PCHA FINAL PAPER SOLVED QUESTIONS
WITH ACCURATE ANSWERS
●● What is HCAHPS
Answer: Hospital Consumer Assessment of Healthcare Providers and
System
●● What are some metrics for outcome of care?
Answer: mortality, readmission, complications, hospital associated
infections
●● Describe "Pay for performance"
Answer: provide financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal outcomes for
patients
●● What are some reasons patients may not voice their complaints?
Answer: Don't know where to complain, afraid of retribution, not worth
the trouble
●● What are the IOM six aims of for quality (established in 2001)
Answer: Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
,●● What is the IHI triple aim?
Answer: improve patient experience, improve health of populations,
reduce per capita cost
●● Describe health literacy
Answer: capacity to obtain, process and understand basic health
information needed to make appropriate health decisions
●● What percentage of adults are estimated to have a proficient health
literacy
Answer: 12 %
●● Which year was the American Society for Hospital Risk
Management formed?
Answer: 1980
●● What was the original name for the CMS
Answer: Health Care Financing Administration
●● What is the definition of Culture (Irwin Press)
Answer: Culture exists when its members share values and behaviors
that they take for granted
,●● What is empathy
Answer: the ability to understand and share the feelings of another
●● What percentage of CMS reimbursement is dependent on patient
satisfaction scores
Answer: 1%
●● What are the 4 basic needs that should be met to create an ideal
patient experience
Answer: confidence, integrity, pride, passion
●● In which year did hospitals establish patient advocates and
representatives?
Answer: 1965
●● In which year did the American hospital association develop patients
bill of rights
Answer: 1973
●● What is the RATER scale and when was it developed
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
, ●● What are some of the key concepts of the Planetree model
Answer: Importance of social support, patient/resident education,
healing environment (design- iron curtain)
●● In which year were Diagnostic Related Groups (DRG) introduced?
Answer: 1983
●● What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established
Answer: requires hospitals to stabilize any patient who shows up in the
ER regardless of ability to pay (1986)
●● When was the Health Insurance Portability and Patient Protection
Act (HIPPA) created?
Answer: 1996
●● In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors
Answer: 1999
●● What is the IPFCC
Answer: Institute for patient family-centered care
WITH ACCURATE ANSWERS
●● What is HCAHPS
Answer: Hospital Consumer Assessment of Healthcare Providers and
System
●● What are some metrics for outcome of care?
Answer: mortality, readmission, complications, hospital associated
infections
●● Describe "Pay for performance"
Answer: provide financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal outcomes for
patients
●● What are some reasons patients may not voice their complaints?
Answer: Don't know where to complain, afraid of retribution, not worth
the trouble
●● What are the IOM six aims of for quality (established in 2001)
Answer: Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
,●● What is the IHI triple aim?
Answer: improve patient experience, improve health of populations,
reduce per capita cost
●● Describe health literacy
Answer: capacity to obtain, process and understand basic health
information needed to make appropriate health decisions
●● What percentage of adults are estimated to have a proficient health
literacy
Answer: 12 %
●● Which year was the American Society for Hospital Risk
Management formed?
Answer: 1980
●● What was the original name for the CMS
Answer: Health Care Financing Administration
●● What is the definition of Culture (Irwin Press)
Answer: Culture exists when its members share values and behaviors
that they take for granted
,●● What is empathy
Answer: the ability to understand and share the feelings of another
●● What percentage of CMS reimbursement is dependent on patient
satisfaction scores
Answer: 1%
●● What are the 4 basic needs that should be met to create an ideal
patient experience
Answer: confidence, integrity, pride, passion
●● In which year did hospitals establish patient advocates and
representatives?
Answer: 1965
●● In which year did the American hospital association develop patients
bill of rights
Answer: 1973
●● What is the RATER scale and when was it developed
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
, ●● What are some of the key concepts of the Planetree model
Answer: Importance of social support, patient/resident education,
healing environment (design- iron curtain)
●● In which year were Diagnostic Related Groups (DRG) introduced?
Answer: 1983
●● What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established
Answer: requires hospitals to stabilize any patient who shows up in the
ER regardless of ability to pay (1986)
●● When was the Health Insurance Portability and Patient Protection
Act (HIPPA) created?
Answer: 1996
●● In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors
Answer: 1999
●● What is the IPFCC
Answer: Institute for patient family-centered care
