WGU C172 COMPLETE V3 QUESTIONS
AND ANSWERS
1. Occupational Safety and Health Act
Answer OSH Act
2. Occupational Safety and Health Administration
Answer OSHA
3. National Fire Protection Association
Answer NFPA;
creates standards and codes to help form safe environments and prevent accidents
4. Code of Federal Regulations
Answer CFR
5. Emergency action plan
Answer EAP
6. Fire prevention plan
Answer FPP
7. Safety data sheets
, Answer SDS;
required documentation that identifies potential hazards;
formerly MSDS (material SDS)
8. Biometric Systems
Answer Systems that measure and analyze specific characteristics of the human body for the
purpose of authentication
9. FERPA (Family Educational Rights and Privacy Act)
Answer federal law that requires all educational institutions to protect the privacy of student
education records
10. FISMA (Federal Information Security Management Act)
Answer a federal law that was devel- opened to protect government information,
operations, and assets against security threats
11. GLBA (Gramm-Leach-Bliley Act)
Answer federal law that requires all financial institutions to protect cus- tomer financial
information data, to safeguard the financial information against security threats, and to deny any
unwarranted access to financial data
12. HIPAA (Health Insurance Portability and Accountability Act)
Answer federal law that requires
all health-related agencies to protect the personally identifiable information (PII) of patients
,13. PCI DSS (Payment Card Industry Data Security Standard)
Answer standard set by the Payment Card Industry that holds banks and merchants
accountable for any credit card breach
14. MOU (memorandum of understanding)
Answer a formal agreement between two or more parties to establish oflcial service
partnerships;
sometimes called letter of intent (LOI)
15. SLA (Service Level Agreement)
Answer a formal agreement typically between a service provider and a client or end user that
defines the level of service expected from the provider
16. MSA (master service agreement)
Answer an overarching document that creates a framework for multiple service level
agreements;
facilitates the creation of future agreements
17. MLA (Master license agreement)
Answer defines the owner rights, terms, and conditions related to intellectual property
18. NDA (Non-Disclosure Agreement)
Answer a legal agreement to bind a party or parties to not disclose or share specific
information
, 19. SOW (Statement of work)
Answer a document often used in conjunction with an MSA that contains all the specifics of
the service;
includes deliverables, schedules, responsibilities
20. AUP (Acceptable Use Policy)
Answer outlines the acceptable use of IT equipment and related services
21. incident response policy
Answer 1. preparation
2. identification
3. containment
4. eradication
5. recovery
6. follow-up
22. privileged user agreement
Answer establishes expectations for the conduct of individuals granted privileged access to
an organization's enterprise systems and services
23. SOP (Standard Operating Procedure)
Answer a procedure document that describes routine operations accompanied by step-by-
step instructions showing how to perform routine activities;
ensures quality and consistency of operations
24. password policy
AND ANSWERS
1. Occupational Safety and Health Act
Answer OSH Act
2. Occupational Safety and Health Administration
Answer OSHA
3. National Fire Protection Association
Answer NFPA;
creates standards and codes to help form safe environments and prevent accidents
4. Code of Federal Regulations
Answer CFR
5. Emergency action plan
Answer EAP
6. Fire prevention plan
Answer FPP
7. Safety data sheets
, Answer SDS;
required documentation that identifies potential hazards;
formerly MSDS (material SDS)
8. Biometric Systems
Answer Systems that measure and analyze specific characteristics of the human body for the
purpose of authentication
9. FERPA (Family Educational Rights and Privacy Act)
Answer federal law that requires all educational institutions to protect the privacy of student
education records
10. FISMA (Federal Information Security Management Act)
Answer a federal law that was devel- opened to protect government information,
operations, and assets against security threats
11. GLBA (Gramm-Leach-Bliley Act)
Answer federal law that requires all financial institutions to protect cus- tomer financial
information data, to safeguard the financial information against security threats, and to deny any
unwarranted access to financial data
12. HIPAA (Health Insurance Portability and Accountability Act)
Answer federal law that requires
all health-related agencies to protect the personally identifiable information (PII) of patients
,13. PCI DSS (Payment Card Industry Data Security Standard)
Answer standard set by the Payment Card Industry that holds banks and merchants
accountable for any credit card breach
14. MOU (memorandum of understanding)
Answer a formal agreement between two or more parties to establish oflcial service
partnerships;
sometimes called letter of intent (LOI)
15. SLA (Service Level Agreement)
Answer a formal agreement typically between a service provider and a client or end user that
defines the level of service expected from the provider
16. MSA (master service agreement)
Answer an overarching document that creates a framework for multiple service level
agreements;
facilitates the creation of future agreements
17. MLA (Master license agreement)
Answer defines the owner rights, terms, and conditions related to intellectual property
18. NDA (Non-Disclosure Agreement)
Answer a legal agreement to bind a party or parties to not disclose or share specific
information
, 19. SOW (Statement of work)
Answer a document often used in conjunction with an MSA that contains all the specifics of
the service;
includes deliverables, schedules, responsibilities
20. AUP (Acceptable Use Policy)
Answer outlines the acceptable use of IT equipment and related services
21. incident response policy
Answer 1. preparation
2. identification
3. containment
4. eradication
5. recovery
6. follow-up
22. privileged user agreement
Answer establishes expectations for the conduct of individuals granted privileged access to
an organization's enterprise systems and services
23. SOP (Standard Operating Procedure)
Answer a procedure document that describes routine operations accompanied by step-by-
step instructions showing how to perform routine activities;
ensures quality and consistency of operations
24. password policy
