| Organizational Behavior, Leadership Theory, Workplace Culture
& Exam Prep Notes
1. Assessing and Shaping Organizational Culture v v v v
Lesson1-TransformingCulture:CULTURE:
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* The 'way things are done.'
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* Based on what has worked before & passed on.
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Strategic Leader's Guide to Transforming Culture in Large Organizations
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2. Organizational Culture v
Lesson 1 - Transforming Culture: Pattern of assumptions that groups learn as it solves problems of
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external adaption & internal integration, which has worked enough to be considered valid & be taught to new members as the
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correct way to perceive, think, & feel in relation to the problems.
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3. Edgar Schein's Mechanisms for leaders to measure success, react to crises, v v v v v v v v v v
teach values, reward performance, & preserve talent to transform culture in the
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DoD
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Lesson 1 - Transforming Culture: 1.assess&benchmarkorganizationalculture
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* Whatleaderspayattentionto,measure,&control
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* Gallup Q12 survey of employee engagement: Assess experience by scoring agreement with 12 statements, typically on a 5-
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point scale ranging from "strongly disagree" to "strongly agree." Contains core elements to attract, focus, & keep the most
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talented.
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2. embrace feedback v
* leader'sreactionstocriticalincidents&crises. v v v v v v
* For DoD to transform culture, strategic leaders should emphasize & demonstrate ability to receive, process, & respond to
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feedback.
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* Treatingfeedbackasacallforchange,leaderscreatetrust&learningenvironment.
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* Nothingattectslearningculturemorethantheskillwhichtheexecutiveteamreceivesfeedback.
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* Leader's who model receiving & processing feedback create environments of how to react to critical incidents.
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* Trust built by leaders who demonstrate ownership of feedback without retribution fosters organization value
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alignment & invites positive change.
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3. transformtheculture v v
* Changing organization systems & procedures v v v v
* Goal is creating environment conducive to behavior change.
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