CERTIFIED PARKS AND RECREATION PROFESSIONAL (CPRP)
EXAM STUDY GUIDE – EXPERT VERIFIED ACTUAL QUESTIONS
& ANSWERS FOR GUARANTEED PASS
The process of comparing an organization's practices and technologies with those of other
companies -ANSWER-Benchmarking
Specific; direct participants and employees to act in a prescribed manner -ANSWER-Rules
broad and open to interpretation. Based on circumstances, set direction. -ANSWER-Policies
policy -ANSWER-Anti-discrimination is an example of a
Chronological sequence of activities; define steps for implementation. Outlined in operations
manuals. A process for completing a task. -ANSWER-Procedures
Parks, programs, and facilities -ANSWER-A public Parks and Recreation agency's services are
divided into three categories:
1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that facilities are
effective and safe -ANSWER-It is the PRP's responsibility to ensure that the public has the
opportunity to (3 things)
Explain the value of the expenditures of the services and explain that services are meeting
community needs -ANSWER-Evaluations
provides feedback on community attitudes, opinions, and perceptions of P&R department &
its resources -ANSWER-Needs assessment
,Conservation and development -ANSWER-Conflicting management strategies: There is an
ongoing struggle in Parks and Recreation between these two things:
Rules -ANSWER-"No flying of model aircrafts behind zero line, no aerobatics or high-speed
passes" are examples of:
Policy -ANSWER-"Model aircrafts/boats shall be allowed only by permit issued by Parks and
Recreation Director" is an example of a:
Procedure -ANSWER-"To obtain a permit, first call the Parks and Recreation Director, then
pay permit fees and submit application" is an example of a
Identifies short and long-term priorities for P&R department, includes agency's goals and
policies, identification of deficiencies, inventories, and developed standards for Parks -
ANSWER-Comprehensive Plan
Subsets of comprehensive plan; focuses on physical resources and development. Typically
updated every 10 years. Driven by data. -ANSWER-Master Plan
Development or revision of mission and vision; action plan for achieving goals and
objectives. Based on data analysis that provides insight to trends in agency's internal &
external environments -ANSWER-Strategic Plan
- that physical alterations to public accommodations must be made to accommodate people
w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired) -ANSWER-ADA
act of 1992 requires...
1. Access for those with disabilities ("get through the door")
,2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services -ANSWER-What is the
order of priorities for ADA barrier removal recommended by the Department of Justice?
Based on the image/reputation of the agency, prior experiences with the agency,
marketing/promotional material related to the agency, and word-of-mouth feedback from
others -ANSWER-Customer expectations
1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board) -ANSWER-PRP must be aware of regulatory policies
affecting the agency from the following organizations (5)
Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being -
ANSWER-What are the minimum and maximum levels of maintenance standards for Parks
and Recreation?
Preserve or improve the appearance of a facility or equipment. Less frequent than
housekeeping activities, vary by season and user preference. May be completed on a fixed
time schedule- not urgent. -ANSWER-Routine Maintenance
Stripping/waxing floors, painting walls, cleaning fixtures, adjusting doors -ANSWER-Examples
of routine maintenance include...
a form memorandum requesting that specific maintenance services be performed. Usually
initiated by the PRP, on-site maintenance workers, or facility users. -ANSWER-Work order
, enhance attractiveness, invite users, channel traffic, contribute to safety, and disguise
unattractive areas. Landscaping should support, not dictate program efforts. -ANSWER-
Landscaping maintenance can...W
A document that is sent out to potential vendors requesting them to provide a proposal on a
product or service. Develop a scope of the project, obtain bids, identify a contractor,
supervise project to agency standards. -ANSWER-RFP (Request for Proposal)
a program of regular inspections and care to avert potential problems. Prolongs the life of
equipment and improves organizational efficiency by avoiding downtime due to inoperable
equipment. -ANSWER-Preventative Maintenance
Credit cards can carry over a balance, P-cards must be paid off at the end of the month.
Monthly use fees and interest charges are higher on credit cards. -ANSWER-What is the
difference between a credit card and a P-card?
Standard P.O.s are used for a one-time delivery of goods and/or services and are paid-in-full
once purchase is complete. Blanket P.O.s are used for small, continuous purchases, and the
agency is billed once per month (ex: maintenance staff would use one at a hardware store). -
ANSWER-What is the difference between a standard and blanket P.O.?
the set of actual and potential buyers of a product or service who have similar characteristics
and are wiling and able to spend money or exchange other resources to obtain a product. -
ANSWER-Market
Product, Price, Place, Promotion -ANSWER-Marketing Mix (4 P's)
short-term relationship, lasts until a problem is solved -ANSWER-Collaboration
Requires a high level of commitment between organizations, as well as the sharing of
authority and decision making. Ex: Two neighboring park depts planning and implementing a
combined Halloween event -ANSWER-Alliance
EXAM STUDY GUIDE – EXPERT VERIFIED ACTUAL QUESTIONS
& ANSWERS FOR GUARANTEED PASS
The process of comparing an organization's practices and technologies with those of other
companies -ANSWER-Benchmarking
Specific; direct participants and employees to act in a prescribed manner -ANSWER-Rules
broad and open to interpretation. Based on circumstances, set direction. -ANSWER-Policies
policy -ANSWER-Anti-discrimination is an example of a
Chronological sequence of activities; define steps for implementation. Outlined in operations
manuals. A process for completing a task. -ANSWER-Procedures
Parks, programs, and facilities -ANSWER-A public Parks and Recreation agency's services are
divided into three categories:
1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that facilities are
effective and safe -ANSWER-It is the PRP's responsibility to ensure that the public has the
opportunity to (3 things)
Explain the value of the expenditures of the services and explain that services are meeting
community needs -ANSWER-Evaluations
provides feedback on community attitudes, opinions, and perceptions of P&R department &
its resources -ANSWER-Needs assessment
,Conservation and development -ANSWER-Conflicting management strategies: There is an
ongoing struggle in Parks and Recreation between these two things:
Rules -ANSWER-"No flying of model aircrafts behind zero line, no aerobatics or high-speed
passes" are examples of:
Policy -ANSWER-"Model aircrafts/boats shall be allowed only by permit issued by Parks and
Recreation Director" is an example of a:
Procedure -ANSWER-"To obtain a permit, first call the Parks and Recreation Director, then
pay permit fees and submit application" is an example of a
Identifies short and long-term priorities for P&R department, includes agency's goals and
policies, identification of deficiencies, inventories, and developed standards for Parks -
ANSWER-Comprehensive Plan
Subsets of comprehensive plan; focuses on physical resources and development. Typically
updated every 10 years. Driven by data. -ANSWER-Master Plan
Development or revision of mission and vision; action plan for achieving goals and
objectives. Based on data analysis that provides insight to trends in agency's internal &
external environments -ANSWER-Strategic Plan
- that physical alterations to public accommodations must be made to accommodate people
w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired) -ANSWER-ADA
act of 1992 requires...
1. Access for those with disabilities ("get through the door")
,2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services -ANSWER-What is the
order of priorities for ADA barrier removal recommended by the Department of Justice?
Based on the image/reputation of the agency, prior experiences with the agency,
marketing/promotional material related to the agency, and word-of-mouth feedback from
others -ANSWER-Customer expectations
1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board) -ANSWER-PRP must be aware of regulatory policies
affecting the agency from the following organizations (5)
Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being -
ANSWER-What are the minimum and maximum levels of maintenance standards for Parks
and Recreation?
Preserve or improve the appearance of a facility or equipment. Less frequent than
housekeeping activities, vary by season and user preference. May be completed on a fixed
time schedule- not urgent. -ANSWER-Routine Maintenance
Stripping/waxing floors, painting walls, cleaning fixtures, adjusting doors -ANSWER-Examples
of routine maintenance include...
a form memorandum requesting that specific maintenance services be performed. Usually
initiated by the PRP, on-site maintenance workers, or facility users. -ANSWER-Work order
, enhance attractiveness, invite users, channel traffic, contribute to safety, and disguise
unattractive areas. Landscaping should support, not dictate program efforts. -ANSWER-
Landscaping maintenance can...W
A document that is sent out to potential vendors requesting them to provide a proposal on a
product or service. Develop a scope of the project, obtain bids, identify a contractor,
supervise project to agency standards. -ANSWER-RFP (Request for Proposal)
a program of regular inspections and care to avert potential problems. Prolongs the life of
equipment and improves organizational efficiency by avoiding downtime due to inoperable
equipment. -ANSWER-Preventative Maintenance
Credit cards can carry over a balance, P-cards must be paid off at the end of the month.
Monthly use fees and interest charges are higher on credit cards. -ANSWER-What is the
difference between a credit card and a P-card?
Standard P.O.s are used for a one-time delivery of goods and/or services and are paid-in-full
once purchase is complete. Blanket P.O.s are used for small, continuous purchases, and the
agency is billed once per month (ex: maintenance staff would use one at a hardware store). -
ANSWER-What is the difference between a standard and blanket P.O.?
the set of actual and potential buyers of a product or service who have similar characteristics
and are wiling and able to spend money or exchange other resources to obtain a product. -
ANSWER-Market
Product, Price, Place, Promotion -ANSWER-Marketing Mix (4 P's)
short-term relationship, lasts until a problem is solved -ANSWER-Collaboration
Requires a high level of commitment between organizations, as well as the sharing of
authority and decision making. Ex: Two neighboring park depts planning and implementing a
combined Halloween event -ANSWER-Alliance
