ITEC 4293 Test 1 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
received, understood Communication is the transfer of information that is _______ and fully ______ from one
source to another
Formal Network Type of Network: Supervisor and Quality team
Informal Network Type of Network: Gossip Circle and Lunch grapevine
,Informal Be careful of what network
focused more on reaching a decision than making the Groupthink
right decision.
exaggerate initial positions to get their personal Groupshift
preference
Beliefs about what is right and wrong or good and bad in Ethics
actions that affect others
Behavior conforming to generally accepted social norms Ethical Behavior
concerning beneficial and harmful actions.
Behavior that does not conform to generally accepted Unethical Behavior
social norms concerning beneficial and harmful actions
Ethical or Unethical behaviors of a manager or employer Business Ethics
of an organization.
- Purpose (conscience guide) Blanchard and Peale's 5 P's of Ethical Power.
- Pride (self-esteem)
- Patience (right will prevail long term)
- Persistence
- Perspective (reflection)
The ability to inspire people to make a total and willing Leadership
commitment to accomplishing organizational goals.
True True or False: Leadership has been characterized as doing the right things;
Management as doing things right.
True True or False: Managers focus internally
False True or False: Leaders focus internally
True True or False: Managers seek stability and predictability
True True or False: Leaders seek flexibility and change
Leadership Styles: Directive leadership, Makes the Autocratic
decisions, No help from employees, Theory X, What I say
goes.
Leadership Styles:Consensus Leadership, Involves Democratic
employees, Final Decision still the Boss, Popular decision
vs. appropriate decision.
, Leadership Styles: Non-directive leadership, let the Participative
employees come up with solutions, Assumption that
employees want this responsibility, Theory XY (MORE
TOWARDS Y)
Leadership Styles: Results-oriented leadership, Goals is Goal-Oriented
the only focus, strategies to accomplishing the goal
Leadership Styles: Contingency leadership, Select a style Situational
based situation.
False True or False: Situational leadership does not have the MOST potential for
modern supervisors?
5-7 members Optimum team size
4-9 members The team size that continues to function effectively is ___?
12 Teams are known to function cohesively with a size up to ___members
True True or False: 6 out of 10 teams fail
False Consistency is helpful but not imperative when handling ethical dilemma.
True
False
True Morality refers to the values that are subscribed to and fostered by society in
general and individuals within society.
True
False
Pride This means that individuals apply internal guidelines and have sufficient self-
esteem to make decisions that may not be popular with others:
Purpose
Pride
Patience
Perspective
received, understood Communication is the transfer of information that is _______ and fully ______ from one
source to another
Formal Network Type of Network: Supervisor and Quality team
Informal Network Type of Network: Gossip Circle and Lunch grapevine
,Informal Be careful of what network
focused more on reaching a decision than making the Groupthink
right decision.
exaggerate initial positions to get their personal Groupshift
preference
Beliefs about what is right and wrong or good and bad in Ethics
actions that affect others
Behavior conforming to generally accepted social norms Ethical Behavior
concerning beneficial and harmful actions.
Behavior that does not conform to generally accepted Unethical Behavior
social norms concerning beneficial and harmful actions
Ethical or Unethical behaviors of a manager or employer Business Ethics
of an organization.
- Purpose (conscience guide) Blanchard and Peale's 5 P's of Ethical Power.
- Pride (self-esteem)
- Patience (right will prevail long term)
- Persistence
- Perspective (reflection)
The ability to inspire people to make a total and willing Leadership
commitment to accomplishing organizational goals.
True True or False: Leadership has been characterized as doing the right things;
Management as doing things right.
True True or False: Managers focus internally
False True or False: Leaders focus internally
True True or False: Managers seek stability and predictability
True True or False: Leaders seek flexibility and change
Leadership Styles: Directive leadership, Makes the Autocratic
decisions, No help from employees, Theory X, What I say
goes.
Leadership Styles:Consensus Leadership, Involves Democratic
employees, Final Decision still the Boss, Popular decision
vs. appropriate decision.
, Leadership Styles: Non-directive leadership, let the Participative
employees come up with solutions, Assumption that
employees want this responsibility, Theory XY (MORE
TOWARDS Y)
Leadership Styles: Results-oriented leadership, Goals is Goal-Oriented
the only focus, strategies to accomplishing the goal
Leadership Styles: Contingency leadership, Select a style Situational
based situation.
False True or False: Situational leadership does not have the MOST potential for
modern supervisors?
5-7 members Optimum team size
4-9 members The team size that continues to function effectively is ___?
12 Teams are known to function cohesively with a size up to ___members
True True or False: 6 out of 10 teams fail
False Consistency is helpful but not imperative when handling ethical dilemma.
True
False
True Morality refers to the values that are subscribed to and fostered by society in
general and individuals within society.
True
False
Pride This means that individuals apply internal guidelines and have sufficient self-
esteem to make decisions that may not be popular with others:
Purpose
Pride
Patience
Perspective
