MANA 3335 - Exam 1 Review UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS
Management - CORRECT ANSWER getting work done through others
Efficiency - CORRECT ANSWER getting work done with a minimum of effort, expense, or
waste
Effectiveness - CORRECT ANSWER accomplishing tasks that help fulfill organizational
objectives
The Four functions of Management - CORRECT ANSWER Planning, Organizing, Leading,
Controlling
Planning - CORRECT ANSWER determining organizational goals and a means for achieving
them.
Planning Example - CORRECT ANSWER Author Simon Rich spends time every day reading.
He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with
ideas for stories and characters and jokes."
What function of management?
Planning Example - CORRECT ANSWER Taco Bell CEO, Brian Niccol, considers what the
technical and logistical needs would be in order to offer delivery to customers.
What function of management?
Planning Example - CORRECT ANSWER Pfizer's CEO, Ian Read, works with the board of
directors to predict the amount of dividends the company will pay in the future.
,What function of management?
Organizing - CORRECT ANSWER deciding where decisions will be made, who will do what
jobs and tasks, and who will work for whom.
Organizing Example - CORRECT ANSWER A marketing manager at Evian decides to work
with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising
by creating a video that goes viral on YouTube.
What function of management?
Organizing Example - CORRECT ANSWER A construction project manager from Iron Horse
Construction uses a team of experts to design the development of a new property on the top of a very
steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.
What function of management?
Organizing Example - CORRECT ANSWER Wesley's company just began offering online
ordering for their products. Wesley uses ____ to delegate tasks to each department that is affected.
What function of management?
Leading - CORRECT ANSWER inspiring and motivating workers to work hard to achieve
organizational goals
Leading Example - CORRECT ANSWER Gary Kelly, CEO of Southwest Airlines, talks to a
group of reservation agents to acknowledge their contributions to the company's success.
What function of management?
Leading Example - CORRECT ANSWER George Steinbrenner transferred his passion for
winning to everyone in the New York Yankees organization. His famous quote is, "Winning is the
most important thing in my life, after breathing. Breathing first, winning next."
, What function of management?
Leading Example - CORRECT ANSWER Demetrius has a weekly meeting with his sales staff
to review their performance and offer suggestions and strategies for their upcoming sales
appointments. Demetrius is ____ his employees to help them achieve their goals.
What function of management?
Controlling - CORRECT ANSWER monitoring progress toward goal achievement and taking
corrective action when needed
Controlling Example - CORRECT ANSWER At IBM's Almaden Research Lab, Laura Haas
allows scientists a free rein for research but still checks to be sure that their inventions are adding to
the company's bottom line.
What function of management?
Controlling Example - CORRECT ANSWER Lucia has a discussion with three of her
employees who have been taking extended lunch breaks for several weeks. She is using ____ to
explain the company's lunch policy and communicate her expectations of her employees moving
forward.
What function of management?
Controlling Example - CORRECT ANSWER Jessica Lee, director of global employer brand
and communications at Marriott International, realizes the mobile app created by a vendor does not
integrate with the company's existing software.
What function of management?
Controlling Example - CORRECT ANSWER Dow Chemical CEO, Andrew Liveris, checks
financial reports to see whether Dow has met its financial goals for the quarter
What function of management?
ACTUAL QUESTIONS AND CORRECT
ANSWERS
Management - CORRECT ANSWER getting work done through others
Efficiency - CORRECT ANSWER getting work done with a minimum of effort, expense, or
waste
Effectiveness - CORRECT ANSWER accomplishing tasks that help fulfill organizational
objectives
The Four functions of Management - CORRECT ANSWER Planning, Organizing, Leading,
Controlling
Planning - CORRECT ANSWER determining organizational goals and a means for achieving
them.
Planning Example - CORRECT ANSWER Author Simon Rich spends time every day reading.
He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with
ideas for stories and characters and jokes."
What function of management?
Planning Example - CORRECT ANSWER Taco Bell CEO, Brian Niccol, considers what the
technical and logistical needs would be in order to offer delivery to customers.
What function of management?
Planning Example - CORRECT ANSWER Pfizer's CEO, Ian Read, works with the board of
directors to predict the amount of dividends the company will pay in the future.
,What function of management?
Organizing - CORRECT ANSWER deciding where decisions will be made, who will do what
jobs and tasks, and who will work for whom.
Organizing Example - CORRECT ANSWER A marketing manager at Evian decides to work
with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising
by creating a video that goes viral on YouTube.
What function of management?
Organizing Example - CORRECT ANSWER A construction project manager from Iron Horse
Construction uses a team of experts to design the development of a new property on the top of a very
steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.
What function of management?
Organizing Example - CORRECT ANSWER Wesley's company just began offering online
ordering for their products. Wesley uses ____ to delegate tasks to each department that is affected.
What function of management?
Leading - CORRECT ANSWER inspiring and motivating workers to work hard to achieve
organizational goals
Leading Example - CORRECT ANSWER Gary Kelly, CEO of Southwest Airlines, talks to a
group of reservation agents to acknowledge their contributions to the company's success.
What function of management?
Leading Example - CORRECT ANSWER George Steinbrenner transferred his passion for
winning to everyone in the New York Yankees organization. His famous quote is, "Winning is the
most important thing in my life, after breathing. Breathing first, winning next."
, What function of management?
Leading Example - CORRECT ANSWER Demetrius has a weekly meeting with his sales staff
to review their performance and offer suggestions and strategies for their upcoming sales
appointments. Demetrius is ____ his employees to help them achieve their goals.
What function of management?
Controlling - CORRECT ANSWER monitoring progress toward goal achievement and taking
corrective action when needed
Controlling Example - CORRECT ANSWER At IBM's Almaden Research Lab, Laura Haas
allows scientists a free rein for research but still checks to be sure that their inventions are adding to
the company's bottom line.
What function of management?
Controlling Example - CORRECT ANSWER Lucia has a discussion with three of her
employees who have been taking extended lunch breaks for several weeks. She is using ____ to
explain the company's lunch policy and communicate her expectations of her employees moving
forward.
What function of management?
Controlling Example - CORRECT ANSWER Jessica Lee, director of global employer brand
and communications at Marriott International, realizes the mobile app created by a vendor does not
integrate with the company's existing software.
What function of management?
Controlling Example - CORRECT ANSWER Dow Chemical CEO, Andrew Liveris, checks
financial reports to see whether Dow has met its financial goals for the quarter
What function of management?
