Lean Six Sigma Green Belt
(Latest 2025-2026 Edition) 100% Verified Q&A + Answer
210+
Key Solutions
VERIFIED ANSWERS
Question 1
Key performance indicators (KPIs) measure...
Correct Answer
Current performance relative to a set of values important to the project
Question 2
Outcome metrics measure...
Correct Answer
What a process produces
Question 3
What is a tool commonly used to visualize the complexities of a process?
Correct Answer
Detailed flowchart
Question 4
The Voice of the Customer (VoC) refers to...
Correct Answer
An in-depth method for identifying and quantifying customer values, customer expectations, preferences and aversions.
Question 5
A lens in performance improvement acts as...
Correct Answer
A filter for viewing and interpreting a process
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,Question 6
This "Experience" lens tool uses the school-based grading scale to grade customer wants and identify "A" performance
Correct Answer
Customer Lens
Question 7
This "Time" lens tool involves conducting timed observations of the process, evaluating steps against the Value Rules,
calculating Potential Waste and then working to eliminate Potential Waste from the process.
Correct Answer
Cycle Time
Question 8
T/F - To complete the Spaghetti Diagram, you must start by completing a detailed process flowchart?
Correct Answer
False
Question 9
This metric is used to measure success in a predictive, forward-looking way, based on process/outcome relationship
Correct Answer
Leading Indicator
Question 10
The concept of "going to the Gemba" refers to...
Correct Answer
Observing the process IN the location where the process happens. "The real place." In healthcare - where the patient and
caregiver meet
Question 11
This "Experience" lens tool involves identifying "pain points" and "frustration points" and applying The 5 Whys analysis to
the steps identified
Correct Answer
Frustration Lens Activity
Question 12
The first step of the Customer Lens Activity (Experience Lens) is to...
Correct Answer
Identify the customer (refer to SIPOC(R))
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,Question 13
This "Experience" lens tool involves drawing a large table to layout process steps followed by the customer/process
operators identifying the level of "brokeness" for each step of the process using tick-and-tally marks
Correct Answer
"How Broke Is It?" lens tool
Question 14
The first step of the Frustration Lens Activity lens tool is...
Correct Answer
Flowchart the process (high-level or detailed)
Question 15
The first step of the How Broke Is It? lens tool is to...
Correct Answer
Draw a table
Question 16
This "Experience" lens tool activity involves collecting customer feedback that will draw out key process or outcome
information. Results in both qualitative and quantitative data
Correct Answer
Customer Surveys
Question 17
The first step of the Customer Survey lens tool is to...
Correct Answer
Identify a forum for collecting customer feedback (in-person, online, mail, etc.)
Question 18
The first step of the Cycle Time lens tool is to...
Correct Answer
Flowchart the process (detailed)
Question 19
This "Time" lens tool involves identifying the most important limiting factor/ the constraint and then systematically making
improvements to the limiting factor until the bottleneck is relieved.
Correct Answer
Theory of Constraints
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, Question 20
The first step of the Theory of Constraints lens tool is to...
Correct Answer
Identify the constraint
Question 21
This "Time" lens tool is a tool for time-sensitive processes and involves identifying the critical elements in a process and
reducing all non-critical components to occur within the Critical Path timeframe.
Correct Answer
Critical Path Analysis
Question 22
The first step of the Critical Path Analysis lens tool is to...
Correct Answer
Flowchart the process (detailed)
Question 23
This "Time" lens tool compares the demand rate to the available time and adjusts available time allocations to reduce or
eliminate disparities and match demand rate
Correct Answer
Time Study
Question 24
The first step of a Time Study lens tool is...
Correct Answer
Measure and graph available time
Question 25
This "Mechanical" lens tool identifies non-value-added movement of the product (transpo waste) or the workers (motion
waste) with the goal of streamlining movement by measurement or clustering
Correct Answer
Spaghetti Diagram
Question 26
The first step of the Spaghetti Diagram lens tool is to...
Correct Answer
Draw or obtain a visual representation of the space(s) that the product or worker passes through during the workflow
Trusted by thousands of students and professionals worldwide Page 4 of 34
(Latest 2025-2026 Edition) 100% Verified Q&A + Answer
210+
Key Solutions
VERIFIED ANSWERS
Question 1
Key performance indicators (KPIs) measure...
Correct Answer
Current performance relative to a set of values important to the project
Question 2
Outcome metrics measure...
Correct Answer
What a process produces
Question 3
What is a tool commonly used to visualize the complexities of a process?
Correct Answer
Detailed flowchart
Question 4
The Voice of the Customer (VoC) refers to...
Correct Answer
An in-depth method for identifying and quantifying customer values, customer expectations, preferences and aversions.
Question 5
A lens in performance improvement acts as...
Correct Answer
A filter for viewing and interpreting a process
Trusted by thousands of students and professionals worldwide Page 1 of 34
,Question 6
This "Experience" lens tool uses the school-based grading scale to grade customer wants and identify "A" performance
Correct Answer
Customer Lens
Question 7
This "Time" lens tool involves conducting timed observations of the process, evaluating steps against the Value Rules,
calculating Potential Waste and then working to eliminate Potential Waste from the process.
Correct Answer
Cycle Time
Question 8
T/F - To complete the Spaghetti Diagram, you must start by completing a detailed process flowchart?
Correct Answer
False
Question 9
This metric is used to measure success in a predictive, forward-looking way, based on process/outcome relationship
Correct Answer
Leading Indicator
Question 10
The concept of "going to the Gemba" refers to...
Correct Answer
Observing the process IN the location where the process happens. "The real place." In healthcare - where the patient and
caregiver meet
Question 11
This "Experience" lens tool involves identifying "pain points" and "frustration points" and applying The 5 Whys analysis to
the steps identified
Correct Answer
Frustration Lens Activity
Question 12
The first step of the Customer Lens Activity (Experience Lens) is to...
Correct Answer
Identify the customer (refer to SIPOC(R))
Trusted by thousands of students and professionals worldwide Page 2 of 34
,Question 13
This "Experience" lens tool involves drawing a large table to layout process steps followed by the customer/process
operators identifying the level of "brokeness" for each step of the process using tick-and-tally marks
Correct Answer
"How Broke Is It?" lens tool
Question 14
The first step of the Frustration Lens Activity lens tool is...
Correct Answer
Flowchart the process (high-level or detailed)
Question 15
The first step of the How Broke Is It? lens tool is to...
Correct Answer
Draw a table
Question 16
This "Experience" lens tool activity involves collecting customer feedback that will draw out key process or outcome
information. Results in both qualitative and quantitative data
Correct Answer
Customer Surveys
Question 17
The first step of the Customer Survey lens tool is to...
Correct Answer
Identify a forum for collecting customer feedback (in-person, online, mail, etc.)
Question 18
The first step of the Cycle Time lens tool is to...
Correct Answer
Flowchart the process (detailed)
Question 19
This "Time" lens tool involves identifying the most important limiting factor/ the constraint and then systematically making
improvements to the limiting factor until the bottleneck is relieved.
Correct Answer
Theory of Constraints
Trusted by thousands of students and professionals worldwide Page 3 of 34
, Question 20
The first step of the Theory of Constraints lens tool is to...
Correct Answer
Identify the constraint
Question 21
This "Time" lens tool is a tool for time-sensitive processes and involves identifying the critical elements in a process and
reducing all non-critical components to occur within the Critical Path timeframe.
Correct Answer
Critical Path Analysis
Question 22
The first step of the Critical Path Analysis lens tool is to...
Correct Answer
Flowchart the process (detailed)
Question 23
This "Time" lens tool compares the demand rate to the available time and adjusts available time allocations to reduce or
eliminate disparities and match demand rate
Correct Answer
Time Study
Question 24
The first step of a Time Study lens tool is...
Correct Answer
Measure and graph available time
Question 25
This "Mechanical" lens tool identifies non-value-added movement of the product (transpo waste) or the workers (motion
waste) with the goal of streamlining movement by measurement or clustering
Correct Answer
Spaghetti Diagram
Question 26
The first step of the Spaghetti Diagram lens tool is to...
Correct Answer
Draw or obtain a visual representation of the space(s) that the product or worker passes through during the workflow
Trusted by thousands of students and professionals worldwide Page 4 of 34
