Certified Travel Agent Glossary
2026 Expert Verifed Ace the
Text
A-B-C method- - ANSWER ✔✔A time management strategy that
allows you to arrange your daily tasks according to priority.
Accidental death and dismemberment insurance- - ANSWER
✔✔Coverage provides cash payment for accidental loss of life or limb
while traveling.
Acknowledge- - ANSWER ✔✔Listening technique used to show
customers that you value what they are saying.
,Acquiring bank- - ANSWER ✔✔The bank with the relationship with
the merchant. The bank acquires—or accumulates—the credit card
purchase slips for processing into the payment system.
Active listening- - ANSWER ✔✔Listening that occurs when a person
takes the responsibility to understand something, without any
prejudgment, by inviting the communication to continue.
Active Listening- - ANSWER ✔✔The level of listening that requires
our highest degree of involvement; listening to help others by using
verbal and nonverbal responses to express empathy for the speaker;
listening for feelings and emotions.
Address Verification System (AVS)- - ANSWER ✔✔An additional
security feature that indicates that the person presenting the card also
knows personal information about the cardholder, such as the home
billing address for that card.
Adventure Tour- - ANSWER ✔✔A tour designed around an
adventurous activity such as rafting, hiking, and mountain climbing.
Affinity group travel- - ANSWER ✔✔A category of travel that consists
of a group of people who share a common hobby, interest, or activity, or
,who are united through regular participation in shared outings. Often it is
treated as a subcategory of leisure travel.
Affinity Group- - ANSWER ✔✔A group of people who share a
common hobby, interest, or activity, or who are united through regular
participation on shared outings.
All-inclusive Resort- - ANSWER ✔✔Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site
activities for a single price
All-inclusives- - ANSWER ✔✔Resorts found around the globe,
offering resort living at one price that may include airfare, room, meals,
tips, entertainment, and use of all sports equipment.
Allocentric- - ANSWER ✔✔A person whose life is centered on varied
interests (the Latin root "allo" means "varied in form"). Allocentrics are
outgoing, confident, and curious. Also sometimes called a venturer.
Amazon Safari Lodges- - ANSWER ✔✔A type of accommodation
found throughout the jungle regions of the Amazon basin, some of which
are extremely primitive; many lodges don't have running water or
electricity; only for the adventurous.
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COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Ambushers- - ANSWER ✔✔Ineffective listeners who cannot wait to
jump into the conversation to disagree with the speaker.
Amiable- - ANSWER ✔✔A communication style characterized by
friendliness, cooperation, and patience.
Analytic- - ANSWER ✔✔A communication style characterized by
seriousness, logic, and precision.
Approved-to-travel list- - ANSWER ✔✔A list provided by a company
detailing the employees who are approved to travel using the company's
payment arrangements.
Assertive Questions- - ANSWER ✔✔Questions that lead your client
to the notion of escorted vacation travel
Auditor's coupon- - ANSWER ✔✔The last copy of an airline ticket.
Authorization code- - ANSWER ✔✔The indication from the credit
card company that the card is in good standing and has not been
reported stolen and that the amount is not over the credit limit.
Back-to-back ticketing- - ANSWER ✔✔An unethical ticketing practice
in which clients buy two round-trip discount tickets for less than the cost
of one round-trip ticket at full fare, thus circumventing certain restrictions
on the discount tickets by rearranging departures and returns.
2026 Expert Verifed Ace the
Text
A-B-C method- - ANSWER ✔✔A time management strategy that
allows you to arrange your daily tasks according to priority.
Accidental death and dismemberment insurance- - ANSWER
✔✔Coverage provides cash payment for accidental loss of life or limb
while traveling.
Acknowledge- - ANSWER ✔✔Listening technique used to show
customers that you value what they are saying.
,Acquiring bank- - ANSWER ✔✔The bank with the relationship with
the merchant. The bank acquires—or accumulates—the credit card
purchase slips for processing into the payment system.
Active listening- - ANSWER ✔✔Listening that occurs when a person
takes the responsibility to understand something, without any
prejudgment, by inviting the communication to continue.
Active Listening- - ANSWER ✔✔The level of listening that requires
our highest degree of involvement; listening to help others by using
verbal and nonverbal responses to express empathy for the speaker;
listening for feelings and emotions.
Address Verification System (AVS)- - ANSWER ✔✔An additional
security feature that indicates that the person presenting the card also
knows personal information about the cardholder, such as the home
billing address for that card.
Adventure Tour- - ANSWER ✔✔A tour designed around an
adventurous activity such as rafting, hiking, and mountain climbing.
Affinity group travel- - ANSWER ✔✔A category of travel that consists
of a group of people who share a common hobby, interest, or activity, or
,who are united through regular participation in shared outings. Often it is
treated as a subcategory of leisure travel.
Affinity Group- - ANSWER ✔✔A group of people who share a
common hobby, interest, or activity, or who are united through regular
participation on shared outings.
All-inclusive Resort- - ANSWER ✔✔Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site
activities for a single price
All-inclusives- - ANSWER ✔✔Resorts found around the globe,
offering resort living at one price that may include airfare, room, meals,
tips, entertainment, and use of all sports equipment.
Allocentric- - ANSWER ✔✔A person whose life is centered on varied
interests (the Latin root "allo" means "varied in form"). Allocentrics are
outgoing, confident, and curious. Also sometimes called a venturer.
Amazon Safari Lodges- - ANSWER ✔✔A type of accommodation
found throughout the jungle regions of the Amazon basin, some of which
are extremely primitive; many lodges don't have running water or
electricity; only for the adventurous.
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Ambushers- - ANSWER ✔✔Ineffective listeners who cannot wait to
jump into the conversation to disagree with the speaker.
Amiable- - ANSWER ✔✔A communication style characterized by
friendliness, cooperation, and patience.
Analytic- - ANSWER ✔✔A communication style characterized by
seriousness, logic, and precision.
Approved-to-travel list- - ANSWER ✔✔A list provided by a company
detailing the employees who are approved to travel using the company's
payment arrangements.
Assertive Questions- - ANSWER ✔✔Questions that lead your client
to the notion of escorted vacation travel
Auditor's coupon- - ANSWER ✔✔The last copy of an airline ticket.
Authorization code- - ANSWER ✔✔The indication from the credit
card company that the card is in good standing and has not been
reported stolen and that the amount is not over the credit limit.
Back-to-back ticketing- - ANSWER ✔✔An unethical ticketing practice
in which clients buy two round-trip discount tickets for less than the cost
of one round-trip ticket at full fare, thus circumventing certain restrictions
on the discount tickets by rearranging departures and returns.
