COM 312 TEST 2 QUESTIONS AND
ANSWERS
What is not an advantage of mediation? - Answer- mediation allows the conflicting
parties to disagree on the settlement
Which form of alternative dispute resolution gives parties the most control in
determining their own solutions to their conflict? - Answer- Conflict coaching
High to Low where conflicting parties determine their solutions to their conflicts -
Answer- -Conflict coaching
∙ Facilitation
∙ Mediation
∙ Counseling and therapy
∙ Organizational development
∙ Conciliation
∙ Quasi-judicial bodies
∙ Informal tribunals
∙ Arbitration of all types
∙ Criminal and civil justice system
Forgiveness - Answer- giving up the idea of a better past
What is forgiveness not? - Answer- pardoning, forgetting, condoning, excusing and
reconciling
Getting stuck or the eddy's - Answer- resentment- relational transgression, obsessing
over getting even
victimization- elicit sympathy, demand attention, induce guilt, excuse passivity
depression- focus on hurt, making a safe space
what are the steps to reconcile? - Answer- agreement on violation, acknowledgment of
pain, apology for the hurt and pain caused
Reconciliation - Answer- process of re establishing relationship, renewing trust, and
settling differences so that cooperation and a sense of harmony are restored
Elements of an apology - Answer- -acknowledgment of harm without justification
, -accepting responsibility
-expressing guilt/regret
-possible reparations
-proposed changes
-affirming shared values
-explanation if asked
Compelled apology - Answer- when someone forced you to forgive the other person
3 part apology - Answer- 1. i am sorry
2. it was/is my fault
3. what can i do to make it right?
What is the most important aspect of forgiveness? - Answer- acknowledging the truth of
the transgression
T or F Unlike giving forgiveness, receiving forgiveness is a simple task - Answer- False
T or F Part of the process of forgiving someone is to face the anger you feel - Answer-
True
When Lisa says to her husband "you'd make a lousy father" she is communicating
which the of hurtful message? - Answer- Evaluation
What is a characteristic of forgiveness? - Answer- acknowledging the truth about what
has happened
which dimensions of interpersonal conflict is most relevant to the discussion of offering
and accepting forgiveness? - Answer- expressed struggle
T or F Luckily , negotiation is similar in all cultures so once you've learned what is
negotiable in one culture, you'll be ready for other cultures - Answer- False
What are emotions? - Answer- 1) a felt physiological experience in the body
2)thinking and intepretation is based on our appraisal of what has happened
3)emotional expressions involving verbal & nonverbal
How are emotions most often expressed? - Answer- non-verbal cues
What do emotions do in conflict? - Answer- provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emotional expressions
ANSWERS
What is not an advantage of mediation? - Answer- mediation allows the conflicting
parties to disagree on the settlement
Which form of alternative dispute resolution gives parties the most control in
determining their own solutions to their conflict? - Answer- Conflict coaching
High to Low where conflicting parties determine their solutions to their conflicts -
Answer- -Conflict coaching
∙ Facilitation
∙ Mediation
∙ Counseling and therapy
∙ Organizational development
∙ Conciliation
∙ Quasi-judicial bodies
∙ Informal tribunals
∙ Arbitration of all types
∙ Criminal and civil justice system
Forgiveness - Answer- giving up the idea of a better past
What is forgiveness not? - Answer- pardoning, forgetting, condoning, excusing and
reconciling
Getting stuck or the eddy's - Answer- resentment- relational transgression, obsessing
over getting even
victimization- elicit sympathy, demand attention, induce guilt, excuse passivity
depression- focus on hurt, making a safe space
what are the steps to reconcile? - Answer- agreement on violation, acknowledgment of
pain, apology for the hurt and pain caused
Reconciliation - Answer- process of re establishing relationship, renewing trust, and
settling differences so that cooperation and a sense of harmony are restored
Elements of an apology - Answer- -acknowledgment of harm without justification
, -accepting responsibility
-expressing guilt/regret
-possible reparations
-proposed changes
-affirming shared values
-explanation if asked
Compelled apology - Answer- when someone forced you to forgive the other person
3 part apology - Answer- 1. i am sorry
2. it was/is my fault
3. what can i do to make it right?
What is the most important aspect of forgiveness? - Answer- acknowledging the truth of
the transgression
T or F Unlike giving forgiveness, receiving forgiveness is a simple task - Answer- False
T or F Part of the process of forgiving someone is to face the anger you feel - Answer-
True
When Lisa says to her husband "you'd make a lousy father" she is communicating
which the of hurtful message? - Answer- Evaluation
What is a characteristic of forgiveness? - Answer- acknowledging the truth about what
has happened
which dimensions of interpersonal conflict is most relevant to the discussion of offering
and accepting forgiveness? - Answer- expressed struggle
T or F Luckily , negotiation is similar in all cultures so once you've learned what is
negotiable in one culture, you'll be ready for other cultures - Answer- False
What are emotions? - Answer- 1) a felt physiological experience in the body
2)thinking and intepretation is based on our appraisal of what has happened
3)emotional expressions involving verbal & nonverbal
How are emotions most often expressed? - Answer- non-verbal cues
What do emotions do in conflict? - Answer- provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emotional expressions
