QBO 2026 Practice Exam 2 – QuickBooks Online Certification Questions, Answers
& Study Guide
You're working in QuickBooks at a coffee shop for a few hours and don't want to share all of
your company's financial details with everyone there. How can you fix this? - correct answer
✔✔Click the Private mode switch on the dashboard to prevent sensitive financial information
from being displayed in this window.
What is the difference between an invoice and a sales receipt? - correct answer ✔✔An Invoice
records a sale and how much your customer owes. A sales Receipt records a sale and the
payment you received (it doesn't track any amount as owed)
How do you track Accounts payable (A/P) in QuickBooks? - correct answer ✔✔Step 1: Enter a
Bill.
Step 2: Pay the Bill in the Pay Bills window.
You mailed a check to pay your monthly rent. The check was lost in the mail and was never
cashed. What should you do with the check in QuickBooks? - correct answer ✔✔Void the check
When should you select your checking account as the payment account on an expense form? -
correct answer ✔✔When you are entering a debit card transaction
When you are entering a wire transfer directly from your checking account
When you are entering a payment made online directly from your bank account
Where in QuickBooks can you find out the status of what you owe to a vendor and when it's
due? - correct answer ✔✔Accounts Payable Aging report or the Vendor Balance Detail report
When entering a journal entry, what happens if the debits don't equal the credits? - correct
answer ✔✔QuickBooks will not allow you to record the transaction.
, You notice an invoice you entered last month has changed significantly, but you didn't make the
change. How can you find out who changed it and what they changed? - correct answer
✔✔Look at the Audit Log report
A company uses QuickBooks, but they need another program or app to manage all the
interactions they have with their customers (this is usually called a customer relationship
management or CRM application). They don't want to enter every customer twice (once into
QuickBooks and once into the CRM application). What do you suggest they do? - correct answer
✔✔Use the Apps tab in QuickBooks to find a CRM app.
The company that just hired you uses QuickBooks online. You notice there are many duplicate
entries on lists, such as the same customer or account entered twice with slightly different
spellings. You've decided to merge the duplicates. Which three statements are true about
merging list entries? - correct answer ✔✔1. You can only merge names from the same Type.
2. You cannot merge expenses and items.
3. You cannot merge a customer with a vendor entry.
Select three benefits of using QuickBooks online. - correct answer ✔✔1. QBO is in the cloud and
can be accessed from anywhere as long as you have an internet connection.
2. Companies can easily invite their outside accountant to access the QBO company file
remotely.
3. The need to install software on computers is eliminated.
What transaction should you enter if a customer returns a damaged product that they have not
yet paid for. - correct answer ✔✔Credit Memo
& Study Guide
You're working in QuickBooks at a coffee shop for a few hours and don't want to share all of
your company's financial details with everyone there. How can you fix this? - correct answer
✔✔Click the Private mode switch on the dashboard to prevent sensitive financial information
from being displayed in this window.
What is the difference between an invoice and a sales receipt? - correct answer ✔✔An Invoice
records a sale and how much your customer owes. A sales Receipt records a sale and the
payment you received (it doesn't track any amount as owed)
How do you track Accounts payable (A/P) in QuickBooks? - correct answer ✔✔Step 1: Enter a
Bill.
Step 2: Pay the Bill in the Pay Bills window.
You mailed a check to pay your monthly rent. The check was lost in the mail and was never
cashed. What should you do with the check in QuickBooks? - correct answer ✔✔Void the check
When should you select your checking account as the payment account on an expense form? -
correct answer ✔✔When you are entering a debit card transaction
When you are entering a wire transfer directly from your checking account
When you are entering a payment made online directly from your bank account
Where in QuickBooks can you find out the status of what you owe to a vendor and when it's
due? - correct answer ✔✔Accounts Payable Aging report or the Vendor Balance Detail report
When entering a journal entry, what happens if the debits don't equal the credits? - correct
answer ✔✔QuickBooks will not allow you to record the transaction.
, You notice an invoice you entered last month has changed significantly, but you didn't make the
change. How can you find out who changed it and what they changed? - correct answer
✔✔Look at the Audit Log report
A company uses QuickBooks, but they need another program or app to manage all the
interactions they have with their customers (this is usually called a customer relationship
management or CRM application). They don't want to enter every customer twice (once into
QuickBooks and once into the CRM application). What do you suggest they do? - correct answer
✔✔Use the Apps tab in QuickBooks to find a CRM app.
The company that just hired you uses QuickBooks online. You notice there are many duplicate
entries on lists, such as the same customer or account entered twice with slightly different
spellings. You've decided to merge the duplicates. Which three statements are true about
merging list entries? - correct answer ✔✔1. You can only merge names from the same Type.
2. You cannot merge expenses and items.
3. You cannot merge a customer with a vendor entry.
Select three benefits of using QuickBooks online. - correct answer ✔✔1. QBO is in the cloud and
can be accessed from anywhere as long as you have an internet connection.
2. Companies can easily invite their outside accountant to access the QBO company file
remotely.
3. The need to install software on computers is eliminated.
What transaction should you enter if a customer returns a damaged product that they have not
yet paid for. - correct answer ✔✔Credit Memo
