Mul�media
Enhanced
TECHNICAL MANUAL
Whirlpool® Top Load Washer
W11428632B
, FOR SERVICE TECHNICIAN’S USE ONLY
FOREWORD
This Technical Manual (Part No. W11428632B), provides the In-Home Service Professional with service information
for the “Whirlpool® Top Load Washer” For specific operating information on the model being serviced, refer to the
“Owner's Manual” and “Quick Start Guide” provided with the washer.
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only. Always use
the Wiring Diagram supplied with the product when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the literature provided with the
washer.
GOALS AND OBJECTIVES
The goal of this Technical Manual is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the “Whirlpool® Top Load Washer.”
The objectives of this Technical Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL® CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2022 Whirlpool® Corporation. Benton Harbor, MI 49022
2
, FOR SERVICE TECHNICIAN’S USE ONLY
TABLE OF CONTENTS
SECTION 1: GENERAL INFORMATION.......................................................................................................... 5
SAFETY............................................................................................................................................................... 6
PRODUCT SPECIFICATIONS................................................................................................................................ 7
PRODUCT FEATURES.......................................................................................................................................... 9
MODEL NUMBER NOMENCLATURE................................................................................................................... 10
MODEL NUMBER AND SERIAL NUMBER LABEL LOCATION.............................................................................. 11
TECH SHEET LOCATION.................................................................................................................................... 11
SECTION 2: SERVICE GUIDE....................................................................................................13
SERVICE GUIDE................................................................................................................................................ 14
ACTIVATING SERVICE DIAGNOSTIC MODE....................................................................................................... 14
READING BINARY CODE.................................................................................................................................... 15
UI TEST............................................................................................................................................................. 16
AUTOMATIC TEST MODE................................................................................................................................... 16
AUTOMATIC TEST MODE CHART/COMPONENT ACTIVATION............................................................................ 17
DIAGNOSTIC CYCLE CHART.............................................................................................................................. 18
SOFTWARE VERSION DISPLAY......................................................................................................................... 19
FAULTS & ERROR CODES................................................................................................................................. 20
SECTION 3: TROUBLESHOOTING.............................................................................................23
TROUBLESHOOTING GUIDE.............................................................................................................................. 24
MAIN CONTROL (ACU) BOARD CONNECTORS AND PINOUTS........................................................................... 27
TROUBLESHOOTING TESTS.............................................................................................................................. 28
COMPONENT LOCATIONS................................................................................................................................. 32
SECTION 4: COMPONENT ACCESS...........................................................................................33
REMOVING THE CONSOLE................................................................................................................................ 34
REMOVING THE USER INTERFACE (UI) / ENCODER BOARD ASSEMBLY .......................................................... 34
REMOVING THE WATER INLET VALVE ............................................................................................................. 35
REMOVING THE MAIN CONTROL...................................................................................................................... 36
REMOVING THE GLASS LID (ON SOME MODELS)............................................................................................ 36
REMOVING THE STEEL LID (ON SOME MODELS)............................................................................................. 37
REMOVING THE TOP PANEL............................................................................................................................. 37
REMOVING THE 2 IN 1 AGITATOR (FOR APPLICABLE MODELS ONLY)............................................................. 38
3
, FOR SERVICE TECHNICIAN’S USE ONLY
Notes
4
Enhanced
TECHNICAL MANUAL
Whirlpool® Top Load Washer
W11428632B
, FOR SERVICE TECHNICIAN’S USE ONLY
FOREWORD
This Technical Manual (Part No. W11428632B), provides the In-Home Service Professional with service information
for the “Whirlpool® Top Load Washer” For specific operating information on the model being serviced, refer to the
“Owner's Manual” and “Quick Start Guide” provided with the washer.
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only. Always use
the Wiring Diagram supplied with the product when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the literature provided with the
washer.
GOALS AND OBJECTIVES
The goal of this Technical Manual is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the “Whirlpool® Top Load Washer.”
The objectives of this Technical Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL® CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2022 Whirlpool® Corporation. Benton Harbor, MI 49022
2
, FOR SERVICE TECHNICIAN’S USE ONLY
TABLE OF CONTENTS
SECTION 1: GENERAL INFORMATION.......................................................................................................... 5
SAFETY............................................................................................................................................................... 6
PRODUCT SPECIFICATIONS................................................................................................................................ 7
PRODUCT FEATURES.......................................................................................................................................... 9
MODEL NUMBER NOMENCLATURE................................................................................................................... 10
MODEL NUMBER AND SERIAL NUMBER LABEL LOCATION.............................................................................. 11
TECH SHEET LOCATION.................................................................................................................................... 11
SECTION 2: SERVICE GUIDE....................................................................................................13
SERVICE GUIDE................................................................................................................................................ 14
ACTIVATING SERVICE DIAGNOSTIC MODE....................................................................................................... 14
READING BINARY CODE.................................................................................................................................... 15
UI TEST............................................................................................................................................................. 16
AUTOMATIC TEST MODE................................................................................................................................... 16
AUTOMATIC TEST MODE CHART/COMPONENT ACTIVATION............................................................................ 17
DIAGNOSTIC CYCLE CHART.............................................................................................................................. 18
SOFTWARE VERSION DISPLAY......................................................................................................................... 19
FAULTS & ERROR CODES................................................................................................................................. 20
SECTION 3: TROUBLESHOOTING.............................................................................................23
TROUBLESHOOTING GUIDE.............................................................................................................................. 24
MAIN CONTROL (ACU) BOARD CONNECTORS AND PINOUTS........................................................................... 27
TROUBLESHOOTING TESTS.............................................................................................................................. 28
COMPONENT LOCATIONS................................................................................................................................. 32
SECTION 4: COMPONENT ACCESS...........................................................................................33
REMOVING THE CONSOLE................................................................................................................................ 34
REMOVING THE USER INTERFACE (UI) / ENCODER BOARD ASSEMBLY .......................................................... 34
REMOVING THE WATER INLET VALVE ............................................................................................................. 35
REMOVING THE MAIN CONTROL...................................................................................................................... 36
REMOVING THE GLASS LID (ON SOME MODELS)............................................................................................ 36
REMOVING THE STEEL LID (ON SOME MODELS)............................................................................................. 37
REMOVING THE TOP PANEL............................................................................................................................. 37
REMOVING THE 2 IN 1 AGITATOR (FOR APPLICABLE MODELS ONLY)............................................................. 38
3
, FOR SERVICE TECHNICIAN’S USE ONLY
Notes
4
