CMAA NHA Certified Medical Administrative Assistant Challenges from the NHA Official Exam with Q and A

CMAA NHA Certified Medical Administrative Assistant Challenges from the NHA Official Exam with Q and A Which of the following is an example of netiquette? A. Emails that are courteous and professional B. A pleasant telephone voice C. Body language in an in-person conversation D. Taking proper messages from voicemail ANSWER A. Emails that are courteous and professional Why is it important for a CMAA to remember to be professional in emails and intraoffice chats? ANSWER They are documents that leave an audit trail for documentation purposes and can be accessed at any time for any reason, and when referencing patients, they are part of the legal medical record. What are some of the benefits of providing patients with education and community resources? ANSWER Empowering and engaging the patient to be an involved part of their health care and give them the knowledge to make better overall health and lifestyle choices. Which parts of the health care experience are CMAAs engaged in? ANSWER CMAAs are engaged from the beginning when the patient contacts the health care organization to establish care and throughout the whole process until the end when the reimbursement has been received, and continuity of care continues.