these - ANSWER ✔ D. All of these
17.Use of the Pre-Enrollment Checklist (PECL) is a Centers for Medicare &
Medicaid Services (CMS) requirement and requires review with
beneficiaries prior to the completion of the enrollment for paper, electronic,
and telephonic enrollments.
TRUE
FALSE - ANSWER ✔ TRUE
18.Brokers/agents are permitted to discuss only products indicated by the
beneficiary (or their authorized representative) on the Scope of Appointment
(SOA).
TRUE
FALSE - ANSWER ✔ TRUE
19.A valid exception to the 48-hour rule for Scope of Appointments (SOA) is if
a beneficiary initiates an unscheduled in-person meeting or places an
inbound call.
TRUE
FALSE - ANSWER ✔ TRUE
20.___ have the Integrated Care Dual Eligible Special Needs Plan (D-SNP)
Special Election Period (SEP) available to them.
A. Full-benefit dual eligiblex
B. Partial dual eligible
C. Low-income subsidy eligible
D. All of these - ANSWER ✔ A. Full-benefit dual eligiblex
21.19. Wellcare's county footprint expanded into ___ states.
A. 2
B. 4
C. 6
D. 8 - ANSWER ✔ D. 8
22.Which of the following statements about Scope of Appointment (SOA) is
FALSE?
, a.
A signed and completed Scope of Appointment (SOA) is required to be
submitted for all agent-assisted enrollments.
b.
You may not discuss any products not agreed to in advance by the beneficiary.
c.
An electronic SOA submitted in Ascend must be in a Pending status prior to
beginning the appointment.
d.
SOAs are required for all personal and individual sales appointments, regardless
of the venue or client relationship (e.g., in-home, conference call, library, walk-
in to a broker/agent office). - ANSWER ✔ c.
An electronic SOA submitted in Ascend must be in a Pending status prior to
beginning the appointment.
23.Which of the following is not an example of Protected Health Information
(PHI)?
a.
Medical records
b.
Payment history
c.
Library card - ANSWER ✔ c.
Library card
24.When a paper SOA form is used, it must be completed __________ hosting
the sales presentation.
a.
Prior to
b.
During
c.
After - ANSWER ✔ a.
Prior to
25.Which resources are available for download from the Shared Resources
section found within Centene Workbench?
a.
Contacts & Communications
