COM 312 FINAL EXAM QUESTIONS
AND ANSWERS ALL CORRECT
When an authority listens to both sides of a dispute, questions the parties to the conflict,
and then renders a judgment that both parties have agreed ahead of time to accept,
which of the following intervention strategies is at play?
a. Adjudication
b. Arbitration
c. Facilitation
d. Mediation
e. Conciliation - Answer- b. Arbitration
Because mediation relies on agreements developed by all of the parties to the conflict,
mediation brings which of the following advantages to other forms of dispute resolution?
a. Solutions are more likely to be creative.
b. A mutual stake in the resolution is promoted.
c. Solutions are more likely to involve a compromise.
d. It costs less than adjudication.
d. Mediations are faster than other forms of dispute resolution. - Answer- b. A mutual
stake in the resolution is promoted.
Which of the following is NOT a limitation of mediation?
a. Some people are not willing to work collaboratively with their "enemy."
b. It requires the parties to be involved in their own decision-making process.
c. Parties have to be committed to working on the conflict.
d. If physical abuse has been present in the relationship, it may be difficult to deal with
the power imbalance.
e. Small disputes are not worth the effort. - Answer- b. It requires the parties to be
involved in their own decision-making process.
Which of the following statements is false?
a. Children can be effectively trained as mediators.
b. Mediators need to be masters of the process.
c. The mediator's job is not to advocate solely on behalf of one of the parties.
d. Mediation takes many different forms in different contexts.
e. Mediators need to be content experts in the area of dispute. - Answer- e. Mediators
need to be content experts in the area of dispute.
, Which of the following is a potential advantage of using adjudication to manage
conflicts?
a. No advantages exist.
b. Parties will have a firm decision on who is right.
c. Children are usually very satisfied in custody disputes.
d. Power imbalances may be corrected.
e. Less money is spent. - Answer- d. Power imbalances may be corrected.
Which of the following contexts would be appropriate for mediation?
a. Marital disputes
b. Workplace disputes
c. Teacher-student disagreements
d. Conflict amongst members of a homeowners' association
e. All of the answers are correct. - Answer- e. All of the answers are correct.
When Lisa says to her husband, "You'd make a lousy father" she is communicating
which type of hurtful message?
a. Accusation
b. Advice
c. Evaluation
d. Threat
e. Desire - Answer- c. Evaluation
"If you think you are going to walk out on me, I'll make sure your parents know
everything you did when we were living with them" is an example of what type of hurtful
message?
a. Desire
b. Threat
c. Advice
d. Evaluation
e. Accusation - Answer- b. Threat
Which of the following is a characteristic of forgiveness?
a. Dismissing or minimizing a situation
b. Excusing the actions or behavior of the other
c. Indifference about justice
d. Acknowledging the truth about what has happened
e. Punishing the transgressor - Answer- d. Acknowledging the truth about what has
happened
The question "Am I willing to consider forgiveness as an option?" is most closely related
to which of the following stages of forgiveness?
a. Uncovering
b. Work
c. Decision
d. Outcome
AND ANSWERS ALL CORRECT
When an authority listens to both sides of a dispute, questions the parties to the conflict,
and then renders a judgment that both parties have agreed ahead of time to accept,
which of the following intervention strategies is at play?
a. Adjudication
b. Arbitration
c. Facilitation
d. Mediation
e. Conciliation - Answer- b. Arbitration
Because mediation relies on agreements developed by all of the parties to the conflict,
mediation brings which of the following advantages to other forms of dispute resolution?
a. Solutions are more likely to be creative.
b. A mutual stake in the resolution is promoted.
c. Solutions are more likely to involve a compromise.
d. It costs less than adjudication.
d. Mediations are faster than other forms of dispute resolution. - Answer- b. A mutual
stake in the resolution is promoted.
Which of the following is NOT a limitation of mediation?
a. Some people are not willing to work collaboratively with their "enemy."
b. It requires the parties to be involved in their own decision-making process.
c. Parties have to be committed to working on the conflict.
d. If physical abuse has been present in the relationship, it may be difficult to deal with
the power imbalance.
e. Small disputes are not worth the effort. - Answer- b. It requires the parties to be
involved in their own decision-making process.
Which of the following statements is false?
a. Children can be effectively trained as mediators.
b. Mediators need to be masters of the process.
c. The mediator's job is not to advocate solely on behalf of one of the parties.
d. Mediation takes many different forms in different contexts.
e. Mediators need to be content experts in the area of dispute. - Answer- e. Mediators
need to be content experts in the area of dispute.
, Which of the following is a potential advantage of using adjudication to manage
conflicts?
a. No advantages exist.
b. Parties will have a firm decision on who is right.
c. Children are usually very satisfied in custody disputes.
d. Power imbalances may be corrected.
e. Less money is spent. - Answer- d. Power imbalances may be corrected.
Which of the following contexts would be appropriate for mediation?
a. Marital disputes
b. Workplace disputes
c. Teacher-student disagreements
d. Conflict amongst members of a homeowners' association
e. All of the answers are correct. - Answer- e. All of the answers are correct.
When Lisa says to her husband, "You'd make a lousy father" she is communicating
which type of hurtful message?
a. Accusation
b. Advice
c. Evaluation
d. Threat
e. Desire - Answer- c. Evaluation
"If you think you are going to walk out on me, I'll make sure your parents know
everything you did when we were living with them" is an example of what type of hurtful
message?
a. Desire
b. Threat
c. Advice
d. Evaluation
e. Accusation - Answer- b. Threat
Which of the following is a characteristic of forgiveness?
a. Dismissing or minimizing a situation
b. Excusing the actions or behavior of the other
c. Indifference about justice
d. Acknowledging the truth about what has happened
e. Punishing the transgressor - Answer- d. Acknowledging the truth about what has
happened
The question "Am I willing to consider forgiveness as an option?" is most closely related
to which of the following stages of forgiveness?
a. Uncovering
b. Work
c. Decision
d. Outcome
