STTI Patient Satisfaction 2017 100% ACTUAL UPDATED QUESTIONS AND
CORRECT ANSWERS
Patient personal and emotional experience includes all of D. Preventative Services
the basics EXCEPT which of the following?
A. Confidence in the provider
B. Effective care cooridination
C. Courtesy of staff
D. Preventative services
An antecedent important to patient satisfaction is A. Access to care
A. access to care.
B. relationship with the doctors.
C. good outcomes.
Potential areas for positive impact on patient experience D. More transactional style leadership behaviors
include all EXCEPT which of the following?
A. Decreasing turnover
B. Empowering nurse managers with greater decision
making capacity around workload adjustments
C. Greater consistency of staff assignments toward
continuity of communication and care
D. More transactional style leadership behaviors
Patient experience data should be shared on a monthly B. False
basis with nurses and nursing staff.
A. True
B. False
CORRECT ANSWERS
Patient personal and emotional experience includes all of D. Preventative Services
the basics EXCEPT which of the following?
A. Confidence in the provider
B. Effective care cooridination
C. Courtesy of staff
D. Preventative services
An antecedent important to patient satisfaction is A. Access to care
A. access to care.
B. relationship with the doctors.
C. good outcomes.
Potential areas for positive impact on patient experience D. More transactional style leadership behaviors
include all EXCEPT which of the following?
A. Decreasing turnover
B. Empowering nurse managers with greater decision
making capacity around workload adjustments
C. Greater consistency of staff assignments toward
continuity of communication and care
D. More transactional style leadership behaviors
Patient experience data should be shared on a monthly B. False
basis with nurses and nursing staff.
A. True
B. False
