CPXP EXAM STUDY GUIDE (IN PROGRESS) |
COMPLETE REVIEW NOTES, PRACTICE
QUESTIONS & CERTIFICATION PREP 2026
| GRADED A+ | GUARANTEED SUCCESS
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales Included
,What is the IHI triple aim? improve patient experience, improve health of populations, reduce per capita
cost
Describe health literacy capacity to obtain, process and understand basic health information needed to
make appropriate health decisions
What percentage of adults are estimated to have a 12 %
proficient health literacy
Which year was the American Society for Hospital Risk 1980
Management formed?
What was the original name for the CMS Health Care Financing Administration
What is the definition of Culture (Irwin Press) Culture exists when its members share values and behaviors that they take for
granted
What is empathy the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent 1%
on patient satisfaction scores
What are the 4 basic needs that should be met to create confidence, integrity, pride, passion
an ideal patient experience
In which year did hospitals establish patient advocates 1965
and representatives?
In which year did the American hospital association 1973
develop patients bill of rights
What is the RATER scale and when was it developed Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree Importance of social support, patient/resident education, healing environment
model (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) 1983
introduced?
What is the Emergency Medical Treatment and Labor Act requires hospitals to stabilize any patient who shows up in the ER regardless of
(EMTALA) and when was it established ability to pay (1986)
, When was the Health Insurance Portability and Patient 1996
Protection Act (HIPPA) created?
In which year did the IOM publish the report "To Err is 1999
Human" regarding the significance of medical errors
What is the IPFCC Institute for patient family-centered care
What are some of the limitations to the Press Ganey low return rate, minorities underrepresented
surveys
What is a "Likert" scale Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment of Healthcare first national standardized publicly reported survey of patients perceptions of
Providers and Systems (HCAHPS) hospital experience
What are the main functions of the Office of Patient Provide a centralized mechanism for addressing patient concerns, liaison
Relations between patients and medical providers
What are the main goals of the Office of Patient Relations Understand service gaps through increased complaint capture
at Rush
Improve complaint resolution time
What is a level 1 complaint concern addressed immediately by employee
What is a level 2 complaint addressed at employee or escalated to management with additional tools
(coupons, parking, flowers)
What is a level 3 complaint employee escalates to manager refers patient/family or concern to patient
relations
What are the characteristics of hospitals that did well with smaller, didn't train residents, more affluent patient mix, for profit
value based purchasing?
COMPLETE REVIEW NOTES, PRACTICE
QUESTIONS & CERTIFICATION PREP 2026
| GRADED A+ | GUARANTEED SUCCESS
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales Included
,What is the IHI triple aim? improve patient experience, improve health of populations, reduce per capita
cost
Describe health literacy capacity to obtain, process and understand basic health information needed to
make appropriate health decisions
What percentage of adults are estimated to have a 12 %
proficient health literacy
Which year was the American Society for Hospital Risk 1980
Management formed?
What was the original name for the CMS Health Care Financing Administration
What is the definition of Culture (Irwin Press) Culture exists when its members share values and behaviors that they take for
granted
What is empathy the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent 1%
on patient satisfaction scores
What are the 4 basic needs that should be met to create confidence, integrity, pride, passion
an ideal patient experience
In which year did hospitals establish patient advocates 1965
and representatives?
In which year did the American hospital association 1973
develop patients bill of rights
What is the RATER scale and when was it developed Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree Importance of social support, patient/resident education, healing environment
model (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) 1983
introduced?
What is the Emergency Medical Treatment and Labor Act requires hospitals to stabilize any patient who shows up in the ER regardless of
(EMTALA) and when was it established ability to pay (1986)
, When was the Health Insurance Portability and Patient 1996
Protection Act (HIPPA) created?
In which year did the IOM publish the report "To Err is 1999
Human" regarding the significance of medical errors
What is the IPFCC Institute for patient family-centered care
What are some of the limitations to the Press Ganey low return rate, minorities underrepresented
surveys
What is a "Likert" scale Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment of Healthcare first national standardized publicly reported survey of patients perceptions of
Providers and Systems (HCAHPS) hospital experience
What are the main functions of the Office of Patient Provide a centralized mechanism for addressing patient concerns, liaison
Relations between patients and medical providers
What are the main goals of the Office of Patient Relations Understand service gaps through increased complaint capture
at Rush
Improve complaint resolution time
What is a level 1 complaint concern addressed immediately by employee
What is a level 2 complaint addressed at employee or escalated to management with additional tools
(coupons, parking, flowers)
What is a level 3 complaint employee escalates to manager refers patient/family or concern to patient
relations
What are the characteristics of hospitals that did well with smaller, didn't train residents, more affluent patient mix, for profit
value based purchasing?
