UTA OPMA-3306 Chapter 1 UPDATED ACTUAL QUESTIONS AND CORRECT
ANSWERS
Operations and supply chain management (OSCM) The design, operation, and improvement of the systems that create and deliver
the firm's primary products and services.
Operations refers to manufacturing and service processes that are used to transform the
resources employed by a firm into products desired by customers.
Supply chain refers to processes that move information and material to and from the
manufacturing and service processes of the firm.
Process One or more activities that transform inputs into outputs.
Operations and supply chain processes 1. Planning
2. Sourcing
3. Making
4. Delivering
5. Returning
Planning consists of the processes needed to operate an existing supply chain
strategically.
Sourcing selection of suppliers that will deliver the goods and services needed to create
the firm's product.
Making is where the major product is produced or the service is provided.
Delivering logistics processes such as selecting carriers, coordinating the movement of
goods and information, and collecting payments from customers
Returning involves processes for receiving worn-out, defective, and excess products back
from customers and support for customers who have problems with delivered
products.
service is an intangible process that cannot be weighed or measured,
goods the physical objects that someone produces
Product-service bundling When a firm builds service activities into its product offerings to create additional
value for the customer
ANSWERS
Operations and supply chain management (OSCM) The design, operation, and improvement of the systems that create and deliver
the firm's primary products and services.
Operations refers to manufacturing and service processes that are used to transform the
resources employed by a firm into products desired by customers.
Supply chain refers to processes that move information and material to and from the
manufacturing and service processes of the firm.
Process One or more activities that transform inputs into outputs.
Operations and supply chain processes 1. Planning
2. Sourcing
3. Making
4. Delivering
5. Returning
Planning consists of the processes needed to operate an existing supply chain
strategically.
Sourcing selection of suppliers that will deliver the goods and services needed to create
the firm's product.
Making is where the major product is produced or the service is provided.
Delivering logistics processes such as selecting carriers, coordinating the movement of
goods and information, and collecting payments from customers
Returning involves processes for receiving worn-out, defective, and excess products back
from customers and support for customers who have problems with delivered
products.
service is an intangible process that cannot be weighed or measured,
goods the physical objects that someone produces
Product-service bundling When a firm builds service activities into its product offerings to create additional
value for the customer
